Web Usability of e-Gov Applications Filip Stojanovski Metamorphosis Foundation e-Society.Mk: Inclusive e-Government Skopje, Macedonia, November 29, 2007

Assessment of Good Governance Potential in Macedonia Foundation Open Society Institute Macedonia (FOSIM) General Secretariat of the Government of Republic of Macedonia Metamorphosis (ICT Component) www.gg.org.mk

Foundation Open Society Institute Macedonia (FOSIM)

General Secretariat of the Government of Republic of Macedonia

Metamorphosis (ICT Component)

www.gg.org.mk

The ICT Component Analyses Recommendations for ICT Standards in public administration Training needs of public servants Five most used e-services from uslugi.gov.mk portal

Analyses

Recommendations for ICT Standards in public administration

Training needs of public servants

Five most used e-services from uslugi.gov.mk portal

Analysis of 5 eGov Services Analysis of the portal uslugi.gov.mk Determining 5 most used services Usability Accessibility Web Survey of the Users

Analysis of the portal uslugi.gov.mk

Determining 5 most used services

Usability

Accessibility

Web Survey of the Users

The 5 Most Used Services Passport Birth Certificate Personal ID Card Where can one apply for visa Student Scholarships

Passport

Birth Certificate

Personal ID Card

Where can one apply for visa

Student Scholarships

Influences on Usability Applied Technologies & Standards Code design Editorial policies (if any) Administrative procedures

Applied Technologies & Standards

Code design

Editorial policies (if any)

Administrative procedures

Usability of uslugi.gov.mk Design for multiple platforms Speed of access Creating credibility Quality of the visual design Explanations, Privacy Policy, Copyright Proofreading

Design for multiple platforms

Speed of access

Creating credibility

Quality of the visual design

Explanations, Privacy Policy, Copyright

Proofreading

Top 10 Mistakes of Web Design Inflexible Search PDF Files for Online Reading Not Changing the Color of Visited Links Non-Scannable Text Fixed Font Size Page Titles With Low Search Engine Visibility Anything That Looks Like an Advertisement Violating Design Conventions Opening New Browser Windows Not Answering Users’ Questions (Jakob Nielsen, www.useit.com)

Inflexible Search

PDF Files for Online Reading

Not Changing the Color of Visited Links

Non-Scannable Text

Fixed Font Size

Page Titles With Low Search Engine Visibility

Anything That Looks Like an Advertisement

Violating Design Conventions

Opening New Browser Windows

Not Answering Users’ Questions

(Jakob Nielsen, www.useit.com)

Top 10 Mistakes of Web Design Inflexible Search PDF Files for Online Reading Not Changing the Color of Visited Links Non-Scannable Text Fixed Font Size Page Titles With Low Search Engine Visibility Anything That Looks Like an Advertisement Violating Design Conventions Opening New Browser Windows Not Answering Users’ Questions

Inflexible Search

PDF Files for Online Reading

Not Changing the Color of Visited Links

Non-Scannable Text

Fixed Font Size

Page Titles With Low Search Engine Visibility

Anything That Looks Like an Advertisement

Violating Design Conventions

Opening New Browser Windows

Not Answering Users’ Questions

Accessibility Generally Quite Good Readable by Screen Reader Document Formats Issues Search Engine Optimization The Code Links from Other Gov.Mk Websites

Accessibility

Generally Quite Good

Readable by Screen Reader

Document Formats Issues

Search Engine Optimization

The Code

Links from Other Gov.Mk Websites

User’s Opinions on the Portal Did you find the required information? Yes – 38% , Partly37% , No – 25%

Did you find the required information? Yes – 38% , Partly37% , No – 25%

User’s Opinions on the Portal Overall portal service (5 – very good, 1 – very bad)

Overall portal service (5 – very good, 1 – very bad)

User’s Opinions on the Portal Should the portal be available in more languages? English Albanian Serbian Turkish Roma Vlach Bosnian

Should the portal be available in more languages?

User’s Opinions on the Portal Importance of applying over the internet (5 – extremely important, 1 – insignificant)

Importance of applying over the internet (5 – extremely important, 1 – insignificant)

Questions?

Questions?

Thank you for your attention. For further questions and comments, write to: [email_address] [email_address]

Thank you for your attention.

For further questions and comments, write to:

[email_address]

[email_address]