Project ‘Millenium’ Third International Conference e-Society.mk November 2007, Skopje, Macedonia Ms. Dejana Vratnica IT Center of Municipality of Podgorica, Montenegro www.e-society.org.mk

Contents 1.The e-City of Podgorica - Vision 2. Strategy and Activities 3. Current status of Project 4. Problems

The e-City of Podgorica - Vision Introducing the highest ICT solutions in all business processes, and as a leading city, providing the best practice for other local government units among Montenegro and further Enhance the life quality of people by establishing new public service environment Thus, by 2009, Podgorica will become one of the top IT developed city in Montenegro. Vision Mission

2. Strategy and activities Provision of infrastructure Education Improving operational efficiency Improving transparency Implementing new public services conducted through several phases during three-year period Implementation will be: using Microsoft technology

conducted through several phases

during three-year period

using Microsoft technology

3.1 Infrastructure (1/2) A series of infrastructure development was planned and executed. All local administration offices separated in 9 locations are networked High speed fiber optical network are provided for majority of locations All departments are computerized and connected to internet

3.1 Infrastructure (2/2) Private network AD Internet ISA 2006 DMZ MS Exchange

3.2 Education Our staff take e-learning, IT training courses or seminars IT specialists Microsoft Certified training, e-learning CIO, IT manager Seminars, e-learning Staff IT training, Workshops

3.3 Business process efficiency(1/2) Creation Document Management system Distribution Storage Disposal Reference Operation Reference Storage Networks and databases enable us to start with implementation of Document Management system

3.3 Business process efficiency(2/2) Data and information sharing using servers Standardization of administration procedures Automating business processes Reduced workload of manually transferring documents between people. Provided easy document sharing and search functions. Reduced storage space and cost. Activities Current status Goal Achieving paperless and efficient business processes Business processes are being changed…

Data and information sharing using servers

Standardization of administration procedures

Automating business processes

Reduced workload of manually transferring documents between people.

Provided easy document sharing and search functions.

Reduced storage space and cost.

3.4 Transparency improvement http://www.podgorica.cg.yu Official Web site has been set up Public information are disclosed Citizen can obtain various information at any time

Official Web site has been set up

Public information are disclosed

Citizen can obtain various information at any time

3.5 New public services SMS Service Web Portal Call Center Info kiosk Two-way service

4. Problems Staff’s resistance to new business process Shortage in IT specialists Delay in the provision of PKI Delay in legislation

Staff’s resistance to new business process

Shortage in IT specialists

Delay in the provision of PKI

Delay in legislation

Message Strong leadership with clear vision and target

Thank you for your attention!