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Social Engagement Flowchart - 2009

by Director, Customer Experience Strategy and Design at Oracle on Dec 08, 2011

  • 635 views

From a 2009 whitepaper I collaborated on, "Customer Service Meets Social Media: Best Practices for Engagement"

From a 2009 whitepaper I collaborated on, "Customer Service Meets Social Media: Best Practices for Engagement"

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Social Engagement Flowchart - 2009 Social Engagement Flowchart - 2009 Presentation Transcript