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RightNow Analytics Data sheet


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Real-Time Actionable Insight That Enables Timely, Informed, and Effective Business Decisions. …

Real-Time Actionable Insight That Enables Timely, Informed, and Effective Business Decisions.

Fully integrated across all RightNow solutions, gain full visibility across customer service, sales, marketing, and feedback functions. By providing the means to gain insight across all channels, RightNow Analytics captures, organizes, presents, and disseminates real-time actionable knowledge with speed, ease, and flexibility. Measure and analyze customer experiences, highlight areas of improvement, and identify trends to anticipate customer needs. Drive better business decisions based on your consumers data.

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  • 1. AnAlytics RIGHTNOW ANALYTICS PROVIDES ACTIONABLE Custom Report Design Center insight empowering the frontlines to make better and Easily create customized role-based analytic reports with quicker decisions. Fully integrated across all RightNow intuitive drag-and-drop graphical report design tool. products, RightNow Analytics delivers full visibility Custom Dashboard Design Center across all customer touchpoints spanning customer Quickly organize reports into meaningful role-based service, sales, marketing, and feedback functions, customized dashboards with drag-and-drop graphical and across all interaction channels, by capturing, dashboard design tool. organizing, presenting, and disseminating real-time actionable knowledge with speed and flexibility. ADVANCED ANALYTIC CAPABILITIES The result? A better customer experience, improved Leverage advanced analytic capabilities to immediately understanding of customers, increased operational understand and intelligently act on critical organizational efficiency, and superior business performance. insight for improved decision-making. RIGHTNOW ANALYTICS Scheduled Reporting Immediately capture insight into organizational performance Ensure key personnel consistently have the latest information by with an extensive library of pre-built, role-based analytic automatically scheduling the execution and delivery of reports. dashboards and reports for each RightNow application. Exception-Based Alerts Customize any pre-built analytic as needed to tailor it to Proactively identify problems or exception conditions with your business needs. RightNow Analytics provides real-time rule-based alerts for immediate action and resolution. insight to your employees, so they can make smarter, timelier decisions that directly impact business performance. Historical Trending Exploit historical and comparative knowledge for more Customer Service and Support Analytics accurate prediction models. Gauge the quality of customer experiences and measure customer satisfaction with deep, pre-built service and support analytics. Robust Data Drilling Capabilities Uncover underlying causes of performance or trends by Marketing Analytics drilling down, in, or across to additional levels of analytic Gain deeper insight into the performance of marketing detail. You can drill from reports to dashboards, drill across to campaigns and how those campaigns are driving leads, reports referencing related data sets, build destination reports reaching customers, and ultimately driving sales. once and reuse, and build conditional report links for more Sales Analytics efficient report development, better reporting performance, Provide granular, real-time visibility into your pipeline— and extended insight for better decision making. allowing you to more accurately forecast revenue and take Advanced Charting proactive steps to accelerate pipeline velocity. You can Extensive library of customizable charts and charting options monitor sales performance, analyze sales process efficiency, presents the right information in the most understandable predict customer behavior, and even provide real-time and impactful manner. insights to your frontlines. Customized Output Customer Feedback Analytics · Easily view, print, forward, publish, or export analyses to Increase customer advocacy and improve your products, third-party applications. services, and processes with pre-built customer feedback · Export to PDF, HTML, Microsoft Excel delimited, Microsoft analytics. Excel formatted, XML, Image, or delimited formats. CuSTOM ANALYTICS DESIGN CENTERS Data Toolbar · Empower end-users to fine-tune a report on their own Create custom analyses targeted to your organization’s unique without IT or analyst support. needs with RightNow’s custom analytics design centers. · Change sort ordering, displayed fields, slicing, filtering, Create role-based dashboards and reports from scratch, or roll-ups, cross-tabs, and more. modify pre-built analyses.uS Corporate Headquarters European Headquarters APAC Headquarters www.rightnow.comToll Free 1-877-363-5678 +44 1628 511900 +61 2 8198 1300+1-406-522-4200 Share This©2010 RightNow Technologies. All rights reserved. RightNow and RightNow logo are trademarks ofRightNow Technologies Inc. All other trademarks are the property of their respective owners. 1004