Share conference 2013

209
-1

Published on

Living and breathing the social work place. How work is changing today, and how enterprise social computing can facilitate that change.

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
209
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Share conference 2013

  1. 1. Produced by: Supported by: Living and Breathing the Social Workplace Michael A. Brown, PMP JPMorgan Chase @MikeAaronBrown Daniel Kraft NewsGator @DanielKraft
  2. 2. SHARE The SharePoint Conference for Business Users Key topics and take-aways • What do we mean by „social‟ or „emergent‟ collaboration? • What are “social collaboration” or “emergent collaboration” systems? • Why do they work? • Why do emergent collaboration platforms help solve the problem? • Some critical success factors to consider @MikeAaronBrown @DanielKraft
  3. 3. SHARE The SharePoint Conference for Business Users Think about how you solve problems today @MikeAaronBrown @DanielKraft Where should I dine tonight? What TV should I purchase? Which hotel has the best view? • Wisdom of the crowds • Expertise from the source • Trust • Speed Why?
  4. 4. SHARE The SharePoint Conference for Business Users The drive behind internal social collaboration Concepts and power of External social software + The expertise and knowledge of your internal workforce = • An engaged workforce • Faster response • Effective collaboration • Better communications Social Enterprise
  5. 5. Time4 Productivity4 Network of Hands Survival of the Social @MikeAaronBrown @DanielKraft
  6. 6. Network of Minds Time4 Productivity4 Survival of the Social Network of Hands @MikeAaronBrown @DanielKraft
  7. 7. Network of Hearts Time4 Productivity4 Network of Minds Network of Hands Survival of the Social @MikeAaronBrown @DanielKraft
  8. 8. SHARE The SharePoint Conference for Business Users Slide 8 13% Product Development 24% 26% 5% Operations & Distribution Customer Services 2% Marketing & Sales Example: Financial Services Business Support Functions 70% @MikeAaronBrown @DanielKraft
  9. 9. SHARE The SharePoint Conference for Business Users Let‘s have some fun 100m 100m 100m Professional Services 11.3m Consumer Packaged Goods 7.7m100m Financial Services 6.4m Manufacturing 5.3m @MikeAaronBrown @DanielKraft
  10. 10. SHARE The SharePoint Conference for Business Users Putting „social‟ into perspective • “Collaboration” is nothing new • Volume of information grows exponentially • Access to that information becomes easier and cheaper • Systems move from transactional to„systems of engagement’ @MikeAaronBrown @DanielKraft
  11. 11. SHARE The SharePoint Conference for Business Users Systems of record becoming systems of engagement * John Mancini – AIIM (Association for Information and Image Management) @MikeAaronBrown @DanielKraft
  12. 12. SHARE The SharePoint Conference for Business Users What do we mean by „social‟ collaboration? • Social collaboration inside the company ≠ “Facebook for the Corporation!” • Instead, social collaboration IS: • New modes of communication • More real-time collaboration • Pull vs. Push („Subscribe to content‟) • Implicit and explicit knowledge – both content and content providers • Breaking down traditional silos within the corporation @MikeAaronBrown @DanielKraft
  13. 13. SHARE The SharePoint Conference for Business Users Why have these platforms become so powerful? • Globalization – business expansion, outsourcing, etc. • Mergers & Acquisitions impacting „corporate culture‟ and knowledge transfer • Speed to market • The “consumerization of IT” – „power to the people‟ • Siloed business units • Knowledge retention issues • Mobile work force • Collaboration or communication is more natural and fluid (conversation threads, micro-blogging, tagging content) • Access to knowledge is made easier through expert search, robust user profiles and communities of practice • Silos break down as employees begin to collaborate with people they may never have met before • Employees become more engaged in helping one another solve problems and innovate solutions • Mobile access to internal collaboration systems leverage the concepts of Facebook or Twitter in their simplicity and power (profiles, communities, activity streams, micro-blogging, etc.) Challenges Opportunities @MikeAaronBrown @DanielKraft
  14. 14. SHARE The SharePoint Conference for Business Users Some real world examples • Corporate recruiters come together to share requirements & candidates • Lines of business across the country share best practices, updates on new government regulations and rulings, and presentation materials • Software application users come together and help one another with problem-solving solutions, sample sites and information on product upgrades and features @MikeAaronBrown @DanielKraft
  15. 15. SHARE The SharePoint Conference for Business Users Why are internal social platforms so powerful? • Internal social platforms break down silos quickly • They level the playing field, flatting traditional corporate hierarchies • “Expertise” bubbles up quickly • People feel engaged and connected, leading to better productivity and willingness to help solve a problem @MikeAaronBrown @DanielKraft
  16. 16. SHARE The SharePoint Conference for Business Users Key takeaways • Internal social collaboration is not necessarily about creating “Facebook” for the company. It‟s more about: • Creating systems of engagement • Breaking down traditional silos and barriers to communication • Encouraging collaboration and communication • When considering an internal social collaboration platform: • Understand where the communication pain points are in your company • Ensure both bottom-up and top-down participation • Identify use cases or business processes that could be enhanced • Critical mass matters! Social for 20 is not like social for 200,000 @MikeAaronBrown @DanielKraft

×