E-Government Survey: Montenegro 2007 Milica Dakovic Institute for strategic studies and prognoses [email_address] http://www. isspm.org Skoplje, 29-30 November 2007 www.e-society.org.mk

E-Government Survey:

Montenegro 2007

Milica Dakovic

Institute for strategic studies and prognoses

[email_address]

http://www. isspm.org

Skoplje, 29-30 November 2007

About ISSP... The first independent economic institute in Montenegro Established in 1998 Our mission: promoting open market economy idea Our vision: conducting of public surveys in order to transform economic system and promote education in Montenegro www.e-society.org.mk

About ISSP...

The first independent economic institute in Montenegro

Established in 1998

Our mission: promoting open market economy idea

Our vision: conducting of public surveys in order to

transform economic system and promote education in

Montenegro

ISSP recognized importance of developed information society! We are specially proud of: ICT Survey ’05 - Research about ICT usage among households and enterprises in Montenegro Sector analysis of telecommunications in Montenegro, 2006 Software legalization, working paper, 2006 ICT Survey ’06 E-banking survey, 2006 PC Market, quarterly reports ICT Survey ’07- ongoing… www.e-society.org.mk

ISSP recognized importance of developed information society!

We are specially proud of:

ICT Survey ’05 - Research about ICT usage among households and enterprises in Montenegro

Sector analysis of telecommunications in Montenegro, 2006

Software legalization, working paper, 2006

ICT Survey ’06

E-banking survey, 2006

PC Market, quarterly reports

ICT Survey ’07- ongoing…

ICT in Montenegro Institutions in charge for information society development Ministry for transport and telecommunications Republic Secretariat for Development Agency for telecommunications Broadcasting Agency www.e-society.org.mk

Institutions in charge for information society

development

Ministry for transport and telecommunications

Republic Secretariat for Development

Agency for telecommunications

Broadcasting Agency

ICT in Montenegro Basic ICT indicators… 38% households with PC Internet penetration rate 24% Fixed telephone penetration rate 28% Mobile phone penetration rate 163.6% www.e-society.org.mk

Basic ICT indicators…

38% households with PC

Internet penetration rate 24%

Fixed telephone penetration rate 28%

Mobile phone penetration rate 163.6%

E-government in Montenegro On the starting point… Government of Montenegro signed strategic cooperation with Microsoft corporation July 2007-started project of E-government in Montenegro Project ‘Millenium’ – Municipality of Podgorica www.e-society.org.mk

On the starting point…

Government of Montenegro signed strategic cooperation with Microsoft corporation

July 2007-started project of E-government in Montenegro

Project ‘Millenium’ – Municipality of Podgorica

Project Western Balkan Network for inclusive E-government www.e-society.org.mk

Project

Western Balkan Network

for

inclusive E-government

E-Government Survey: Montenegro 2007 ISSP as the part of the project for Inclusive E-Government Capgemini methodology 20 E-government services were measured ISSP conducted the first results related to level of E-government measurements for Montenegro www.e-society.org.mk

ISSP as the part of the project for Inclusive E-Government

Capgemini methodology

20 E-government services were measured

ISSP conducted the first results related to level of

E-government measurements for Montenegro

E-Government Survey: Montenegro 2007 What we find out? Level of online sophistication – 43.7 No service is fully available online The most sophisticated services are: Customs declaration Job search Enrolment in higher education www.e-society.org.mk

What we find out?

Level of online sophistication – 43.7

No service is fully available online

The most sophisticated services are:

Customs declaration

Job search

Enrolment in higher education

E-Government Survey: Montenegro 2007 Online sophistication for citizens www.e-society.org.mk

E-Government Survey: Montenegro 2007 Online sophistication for business www.e-society.org.mk

E-Government Survey: Montenegro 2007 Income–generating Services www.e-society.org.mk

E-Government Survey: Montenegro 2007 Registration Services www.e-society.org.mk

E-Government Survey: Montenegro 2007 Returns www.e-society.org.mk

E-Government Survey: Montenegro 2007 Permits and Licenses www.e-society.org.mk

E-Government Survey: Montenegro 2007 Inclusion aspects Most of existing services and information are available on English language, as well Needs of people with disabilities, disadvantaged and marginalized groups and gender issues are not taken into account At least developed: Citizens Business Car registration Social contributions Building permits Environment permits Public libraries Health related services www.e-society.org.mk

Most of existing services and information are available on English language, as well

Needs of people with disabilities, disadvantaged and marginalized groups and gender issues are not taken into account

At least developed:

Citizens Business

Car registration Social contributions

Building permits Environment permits

Public libraries

Health related services

Thank you! Milica Dakovic Institute for strategic studies and prognoses [email_address] www.e-society.org.mk

Thank you!

Milica Dakovic

Institute for strategic studies and prognoses

[email_address]