APQC HCM Webinar: The Leadership Disconnect

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Last week I discussed in collaboration with APQC the survey results of the Kelly Global Workforce Index-The Leadership Disconnect.This survey examines the issue of leadership in the contemporary workplace from the employee perspective. It explores the way that workers think about the quality, direction, and style of leadership, and the degree to which they share the goals of those who head their organizations. This research brings together the findings from almost 170,000 respondents from 30 countries and showcases the leadership issues across industry sectors, and globally, across the Americas, Europe and Asia Pacific.
Here are the slides of the webcast.

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APQC HCM Webinar: The Leadership Disconnect

  1. 1. May HCM Webinar: The LeadershipDisconnectMichael  Kirsten,  Kelly  Services  
  2. 2. 2  ©2013  APQC.    ALL  RIGHTS  RESERVED.  Housekeeping†  Audio  is  available  through  computer  speakers  or  telephone.  †  All  lines  are  muted.  QuesLons  may  be  submiMed  in  the  QuesLon  and  Chat  window  at  the  right  of  your  screen.  n  Type  in  your  quesLon  and  click  send.  n  All  quesLons  will  be  answered  during  the  Q&A  session  at  the  end.  †  GoToMeeLng  technical  support:  (888)  259-­‐8414  or  1  (805)  690-­‐5751.  †  A  copy  of  the  recording  and  slides  will  be  sent  to  registrants  following  today’s  presentaLon.      
  3. 3. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
  4. 4. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentSurvey•  Almost 170,000 respondents•  30 countries in the Americas, APACand EMEA•  Divided by Gen Y (age 19-30), Gen X(age 31-48) and Baby Boomers (age49-66).
  5. 5. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
  6. 6. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentKey Results
  7. 7. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
  8. 8. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
  9. 9. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
  10. 10. Kelly Global Workforce Index™: Acquisition and Retention in the War for Talent
  11. 11. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentDetailed Results
  12. 12. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE(BY REGION)How satisfied are you with your management’s leadership style? (Total satisfied %, by region)AMERICAS EMEA45% 34%APAC ALL COUNTRIES39% 38%
  13. 13. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE:AMERICASHow satisfied are you with your management’s leadership style? (Total satisfied %, by country)42%43%55%58%303540455055606570UnitedStatesCanadaMexicoPuertoRico
  14. 14. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE:EMEAHow satisfied are you with your management’s leadership style? (Total satisfied %, by country)51% 45% 39% 38% 37% 35% 34% 33% 33% 32% 32% 32% 31% 30% 29% 25% 20%102030405060ItalyPortugalFranceNetherlandsGermanySwedenLuxembourgSouthAfricaDenmarkBelgiumPolandUnitedKingdomHungarySwitzerlandIrelandNorwayRussia
  15. 15. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE:APACHow satisfied are you with your management’s leadership style? (Total satisfied %, by country)47% 42% 41% 39% 39% 37% 36% 33% 30%2025303540455055Leadership style - APACHongKongIndonesiaMalaysiaSingaporeAustraliaNewZealandIndiaThailandChina
  16. 16. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE(BY GENERATION)How satisfied are you with your management’s leadership style? (Total satisfied %, by generation)40% 37% 37%GEN Y GEN X BABY BOOMERS
  17. 17. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE (BY PROFESSIONAL/TECHNICALAND NON-PROFESSIONAL/TECHNICAL)How satisfied are you with your management’s leadership style? (Total satisfied %)41% 38%PROFESSIONAL/TECHNICALNON-PROFESSIONAL/TECHNICAL
