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RETAIL STORE
CULTURE/
ECONOMY
MAJOR PLAYERS
IMAGING
MANUFACTURING
LOGISTICS
PAYMENT
COMMUNICATION
DIGITAL
OTHERS
FASHION RETAIL VS. DISRUPTIVE TECHNOLOGY: PAST TO PRESENT Mia J. Chuang, Tech & Data DMM13
POTENTIALLYDISRUPTIVEINDUSTRIESOTHER
CONDITIONS
DISRUPTIVE FACTOR
1913
1923
1933
1943
1953
1963
1973
1983
1993
2003
2013
Etsy
founded31
Barcode
invented12
First
camera
phone14
Adobe
Photoshop
3 ships15
First
digital
camera
used13
Michael Aldrich invented online shopping37
Shopping becomes popular33
Disposable Fashion culture becomes popular34
Offshoring to
China and India35
High Streets dying40
Malls dying39
eBay &
Amazon
founded30
ASOS.com
launches29
Social Commerce:
Gilt, Groupon, Nuji32
Selfridges28
First B2C
Online
Shopping38
The first web browser4
iPhone5
eCommerce
CMS systems27
Facebook
rolls out
Brand Pages6
Mail order catalogues1
Broadcast TV proliferates2
Blogs are born21
Open Source
Movement20
Tailor-made clothing16
Film Camera11
Womens clothing size standardized17
UPS founded8
UPS offers Air Freight service9
Amazon Prime: 2 Day Shipping10
PayPal enables
eBay payments23
First Online
Bank opens22
Credit Cards
become popular3
Bitcoin
introduced24
PayPal enables
mobile payments25
Smart Phone
ownership tips7
AutoCAD released18
Open Source 3D
Printer prints itself19
Augmented
Reality26
PERSONALISED
SERVICE
•	 Personalisation
•	 Customer Service
•	 Quality
•	 Exclusivity
•	 Shopkeeper controls
quality, inventory, delivery
times, price, assortment,
and even seasonal style.
PRICE REDUCTION
•	 Mass manufacturing gradually shifts to developing countries at low cost
•	 Lowering price of mid-price goods but very high price of tailored fashion
•	 Retailers adjust price and control style based on season & market
•	 Face-to-face and over-the-phone customer service
•	 Customers have to go to the retailers to shop
TRANSPARENCY
& PERSONALISATION
•	 Transparent product info
•	 Data collected from
desktop interpret shopper
preferences
•	 Style dictated by retailer
•	 Increasing demand for
customer service excellence
AUTHENTICITY, CONVENIENCE
& CUSTOMER SERVICE
•	 Data collected from customers measure
more precise behaviours due to Mobile
•	 Style dictated by community influencers
•	 High demand for speedy shipping and
customer service
•	 A demand for hand-crafted goods and
transparent manufacturing process
•	 mCommerce growth
Wall Street
collapses36
IMAGING
MANUFACTURING
LOGISTICS
PAYMENT
COMMUNICATION
DIGITAL
OTHERS
FASHION RETAIL VS. DISRUPTIVE TECHNOLOGY: LOOKING TO THE FUTURE
RETAIL STORE
MAJOR PLAYERS
DISRUPTIVE FACTOR
POTENTIALLYDISRUPTIVEINDUSTRIESOTHER
CONDITIONS
CULTURE/
ECONOMY
Mia J. Chuang, Tech & Data DMM13
2013
2023
2033
2043
Human genome
sequenced
before birth42
Cloud provides analysis
and contextual advice49
Sugar cube sized
super computers47
Death of
physical wallets54
Google Contact Lens
with visible data fields43
Nano sensors
everywhere44
Google Glass
becomes affordable41
Human body becomes
connected to the cloud50
Humans
connected to
their mobiles51
Brain controlled
bionic arms62
Affordable
space travel58
Software predicts
traffic jams55
Cars become
truly connected56
Virtual currency
becomes trustworthy52
Passwords
obsolete53
Return of
Supersonic jets57
Self-driving cars prevalent59
People become fluent
in every language48
Scrolls replace
tablets46
Wearable Tech
ubiquitous45
Self-cleaning
clothes60
3D Print
your purchase61
DATA, TRUST, & SLOW FASHION
•	 mCommerce becomes norm
•	 Customers will expect that data collected from them will
be secure and used to service them
•	 Speed of delivery and service ever more improtant as
technologies all around our lives connect everything
•	 Global warming demands new materials and seasonless
styles for fashion
•	 Desire for clothes that don’t go out of fashion as fast
increase as economy struggles and environmental
awareness becomes cultural standard
•	 Free Next Day Shipping becomes competitive advantage
EASY PAYMENTS &
IMMEDIATE PRODUCT DELIVERY
•	 As more devices and even people are connected and
analysed, speedy payment methods such as mobile or
virtual money
•	 Everyone becomes walking advertisements for clothes as
wearable sensors speak to connected glasses / contacts
•	 Free Same Day Shipping becomes competitive
advantage
•	 Products immediately delivered to personal 3D printers
HYPER-PERSONALISED SERVICES
•	 As the internal human body gets increasingly mapped,
connected and analysed, an article of clothing can adapt
to or inform of changes for different lifestyles
•	 New habitats or space travel destinations require new
clothing material technology
High street shops become showrooms and event spacesMultichannel66
Digital stores open physical stores67
Commercial
space tourism64
China, India, Brasil become
formidable world powers63
Environmental sustainability
become major economic focus65

