Online prepaid self-care for MVNO by Metasite

A flexible, modern online self-care web application for MVNO

Why invest in online self-care?
Online self-care allows MVNO to:
Reduce customer care costs
Collect contact information for direct marketing
Up-sell additional bundles and services with one click
Improve customer service quality
Differentiate in the market

Why consider OUR solution?
Full, mature feature set
Short time to market
24/7 support
Minimal involvement of your IT needed
Mobile / iPhone self-care version
Affordable
Experience of 5 live installations worldwide

Online self-care solution for MVNOs A playful layout for welcome page with all key features displayed clearly

Online self-care solution for MVNOs A slightly different layout for welcome page

Online self-care solution for MVNOs One-click up sell of rate plan add-ons and value added services

Online self-care solution for MVNOs A different up-sell layout according to customers’ requirements

Online self-care solution for MVNOs Web SMS and address-book

Online self-care solution for MVNOs Spending and top up statistics

Online self-care solution for MVNOs Automatic and online top-ups

Online self-care solution for MVNOs Truly global and multi-language

List of features
Request number portability (MNP) online
Reserve a mobile phone number online, order SIM delivery
New customer registration (if needed) with profile fill-in
Login (permanent username/password; mobile phone/permanent password; mobile phone / temporary SMS password)
Account reloads (vouchers; credit cards; pay-pal; e-banks; other e-money providers)
Automatic top-ups from credit cards (when balance reaches a configured amount)
Statistics (any period; reloads; itemized list of calls, sms, mobile data sessions, mms; top 5 numbers; top 5 countries)
One-click up sell of premium services and add-ons (order / cancel premium services or rate plan add-ons)
Personalized marketing (individual or group offers) directly to self-care, to contact email
Web SMS
Address book
User profile
Mobile (WAP / XHTML support for all features) and iPhone versions available
Skins/templates for user interface design
Multi-language, including Right-to-left languages
Fast and flexible integration with back-end via Web services

Next steps
Request a demonstration
Check references
Run technical feasibility checks for different features
Request a quote – to license or for software-as-a-service
Meet us at Mobile World Congress (February 2011) in Barcelona

About us Metasite: the online self-care specialists

Metasite Business Solutions Our mission is to be the trusted MVNO strategic IT development partner, working with one customer at a time, delivering technologies and insights that help our customers achieve outstanding performance.
Formed in 1997 in Vilnius, Lithuania
Serving clients in the Baltics, Western Europe and CIS
Brought up with Scandinavian mentality (Scandinavian owned clients)
Strategic focus on Telecommunications , Financial Services, and Energy & Utilities industries
50 employees

W e are : Always on time delivery Short lead time to start projects Reliable Long-term focused Few, but highly satisfied customers Teams working with one customer at a time Telco insiders We’ve been serving mobile telecoms for the last 10 years We are “telco people” in terms of culture, work ethic and mentality

We are NOT: We cannot deliver projects above 300K euro. We can grow together with our customers, adding specialized skills and resources in a long term relationship. Cheapest Biggest Renting people We don’t compete with India on price We can compete with your local IT partners on quality, availability, time to market, and customer focus. Don’t want to be an IT staffing company. We want to deliver IT systems and web applications , and get paid for result, not effort.

Our solutions in brief Addressing the business need Right features Customized to fit perfectly Simple Useful Satisfying Intuitive interfaces Effective technically We fix hard problems We integrate

Our clients – with us for more than 5 years

Our telecom expertise Metasite provides Prepaid online selfcare solution for Bite (Lithuania), Bite (Latvia), FM Group (Poland), Samatel (Oman), Carrefour Mobile (Belgium) and others. For Bite Lithuania and Bite Latvia, we provide customer loyalty and up-sell automation, and enable selling of SIM cards, phones and contracts online. Our expertise in powering and automating sales and customer service processes in Telecoms has been gained through more than 10 years of work in this industry.

Our team: 50+ strong
Software and web developers with a wide range of skills (Oracle, Java, JBoss, Microsoft, Adobe, PHP, MySQL, PosgreSQL , AJAX, GWT and other technologies )
Exceptional system integration skills (SOA – service oriented architecture), acquired through work in the telecommunications sector
Certified project managers (P.M.P.)
Certified user interface analysts (C.U.A)
Information system management and security auditors (C.I.S.A.)

Should you have any questions, do not hesitate to ask: Metasite Business Solutions | Vilnius Gedimino Av.. 16, LT-01103 tel.: +370 5 212 11 65 fax: +370 5 212 11 87 www.metasite.net Thank you! Evaldas Tylas Chief Operating Officer e-mail: [email_address] phone: +370 685 32355

Online prepaid self-care for MVNO by Metasite

by Metasite Business Solutions on Oct 28, 2010

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