  18. 18. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE(BY INDUSTRY)How satisfied are you with your management’s leadership style? (Total satisfied %)45%44%43%43%43%41%41%41%41%39%39%38%37%37%30 35 40 45 50Hospitality/Travel/LeisureTransport/DistributionOtherRetailLife SciencesFood and BeverageFinancial ServicesChemicalsAutomotiveUtilities/Oil/GasGovernmentInformation TechnologyEducationBusiness Services
  19. 19. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentPREFERRED LEADERSHIP STYLEWhich of the following do you prefer as a leadership style in the workplace?0%5%10%15%20%25%30%OtherDont KnowAuthoritativeHumbleServitudeMoral/EthicalVisionaryEmpatheticEmpoweringDemocratic
  20. 20. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE:PREFERRED VS. ACTUAL
  21. 21. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentLEADERSHIP STYLE:PROFESSIONAL/TECHNICAL WORKERS– PREFERRED VS. ACTUAL
  22. 22. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentMANAGERIAL INSPIRATION(BY REGION)Does your current manager inspire you to do your best work? (% Yes, by region)AMERICAS EMEA52% 44%APAC ALL COUNTRIES54% 48%
  23. 23. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentMANAGERIAL INSPIRATION:AMERICASDoes your current manager inspire you to do your best work? (% Yes, by country)50%52%52%62%3540455055606570MexicoUnitedStatesCanadaPuertoRico
  24. 24. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentMANAGERIAL INSPIRATION:EMEADoes your current manager inspire you to do your best work? (% Yes, by country)51% 50% 49% 48% 48% 47% 46% 46% 45% 45% 44% 43% 40% 37% 36% 34% 34%253239465360DenmarkPolandPortugalNetherlandsGermanyRussiaUnitedKingdomSwedenIrelandItalyFranceHungaryLuxembourgNorwayBelgiumSouthAfricaSwitzerland
  25. 25. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentMANAGERIAL INSPIRATION:APACDoes your current manager inspire you to do your best work? (% Yes, by country)65% 58% 58% 52% 52% 51% 44% 40% 38%3075HongKongIndonesiaMalaysiaSingaporeAustraliaNewZealandIndiaThailandChina
  26. 26. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentMANAGERIAL INSPIRATION(BY GENERATION)Does your current manager inspire you to do your best work? (% Yes, by generation)51% 47% 47%GEN Y GEN X BABY BOOMERS
  27. 27. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentFEEDBACK ON EMPLOYER(BY REGION)When speaking to others, do you speak highly of your employer? (% Yes, by region)AMERICAS EMEA67% 58%APAC ALL COUNTRIES55% 60%
  28. 28. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentFEEDBACK ON EMPLOYER:AMERICASWhen speaking to others, do you speak highly of your employer? (% Yes, by country)60%64%67%73%50607080CanadaPuertoRicoUnitedStatesMexico
  29. 29. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentFEEDBACK ON EMPLOYER:EMEAWhen speaking to others, do you speak highly of your employer? (% Yes, by country)74% 73% 69% 67% 65% 62% 58% 58% 58% 57% 56% 55% 54% 53% 50% 36% 32%25354555657585GermanyDenmarkSwitzerlandUnitedKingdomLuxembourgSouthAfricaPortugalIrelandHungaryPolandFranceBelgiumNetherlandsItalySwedenRussiaNorway
  30. 30. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentFEEDBACK ON EMPLOYER:APACWhen speaking to others, do you speak highly of your employer? (% Yes, by country)60% 58% 57% 57% 56% 52% 52% 50% 42%3065HongKongIndonesiaMalaysiaSingaporeAustraliaNewZealandIndiaThailandChina
  31. 31. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentEMPLOYER VISION(BY REGION)Do you believe in what your employer is trying to accomplish (the company’s mission/purpose)? (% Yes, by region)AMERICAS EMEA68% 56%APAC ALL COUNTRIES67% 62%
  32. 32. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentEMPLOYER VISION(BY INDUSTRY)Do you believe in what your employer is trying to accomplish (the company’s mission/purpose)? (% Yes, by industry)70%68%67%67%67%66%65%65%65%65%64%64%62%62%30 40 50 60 70 80 90Hospitality/Travel/LeisureTransport/DistributionRetailOtherInformation TechnologyChemicalsFinancial ServicesFood and BeverageAutomotiveLife SciencesGovernmentBusiness ServicesUtilities/Oil/GasEducation
  33. 33. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentQuestions to ponder?