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Mia chuang t&d_ra

  • 1. RETAIL STORE CULTURE/ ECONOMY MAJOR PLAYERS IMAGING MANUFACTURING LOGISTICS PAYMENT COMMUNICATION DIGITAL OTHERS FASHION RETAIL VS. DISRUPTIVE TECHNOLOGY: PAST TO PRESENT Mia J. Chuang, Tech & Data DMM13 POTENTIALLYDISRUPTIVEINDUSTRIESOTHER CONDITIONS DISRUPTIVE FACTOR 1913 1923 1933 1943 1953 1963 1973 1983 1993 2003 2013 Etsy founded31 Barcode invented12 First camera phone14 Adobe Photoshop 3 ships15 First digital camera used13 Michael Aldrich invented online shopping37 Shopping becomes popular33 Disposable Fashion culture becomes popular34 Offshoring to China and India35 High Streets dying40 Malls dying39 eBay & Amazon founded30 ASOS.com launches29 Social Commerce: Gilt, Groupon, Nuji32 Selfridges28 First B2C Online Shopping38 The first web browser4 iPhone5 eCommerce CMS systems27 Facebook rolls out Brand Pages6 Mail order catalogues1 Broadcast TV proliferates2 Blogs are born21 Open Source Movement20 Tailor-made clothing16 Film Camera11 Womens clothing size standardized17 UPS founded8 UPS offers Air Freight service9 Amazon Prime: 2 Day Shipping10 PayPal enables eBay payments23 First Online Bank opens22 Credit Cards become popular3 Bitcoin introduced24 PayPal enables mobile payments25 Smart Phone ownership tips7 AutoCAD released18 Open Source 3D Printer prints itself19 Augmented Reality26 PERSONALISED SERVICE • Personalisation • Customer Service • Quality • Exclusivity • Shopkeeper controls quality, inventory, delivery times, price, assortment, and even seasonal style. PRICE REDUCTION • Mass manufacturing gradually shifts to developing countries at low cost • Lowering price of mid-price goods but very high price of tailored fashion • Retailers adjust price and control style based on season & market • Face-to-face and over-the-phone customer service • Customers have to go to the retailers to shop TRANSPARENCY & PERSONALISATION • Transparent product info • Data collected from desktop interpret shopper preferences • Style dictated by retailer • Increasing demand for customer service excellence AUTHENTICITY, CONVENIENCE & CUSTOMER SERVICE • Data collected from customers measure more precise behaviours due to Mobile • Style dictated by community influencers • High demand for speedy shipping and customer service • A demand for hand-crafted goods and transparent manufacturing process • mCommerce growth Wall Street collapses36
  • 2. IMAGING MANUFACTURING LOGISTICS PAYMENT COMMUNICATION DIGITAL OTHERS FASHION RETAIL VS. DISRUPTIVE TECHNOLOGY: LOOKING TO THE FUTURE RETAIL STORE MAJOR PLAYERS DISRUPTIVE FACTOR POTENTIALLYDISRUPTIVEINDUSTRIESOTHER CONDITIONS CULTURE/ ECONOMY Mia J. Chuang, Tech & Data DMM13 2013 2023 2033 2043 Human genome sequenced before birth42 Cloud provides analysis and contextual advice49 Sugar cube sized super computers47 Death of physical wallets54 Google Contact Lens with visible data fields43 Nano sensors everywhere44 Google Glass becomes affordable41 Human body becomes connected to the cloud50 Humans connected to their mobiles51 Brain controlled bionic arms62 Affordable space travel58 Software predicts traffic jams55 Cars become truly connected56 Virtual currency becomes trustworthy52 Passwords obsolete53 Return of Supersonic jets57 Self-driving cars prevalent59 People become fluent in every language48 Scrolls replace tablets46 Wearable Tech ubiquitous45 Self-cleaning clothes60 3D Print your purchase61 DATA, TRUST, & SLOW FASHION • mCommerce becomes norm • Customers will expect that data collected from them will be secure and used to service them • Speed of delivery and service ever more improtant as technologies all around our lives connect everything • Global warming demands new materials and seasonless styles for fashion • Desire for clothes that don’t go out of fashion as fast increase as economy struggles and environmental awareness becomes cultural standard • Free Next Day Shipping becomes competitive advantage EASY PAYMENTS & IMMEDIATE PRODUCT DELIVERY • As more devices and even people are connected and analysed, speedy payment methods such as mobile or virtual money • Everyone becomes walking advertisements for clothes as wearable sensors speak to connected glasses / contacts • Free Same Day Shipping becomes competitive advantage • Products immediately delivered to personal 3D printers HYPER-PERSONALISED SERVICES • As the internal human body gets increasingly mapped, connected and analysed, an article of clothing can adapt to or inform of changes for different lifestyles • New habitats or space travel destinations require new clothing material technology High street shops become showrooms and event spacesMultichannel66 Digital stores open physical stores67 Commercial space tourism64 China, India, Brasil become formidable world powers63 Environmental sustainability become major economic focus65