Your SlideShare is downloading. ×
RightNow Innovation Community Data Sheet
Upcoming SlideShare
Loading in...5

Thanks for flagging this SlideShare!

Oops! An error has occurred.


Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

RightNow Innovation Community Data Sheet


Published on

Collaborative Consumer Insights To Move Your Business Forward …

Collaborative Consumer Insights To Move Your Business Forward

Channel the enthusiasm of your customers with online community software so they can help you drive innovation, build your brand, and take your products and services from good to great. RightNow Innovation Community helps you connect with your most loyal, knowledgeable customers—the ones with strong opinions and great product ideas. Our online community solution is fine-tuned to bring consumer insights to the innovation processes to help you identify new business opportunities, prioritize and refine ideas, and develop your next breakthrough product.

Published in: Technology, Education

  • Be the first to comment

  • Be the first to like this

No Downloads
Total Views
On Slideshare
From Embeds
Number of Embeds
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

No notes for slide


  • 1. innovation Community MORE AND MORE, CUSTOMERS ARE CLAMORING management tools from RightNow Feedback, Innovation to be heard. If you’re not actively engaging them, Community is part of a multi-channel, enterprise feedback you may be missing out on a wealth of good ideas. solution that makes it easy to measure and act on customer RightNow Innovation Community allows you to connect input across web, social, and contact center touchpoints. and collaborate with your customers, so they can help Offer a Place to Connect take your products from good to great. A community is an ideal place to let customers simply connect. RightNow Innovation Community allows your RIGhTNOw INNOvATION COMMUNITy customers to form personal networks, communicate RightNow Innovation Community hosts your most loyal, through private messaging, and participate in discussions. knowledgeable customers—the ones with strong opinions Discussion forums, which you can use straight out of the and great product ideas. They’ll contribute to your product box or customize for specific activities, give customers the roadmap. Help you validate, prioritize, and refine your ideas. freedom to explore ideas, identify problems or complaints, Think up your next breakthrough product. And the only and help each other solve problems. And they can do so in rewards they’ll want are a sense of ownership in your brand community-wide forums or limited-access areas reserved for and a feeling of belonging in your community—leaving you members of certain groups. with a dynamic, cost-effective path of continuous innovation. Broaden the Conversation ThE BENEFITS As members of the community, customers can also share · Accelerate product release cycles and reduce research and community content easily with the broader social web—by development costs tweeting about it, digging it, emailing it, and more. Once · Discover profitable new ideas and business opportunities the conversation spreads, you’ll see increasing traffic in your · Get customer insights and feedback more quickly and cost community, making it a rich source of new insights. Plus, effectively you can monitor the extended conversations both inside · Improve the quality of new products and services before and outside your community using Cloud Monitor, which taking them to market helps you monitor and manage social interactions on Twitter, · Differentiate your brand by creating a culture of YouTube, RSS-enabled sites, Facebook fan pages, and your collaboration and openness community. Capture Customer Ideas and Insights Social Knowledge Foundation RightNow enables you to bring the wisdom of the crowds Innovation Community also makes it possible to add into your innovation processes—whether you’re making customer insights to your formal knowledge base. continuous enhancements to the customer experience, RightNow’s social knowledge foundation allows customers improving services or developing or redesigning products. to comment on, rate, flag, and subscribe to answers. This With Innovation Community, your customers will be able ability can turn a static, out-of-date knowledge base into to submit their ideas and vote for their favorites through a a rich, dynamic source of information—combining both structured idea center designed specifically to help capture curated and user-generated content. Agents can also embed and prioritize the most promising suggestions. You can also community links and content in any answer to provide richer get customers involved in perfecting your organization’s own information and alternative sources of knowledge. ideas and prototypes through RightNow’s concept testing functionality. FOR MORE INFORMATION Please visit our website at or give us a call Combined with the social web monitoring capabilities for more information. of RightNow Cloud Monitor and the powerful surveyUS Corporate headquarters European headquarters APAC headquarters www.rightnow.comToll Free 1-877-363-5678 +44 1628 511900 +61 2 8198 1300+1-406-522-4200 Share This©2010 RightNow Technologies. All rights reserved. RightNow and RightNow logo are trademarks ofRightNow Technologies Inc. All other trademarks are the property of their respective owners. 1005