RightNow Web Self-Service Data Sheet
by Merlyn Gordon, Director, Customer Experience Strategy and Design at Oracle on Dec 06, 2011
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Quick, Easy, Consistent. Help Customers Help Themselves....
Quick, Easy, Consistent. Help Customers Help Themselves.
Web Self-Service enables consumers to find answers online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trends. Reduce abandonment. Lower support costs. Increase efficiencies. That’s as gratifying to your business as the customer experience you’re about to deliver.
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