E-Government progress Croatia by Danijela Babic, ZaMirNET


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Presentation by Danijela Babic, ZaMirNET at the third International Conference e-Society.Mk: E-Government progress Croatia, December 1, 2007, Skopje Macedonia

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E-Government progress Croatia by Danijela Babic, ZaMirNET

  1. 1. E-Government progress Croatia Danijela Babic, ZaMirNET Nikolina Udiljak, Association of blind and visually impaired students Sismis <ul><ul><li>Skopje, 29.-30.11.2007. </li></ul></ul>
  2. 2. The e-Croatia Programme <ul><li>- marks the efforts of the </li></ul><ul><li>Government of the Republic of </li></ul><ul><li>Croatia to transform the Croatian </li></ul><ul><li>society into an information society , </li></ul><ul><li>and is being implemented by </li></ul><ul><li>Central Administrative Office for </li></ul><ul><li>e-Croatia, www.e-croatia.hr </li></ul>
  3. 3. e-Croatia Programme <ul><li>The e-Croatia 2007 programme follows </li></ul><ul><li>the guidelines of The Action Plan e-Europe </li></ul><ul><li>2005 , supplemented with The </li></ul><ul><li>recommendations for the Action plan after </li></ul><ul><li>2005 (e-Government beyond 2005) and finally </li></ul><ul><li>The i2010 Initiative which recognizes </li></ul><ul><li>information and communication technology as </li></ul><ul><li>a powerful moving force in both development </li></ul><ul><li>and employment. </li></ul>
  4. 4. The e-Croatia 2007 areas <ul><li>Broadband </li></ul><ul><li>Interoperability </li></ul><ul><li>Information security </li></ul><ul><li>HITRONet Network </li></ul><ul><li>e-Government  </li></ul><ul><li>e-Justice </li></ul><ul><li>e-Education </li></ul><ul><li>e-Health </li></ul><ul><li>e-Business </li></ul>
  5. 5. HITRO.HR Programme <ul><li>T he Central State Administrative Office for e-Croatia and the Central State Administrative Office for Public Administration have created the HITRO.HR Programme (the One-Stop-Shop Programme) to increase the level of service quality within the bodies of state administration. </li></ul>
  6. 6. The “one-stop-shop” <ul><li>The concept of &quot;one-stop-shop&quot; is based on the premises that state authorities must enable all citizens and business subjects, </li></ul><ul><li>to access services in a simple and fast way, </li></ul><ul><li>without unnecessary expenses, </li></ul><ul><li>without repeated attempts to acquire the same information and/or documents, in other words - without &quot;walking&quot; from one office to another. </li></ul>
  7. 7. HITRO.HR <ul><li>HITRO.HR also involves five other services: establishing a craft– e-CRAFT , e-REGOS (Central Registry of Insured Persons), e-KATASTAR (e-Cadastre), </li></ul><ul><li>e-PDV (VAT) and e-MIROVINSKO (Pension) and some new services are in preparation. </li></ul>
  8. 8. www.mojauprava.hr <ul><li>Moja Uprava, a new Internet portal of the government of the Republic of Croatia, is available at the web address mojauprava .hr </li></ul><ul><li>the Internet communication system connecting the citizens and legal subjects with administration. </li></ul><ul><li>based on the experiences of Great Britain, Singapore, Hong Kong and others </li></ul>
  9. 18. Avaliability of online services <ul><li>Central administrative office for e-Croatia commissions studies on availability of online services in Croatia </li></ul><ul><li>The evaluation of the degree of information society development, in the context of eEurope and i2010 projects, has been conducted since 2002 by standardized methodology in regular time intervals. </li></ul><ul><li>The evaluation results are shown by appropriate indexes. </li></ul>
  10. 19. Monitored areas <ul><li>12 areas of services for citizens and 8 areas for business services have been defined </li></ul><ul><li>For citizen: income tax, job search, social security benefits, car registration, building permit, declaration to the police, public libraries, certificates from registry books </li></ul>
  11. 20. Monitored areas cont. <ul><li>For business: social contribution for employees, corporate tax, VAT, company registration, submission of data to the statistical office, custom declaration, environment-related permits, public procurement </li></ul>
  12. 21. Online availability scale <ul><li>0 – no information available </li></ul><ul><li>1 – relevant information available </li></ul><ul><li>2 - one-way interaction (downloads and printing) </li></ul><ul><li>3 – two-way interaction ( possibility of authentication and electronic intake) </li></ul><ul><li>4 – transaction (services fully available online) </li></ul>
  13. 22. Online availability of public services 2004
  14. 23. Online availability of public services 2005
  15. 24. Online availability of public services 2006
  16. 25. Challenges <ul><li>Accessibility </li></ul><ul><li>Interoperability </li></ul><ul><li>Computer literacy </li></ul><ul><li>Costs of equipment and access </li></ul><ul><li>Back office efficiency </li></ul>
  17. 26. E-Government - Croatia <ul><li>Thank you for your attention! </li></ul><ul><li>For more information contact: </li></ul><ul><li>Danijela Babić, ZaMirNET </li></ul><ul><li>www.zamirnet.hr </li></ul><ul><li>[email_address] </li></ul>
  18. 27. E-Government - Croatia <ul><li>Thank you for your attention! </li></ul><ul><li>For more information contact: </li></ul><ul><li>Danijela Babić, ZaMirNET </li></ul><ul><li>www.zamirnet.hr </li></ul><ul><li>[email_address] </li></ul>