“ Survey to the 2. place” Best Practices and Milestones in Slovenia Skopje, November 2007

Slovenia regarding online sophistication maturity Slovenia was ranked 15th in 2005 , 7th in 2006 and 2nd in 2007 The User Challenge Benchmarking The Supply Of Online Public Services 7th Measurement, September 2007

e-Government: tool for improving quality of PA Ministry for public administration ( MPA ) a stakeholder in advancing the strategy and implementation of eGovernment solutions eGovernment ( e U prava ) is one of strategic projects undertaken by MPA and governed centrally Solutions under umbrella of eAdmin i stration are horizontal , development is directed from focal point (MPA) and therefore con s istent , with optimal use of given resources

Ministry for public administration ( MPA ) a stakeholder in advancing the strategy and implementation of eGovernment solutions

eGovernment ( e U prava ) is one of strategic projects undertaken by MPA and governed centrally

Solutions under umbrella of eAdmin i stration are horizontal , development is directed from focal point (MPA) and therefore con s istent , with optimal use of given resources

Modern Public Administration User friendly and high quality : better administrative framework for users (citizens, businesses) Efficient : better use of resources, cutting expenses Open and T ranspare nt : access to information of public nature, public participation in decision-making E-government goes hand in hand with renewal of processes and removal of administrative burdens

User friendly and high quality : better administrative framework for users (citizens, businesses)

Efficient : better use of resources, cutting expenses

Open and T ranspare nt : access to information of public nature, public participation in decision-making

E-government goes hand in hand with renewal of processes and removal of administrative burdens

Paperless Public Administration

Portal for EU cases and docs handling Support for adopting new EU laws (Council of the EU)

Support for adopting new EU laws (Council of the EU)

Services: improving Quality and Availability of Public Administration Portal organized in the form of specific life- situations providing guideance and services for users Citizen services include: Vehicle Life Cycle : e-registration – one stop shop: vehicle permit renewal eReminder : notification for expiration of official documents for citizens (driving license, passport, personal card) The goal for advancing small business has been supported by enabling o ne-stop-shop for registering enterpreneurship Projects for enabling One stop shop for business planed for the next phase of business services development

Portal organized in the form of specific life- situations providing guideance and services for users

Citizen services include:

Vehicle Life Cycle : e-registration – one stop shop: vehicle permit renewal

eReminder : notification for expiration of official documents for citizens (driving license, passport, personal card)

The goal for advancing small business has been supported by enabling o ne-stop-shop for registering enterpreneurship

Projects for enabling One stop shop for business planed for the next phase of business services development

Users: from home or at Gov. Institutions WEB APP Ministry For Public Administration Public Registers And Institutions Pension Fund Min Of Int.Affairs Statistic Institute Geodetic Fund Employment F. Health Insurance

e-Government suggestions from Slovenia One-stop access to services (portal “e-uprava”) Life situations approach Focus on high impact services Simplicity and user-friendliness Mutual recognition of all digital certificates Backoffice is at least as important as frontoffice Raising the importance of e-Participation and e-Democracy

One-stop access to services (portal “e-uprava”)

Life situations approach

Focus on high impact services

Simplicity and user-friendliness

Mutual recognition of all digital certificates

Backoffice is at least as important as frontoffice

Raising the importance of e-Participation and e-Democracy

Numbers and Facts 50.000 PA End Users More than 6.000 demands per month for Service Desk (SLA) for 210 mail, application and archiving servers 40.000 hits on the eGOV and Information portal 12 years of operational time for eDMS on UE Domžale 0 Down Time in Parliament (eParliament)

50.000 PA End Users

More than 6.000 demands per month for Service Desk (SLA) for 210 mail, application and archiving servers

40.000 hits on the eGOV and Information portal

12 years of operational time for eDMS on UE Domžale

0 Down Time in Parliament (eParliament)

Company Profile Founded in 1987 20 years in existence 5 countries Operating in Slovenia, Croatia Serbia, Macedonia and Belgium 400 + people Highly educated and trained to cope with the toughest challenges 200+ customers C orporations , banks, public institutions € 5 5 million Combined revenue in 200 6

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