Estonian experience in inclusive e-government by Mr. Arvo Ott, e-Governance Academy, Estonia

Slide 1: Skopje, 30.11.2007 Envirenment for Inclusive e-Government Arvo Ott, PhD, arvo.ott@ega.ee e-Governance Academy www.ega.ee

Slide 2: Driving forces of eGov o Stable and well functioning organizational setup for coordination. Clear planning mechanism – policy, action plans, resource planning, implementation and supervision. o Fixed info-political principles. o Leadership and political will. o Role and knowledge level of CIO-s (Chief Information Officers). o Supporting legal and fiscal frameworks. o Interoperable ICT architecture. o PPP, good telecom infrastructure and high level of eBanking.

Slide 3: Stable and well functioning organizational setup for coordination Framework and clear planning mechanism. Parliament I A N G F C Government O O V R T M Ministries I A A T G O I R O N E N E M P P E Informatics Council O N L L T I A C Y N

Slide 4: Example: Fixed info-political principles • Citizen (customer) orientation • Efficient and transparent public sector. eDemocracy and participation. • Leading role for the private sector • Neutrality about different technical platforms • Functioning model for protection of personal data • Measures against digital divide (ID-cards example…) • Etc.

Slide 8: Government County Local governments governments Ministries IT managers Representative Management representatives & IT managers of Local government Subordinate IT councils ministries associations agencies of counties IT managers Council Representative representative IT councils of ministries Councils directors Informatics IC secretariat Council ICT work groups ICT work groups IT manager of counties of ministries Department of MINISTRY OF ECONOMIC State Information AFFAIRS AND COMMUNICATIONS Systems (RISO) Informatics Centre

Slide 9: Supporting legal and fiscal frameworks Legislation – Databases Act (1997/ 2006) – Public Information Act (2001) – Digital Signatures Act (2000) – Act on Intellectual Property (applicable also for state databases) – Principles of Estonian Information Policy (1998, 2004, 2007) – Action Plan of Estonian Information Policy – (eEstonia) (1998, 1999, 2000, 2001,2002, 2003, 2004, 2005, 2006) – Personal Data Protection Act (1996)

Slide 10: Budgeting • Separate article of state budget: expenses for IT- subdivided into HW, SW and project work ordered from outside of government structures. For the last 15 years this budget has formed about 1% of the state budget. • All ministries, county governments and boards have independent IT budgets which are planned in cooperation of all CIOs. Budget for shared services is centralized. • For joint actions of several ministries the IT budget is often included in the budget of the ministry that is coordinating the work.

Slide 11: Banks Databases / information systems ICT architecture 5 • Ühispank Population Register Insurance Register Health Insurance Vehicle Register Tallinna Vesi IS Eesti Energia IS National Pension • Hansapank Register • Krediidipank • Sampo Pank • Nordea Pank Security Security Security Security Security Security Security server server server server server server server 57 DB Internet - X-road Security Popul. ~1,3 mil. server Security Central :: … :: Central server I server monitoring 104 DB :: E-institution – institution view :: :: E-county – county view :: 359 org. http://www.riik.ee/arr/ National Databases :: Governmental Portal – Your Estonia :: ID – card Central server II HelpDesk Register Institutional view of the state Thematic view of the state www.riik.ee www.eesti.ee 1000000 KIT EIT AIT X-road certification center Citizen view Enterpriser view Public servant view Certification Tools centrally developed by the State, X-road center Center i.e. the State Portal

Slide 12: Thank you for your attention! Arvo Ott, PhD eGovernance Academy arvo.ott@ega.ee www.ega.ee