Web Usability of e-Gov Applications by Mr. Filip Stojanovski, Metamorphosis Foundation

Web Usability of e-Gov Applications Filip Stojanovski Metamorphosis Foundation e-Society.Mk: Inclusive e-Government Skopje, Macedonia, November 29, 2007

Assessment of Good Governance Potential in Macedonia
Foundation Open Society Institute Macedonia (FOSIM)
General Secretariat of the Government of Republic of Macedonia
Metamorphosis (ICT Component)
www.gg.org.mk

The ICT Component
Analyses
Recommendations for ICT Standards in public administration
Training needs of public servants
Five most used e-services from uslugi.gov.mk portal

Analysis of 5 eGov Services
Analysis of the portal uslugi.gov.mk
Determining 5 most used services
Usability
Accessibility
Web Survey of the Users

The 5 Most Used Services
Passport
Birth Certificate
Personal ID Card
Where can one apply for visa
Student Scholarships

Influences on Usability
Applied Technologies & Standards
Code design
Editorial policies (if any)
Administrative procedures

Usability of uslugi.gov.mk
Design for multiple platforms
Speed of access
Creating credibility
Quality of the visual design
Explanations, Privacy Policy, Copyright
Proofreading

Top 10 Mistakes of Web Design
Inflexible Search
PDF Files for Online Reading
Not Changing the Color of Visited Links
Non-Scannable Text
Fixed Font Size
Page Titles With Low Search Engine Visibility
Anything That Looks Like an Advertisement
Violating Design Conventions
Opening New Browser Windows
Not Answering Users’ Questions
(Jakob Nielsen, www.useit.com)

Top 10 Mistakes of Web Design
Inflexible Search
PDF Files for Online Reading
Not Changing the Color of Visited Links
Non-Scannable Text
Fixed Font Size
Page Titles With Low Search Engine Visibility
Anything That Looks Like an Advertisement
Violating Design Conventions
Opening New Browser Windows
Not Answering Users’ Questions

Accessibility
Generally Quite Good
Readable by Screen Reader
Document Formats Issues
Search Engine Optimization
The Code
Links from Other Gov.Mk Websites

User’s Opinions on the Portal
Did you find the required information? Yes – 38% , Partly37% , No – 25%

Overall portal service (5 – very good, 1 – very bad)

Should the portal be available in more languages?
English Albanian Serbian Turkish Roma Vlach Bosnian

Importance of applying over the internet (5 – extremely important, 1 – insignificant)

Questions?

Thank you for your attention.
For further questions and comments, write to:
[email_address]
[email_address]

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Web Usability of e-Gov Applications by Mr. Filip Stojanovski, Metamorphosis Foundation

by Metamorphosis on Dec 07, 2007

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Web Usability of e-Gov Applications by Mr. Filip Stojanovski, Metamorphosis Foundation — Presentation Transcript