Produced by: Supported by:
Living and Breathing the
Social Workplace
Michael A. Brown, PMP
JPMorgan Chase
@MikeAaronBrown
...
SHARE The SharePoint Conference for Business Users
Key topics and take-aways
• What do we mean by „social‟ or „emergent‟ c...
SHARE The SharePoint Conference for Business Users
Think about how you solve problems today
@MikeAaronBrown @DanielKraft
W...
SHARE The SharePoint Conference for Business Users
The drive behind internal social collaboration
Concepts and power of
Ex...
Time4
Productivity4
Network
of Hands
Survival of the Social
@MikeAaronBrown @DanielKraft
Network
of Minds
Time4
Productivity4
Survival of the Social
Network
of Hands
@MikeAaronBrown @DanielKraft
Network
of Hearts
Time4
Productivity4
Network
of Minds
Network
of Hands
Survival of the Social
@MikeAaronBrown @DanielKraft
SHARE The SharePoint Conference for Business Users Slide 8
13% Product Development
24%
26%
5%
Operations & Distribution
Cu...
SHARE The SharePoint Conference for Business Users
Let‘s have some fun
100m
100m
100m
Professional Services 11.3m
Consumer...
SHARE The SharePoint Conference for Business Users
Putting „social‟ into perspective
• “Collaboration” is nothing new
• Vo...
SHARE The SharePoint Conference for Business Users
Systems of record becoming systems of engagement
* John Mancini – AIIM ...
SHARE The SharePoint Conference for Business Users
What do we mean by „social‟ collaboration?
• Social collaboration insid...
SHARE The SharePoint Conference for Business Users
Why have these platforms become so powerful?
• Globalization – business...
SHARE The SharePoint Conference for Business Users
Some real world examples
• Corporate recruiters come together to share ...
SHARE The SharePoint Conference for Business Users
Why are internal social platforms so powerful?
• Internal social platfo...
SHARE The SharePoint Conference for Business Users
Key takeaways
• Internal social collaboration is not necessarily about
...
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Share conference 2013

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Living and breathing the social work place. How work is changing today, and how enterprise social computing can facilitate that change.

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Share conference 2013

  1. 1. Produced by: Supported by: Living and Breathing the Social Workplace Michael A. Brown, PMP JPMorgan Chase @MikeAaronBrown Daniel Kraft NewsGator @DanielKraft
  2. 2. SHARE The SharePoint Conference for Business Users Key topics and take-aways • What do we mean by „social‟ or „emergent‟ collaboration? • What are “social collaboration” or “emergent collaboration” systems? • Why do they work? • Why do emergent collaboration platforms help solve the problem? • Some critical success factors to consider @MikeAaronBrown @DanielKraft
  3. 3. SHARE The SharePoint Conference for Business Users Think about how you solve problems today @MikeAaronBrown @DanielKraft Where should I dine tonight? What TV should I purchase? Which hotel has the best view? • Wisdom of the crowds • Expertise from the source • Trust • Speed Why?
  4. 4. SHARE The SharePoint Conference for Business Users The drive behind internal social collaboration Concepts and power of External social software + The expertise and knowledge of your internal workforce = • An engaged workforce • Faster response • Effective collaboration • Better communications Social Enterprise
  5. 5. Time4 Productivity4 Network of Hands Survival of the Social @MikeAaronBrown @DanielKraft
  6. 6. Network of Minds Time4 Productivity4 Survival of the Social Network of Hands @MikeAaronBrown @DanielKraft
  7. 7. Network of Hearts Time4 Productivity4 Network of Minds Network of Hands Survival of the Social @MikeAaronBrown @DanielKraft
  8. 8. SHARE The SharePoint Conference for Business Users Slide 8 13% Product Development 24% 26% 5% Operations & Distribution Customer Services 2% Marketing & Sales Example: Financial Services Business Support Functions 70% @MikeAaronBrown @DanielKraft
  9. 9. SHARE The SharePoint Conference for Business Users Let‘s have some fun 100m 100m 100m Professional Services 11.3m Consumer Packaged Goods 7.7m100m Financial Services 6.4m Manufacturing 5.3m @MikeAaronBrown @DanielKraft
  10. 10. SHARE The SharePoint Conference for Business Users Putting „social‟ into perspective • “Collaboration” is nothing new • Volume of information grows exponentially • Access to that information becomes easier and cheaper • Systems move from transactional to„systems of engagement’ @MikeAaronBrown @DanielKraft
  11. 11. SHARE The SharePoint Conference for Business Users Systems of record becoming systems of engagement * John Mancini – AIIM (Association for Information and Image Management) @MikeAaronBrown @DanielKraft
  12. 12. SHARE The SharePoint Conference for Business Users What do we mean by „social‟ collaboration? • Social collaboration inside the company ≠ “Facebook for the Corporation!” • Instead, social collaboration IS: • New modes of communication • More real-time collaboration • Pull vs. Push („Subscribe to content‟) • Implicit and explicit knowledge – both content and content providers • Breaking down traditional silos within the corporation @MikeAaronBrown @DanielKraft
  13. 13. SHARE The SharePoint Conference for Business Users Why have these platforms become so powerful? • Globalization – business expansion, outsourcing, etc. • Mergers & Acquisitions impacting „corporate culture‟ and knowledge transfer • Speed to market • The “consumerization of IT” – „power to the people‟ • Siloed business units • Knowledge retention issues • Mobile work force • Collaboration or communication is more natural and fluid (conversation threads, micro-blogging, tagging content) • Access to knowledge is made easier through expert search, robust user profiles and communities of practice • Silos break down as employees begin to collaborate with people they may never have met before • Employees become more engaged in helping one another solve problems and innovate solutions • Mobile access to internal collaboration systems leverage the concepts of Facebook or Twitter in their simplicity and power (profiles, communities, activity streams, micro-blogging, etc.) Challenges Opportunities @MikeAaronBrown @DanielKraft
  14. 14. SHARE The SharePoint Conference for Business Users Some real world examples • Corporate recruiters come together to share requirements & candidates • Lines of business across the country share best practices, updates on new government regulations and rulings, and presentation materials • Software application users come together and help one another with problem-solving solutions, sample sites and information on product upgrades and features @MikeAaronBrown @DanielKraft
  15. 15. SHARE The SharePoint Conference for Business Users Why are internal social platforms so powerful? • Internal social platforms break down silos quickly • They level the playing field, flatting traditional corporate hierarchies • “Expertise” bubbles up quickly • People feel engaged and connected, leading to better productivity and willingness to help solve a problem @MikeAaronBrown @DanielKraft
  16. 16. SHARE The SharePoint Conference for Business Users Key takeaways • Internal social collaboration is not necessarily about creating “Facebook” for the company. It‟s more about: • Creating systems of engagement • Breaking down traditional silos and barriers to communication • Encouraging collaboration and communication • When considering an internal social collaboration platform: • Understand where the communication pain points are in your company • Ensure both bottom-up and top-down participation • Identify use cases or business processes that could be enhanced • Critical mass matters! Social for 20 is not like social for 200,000 @MikeAaronBrown @DanielKraft
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