Transaction-based Capacity Planning for greater IT Reliability™ webinar

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Do you need to predict the true impact of business growth for a specific department or product line? …

Do you need to predict the true impact of business growth for a specific department or product line?
Are you unsure which infrastructure items (servers and their logical software components) are serving which business applications and on which tiers response time for your transactions are taking place?
Now you can get a valuable insight into the performance across all tiers of your enterprise data center environments.
We’ll show you how you can combine business forecast information with infrastructure performance metrics and predict whether you have sufficient capacity to meet the needs of your business at both the component and service levels.
Join us and find out how the combination of Correlsense SharePath and Metron athene® will provide you with a complete Capacity Management solution

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  • Title Page
  • Sharepath provides unprecedented Business / IT visibility. Not only does Sharepath automatically detect dependencies and create a map of those, it also does multi-tier transaction modeling, application metering, and provide the ability to track the adherence to and the violations of service level agreements for individual transactions.

Transcript

  • 1. From Components to Real-User Transactions to the Business:(How Metron and Correlsense Integrate to Provide an ITIL-aligned Capacity Management Solution) September 22, 2011 Rich Fronheiser, Metron-Athene, Inc.
  • 2. Agenda• A brief overview of ITIL Capacity Management• The need for both component data and transaction data to do effective Capacity Management• How Sharepath can help you monitor your transactions• How Athene can provide component data and business data and a framework for effective Capacity Management reporting, analysis, and planning• How Athene and Sharepath can provide an integrated solution for effective Capacity Management
  • 3. What is ITIL (v3)?• Good practice for IT Service Management• Based on the Service Management Lifecycle o Service Strategy o Service Design o Service Transition o Service Operation o Continual Service Improvement
  • 4. ITIL Capacity Management• Goal• Purpose• Objectives• Scope
  • 5. ITIL Capacity Management• Three levels of Capacity Management o Business o Service o Component• Requirements most often flow “top-down” and data and information “bottom-up”
  • 6. Capacity Management Activities• Iterative activities o Monitoring, Analysis, Tuning, Implementation• Demand Management• Modeling• Application sizing• Modeling• Storing data in the CMIS• Completing the Capacity Plan
  • 7. Capacity Management:Basic questions that need answers• What is the expected business growth next year, and how will it affect our IT infrastructure?• Which infrastructure items (servers and logical components) are serving which business applications and services?• How will the relationship between the underlying components affect services levels and in a wider context the business that uses them?• Which infrastructure components can be consolidated without degrading service levels?
  • 8. Today’s Capacity Management ChallengePlanning ahead to achieve service levels while managing: Business Constant Change, M&A Service Complex, Multi-Tiered Architectures, SOA Component Heterogeneous, Dynamic (Virtualization, Cloud)
  • 9. Many kinds of data needed• Business data• Service data• Component data• Financial data• Relationships
  • 10. Sharepath from Correlsense• Allows you to monitor all real-user transactions in production• Allows you to capture statistics from all the hops in the infrastructure• Builds a map that shows the relationships between IT components even in very complicated environments• Provides statistics for many different functions in an organization, including Capacity Management
  • 11. Real-Time Detection – The Key to Business/IT Alignment! • Transaction Metering • Mapping and Modeling External Cloud Partner Web App Services Partner App App Servers Virtual Web ServersWire Xfer Wire Xfer Firewall Msg. Broker<$100K >$100K Load Balancer DB App Proxy Servers Virtual Web Mainframe Network Directory Firewall Servers Server
  • 12. How SharePath Works o Patent pending technology o No need for code change o Stores 100% of all traffic – by design o No manual modeling o Negligible overhead Individual Transaction Transaction and Auto-detection of Path Detection Application Modeling dependency topology
  • 13. Aligning Business and IT for Optimized Planning• Transactions are the missing link that tie together infrastructure, applications and the business IT TRX Business
  • 14. Aligning Business and IT for Optimized Planning• By tracking transactions through all hops, SharePath creates valuable, business-contextual data Real User Experience Application Network Infrastructure
  • 15. Data for Key IT Initiatives Problem Isolation Trends BSM SharePath Data End SLAs Users Roll Outs
  • 16. athene® Capacity Management Data / Information 1/3/2012 17
  • 17. athene® Ad hoc drill down 1/3/2012 18
  • 18. athene® Robust Reporting 1/3/2012 19
  • 19. athene®• Component data can be captured or imported from many different platforms and sources• Business data can be imported into a central database for use within Planning (trending and modeling) applications• Data can be captured and stored at all three levels of ITIL Capacity Management – let’s see how Sharepath data can be used within Athene to provide an enterprise-wide Capacity Management solution
  • 20. Athene/Sharepath Demo
  • 21. Introduction• How does SharePath integrate with Athene?• How can it be used in the real-world?• What value does it add?
  • 22. Scenario• Two applications o Online Trading o eBanking• Hosted on multiple servers (UNIX & Linux)
  • 23. Data Integration Online Trading Response Time - 21/07/2010 SLA Warn ing SLA Breach Average Response seconds 4.0 3.5 3.0 2.5 2.0 1.5 1.0 0.5 0.0 21/07/2 010
  • 24. Data Integration Online Trading Total Transactions by Type - 21/07/2010 Customer Attri butes Equi ty Orders Order Routi ng OT Risk Anal ysis 35000 30000 25000 20000 15000 10000 5000 0 21/07/2 010
  • 25. Data Integration Online Trading Response Time Correlation CPU Uti li zati on Tota l Reported %, mercury Average Response seconds, resp ti me,Onl in eTra ding100 4.0 90 3.5 80 3.0 70 2.5 60 50 2.0 40 1.5 30 1.0 20 0.5 10 0 0.0 21/07/2 010
  • 26. Data Integration Server Utilization by Application on the 18/07/2010 for mercury eBan ki ng,Customer Verifi ca ti o,mercu ry On li ne T radi ng,OT Ri sk Anal ysi s,mercury 3500 3000 2500 2000 1500 1000 500 0 21/07/2 010
  • 27. Questions• SLA’s are being breached, what course of action should we take?• How much extra work can an application cope with?• Should I move a workload or upgrade the server?
  • 28. Models “A model is a simplification of reality, built for a specific purpose”
  • 29. Modeling Overview - Trending
  • 30. Modeling Overview - Analytical Response times are non-linear Non-linearR Traffic related queuing change in Response Lists, cache, freeslots Time R Constraints of OS and network Constraints of RDBMS etc Feedback loops Non-intuitive. Utilization U
  • 31. Modeling Challenges• Which servers are hosting which applications? o Understanding the relationships o Understanding the volumes o Understanding the resource consumption• Accurately assigning resource usage o SharePath accurately captures the workload split
  • 32. Modeling - Baseline
  • 33. Modeling – scenario one
  • 34. Modeling – scenario two
  • 35. Summary• Business runs on transactions, transactions run on IT o Transactions are the missing link between o Components o Services o Business• By using SharePath to fully track transactions and Athene to optimize capacity management o Valuable business/IT data is created o Unprecedented visibility is gained• Enabling Athene to use this valuable data drives better capacity management decisions and predictions
  • 36. Summary• Together, Correlsense and Metron provide the first transaction-based capacity planning solution that is capable of handling today’s business and IT alignment challenges
  • 37. QUESTIONS?
  • 38. Further information can be found at www.metron-athene.com or by contacting rich.fronheiser@metron-athene.com