  34. 34. Kelly Global Workforce Index™: Acquisition and Retention in the War for TalentABOUT KELLY SERVICES®Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.Kelly®offers a comprehensive array of outsourcing and consulting services as well as world-classstaffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe,Kelly provides employment to more than 550,000 employees annually. Revenue in 2011 was$5.6 billion. Visit www.kellyservices.com and connect with us on Facebook, LinkedIn, and Twitter.Download The Talent Project, a free iPad app by Kelly Services.ABOUT THE KELLY GLOBAL WORKFORCE INDEXThe Kelly Global Workforce Index is an annual survey revealing opinions about work and theworkplace. More than 168,000 people across the Americas, EMEA and APAC regions respondedto the 2012 survey. This survey was conducted online by RDA Group on behalf of Kelly Services.An Equal Opportunity Employer © 2012 Kelly Services, Inc. X0617kellyservices.com
  35. 35. 35  ©2012  APQC.    ALL  RIGHTS  RESERVED.  Final Q & A
  36. 36. 36  ©2013  APQC.    ALL  RIGHTS  RESERVED.  Next StepsElissa  Tucker,  Research  Program  Manager,  APQC  
  37. 37. 37  ©2013  APQC.    ALL  RIGHTS  RESERVED.  Learn More About LeadershipPar/cipate  in  APQC’s  Latest  Study          †  Sign  up  to  receive  our  survey  and  be  noLfied  as  results  are  released    †  hMp://www2.apqc.org/leadershipskillsdeficit  
  38. 38. 38  ©2013  APQC.    ALL  RIGHTS  RESERVED.  Learn More About LeadershipRead  my  human  capital  insLtute  blog  post    †  What’s  Behind  the  Leadership  Shortage?      Explore  APQC’s  Past  Leadership  Research  †  Checklist  for  Developing  World-­‐Class  Leaders  †  Succession  Planning  and  Leadership  Development  (CollecLon)  †  Managing  ExecuLve  Performance  (CollecLon)  
  39. 39. 39  ©2013  APQC.    ALL  RIGHTS  RESERVED.  Beyond LeadershipWatch  for  Our  New  Releases    †  Strategic  HR  Partnerships  –  qualitaLve  results  n  3  in-­‐depth  case  studies  n  Key  findings  report    (QuanLtaLve  results  already  released:  Strategic  HR  Partners  are  Different:  Survey  Results  Analysis)    †  Improving  Performance  Management  at  APQC—Case  Study    
  40. 40. 40  ©2013  APQC.    ALL  RIGHTS  RESERVED.  Beyond LeadershipParLcipate  in  APQCs  RecruiLng  Benchmarking      †  BENCHMARK  YOUR  RECRUITING  PRACTICE  -­‐  A  Great  Offer  for  HR  Capitalist  Readers...    †  Click  here  to  take  the  recruiLng  survey  In  exchange  for  parLcipaLon,  you’ll  receive  a  benchmarking  report  of  the  results.      
  41. 41. 41  ©2013  APQC.    ALL  RIGHTS  RESERVED.  Beyond LeadershipLearn  About  Upcoming  APQC  Studies    †  What  Makes  HCM  Top  Performers  Different?    †  HCM  Process  Improvement      †  HCM  Measurement  and  AnalyLcs  in  PracLce      Sign  up  to  be  noLfied  about  APQC’s  research  on  these  and  other  topics.    And  follow  our  progress  on  hBp://www2.apqc.org/allthingshcm  
  42. 42. Contact InformationUS:  1  (800)  776-­‐9676  INTL:  +1  (713)  681-­‐4020  FAX:  713-­‐681-­‐8578  apqcinfo@apqc.org  www.apqc.org    
  43. 43. 43  ©2013  APQC.    ALL  RIGHTS  RESERVED.  

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