1. MENGMENG CHEN
140-26 Cherry Ave Apt 3F,Flushing, NY 11355
C: 9173327192, MengMeng.Chen2@Baruchmail.cuny.edu
EDUCATION
Baruch College/Zicklin School of Business, CUNY New York, NY
Bachelor of Business Administration Expected June 2016
Major: Marketing Management Minor: English
GPA: 3.48/4.00
Honor Society member since 2011
EXPERIENCE
Kai Fan Cuisine Riverdale, Bronx
Restaurant Manager August 2015—Present
 Strategically developed effective marketing plans to increase sales and profits while managing costs.
 Correctly calculated inventory and ordered appropriate supplies.
 Organized special events in the restaurant, including receptions, promotions, and corporate luncheons,
and ensured excellent customer service.
 Clearly and promptly communicated pertinent information to staff, such as large reservations or last
minute menu changes.
Remy Martin Manhattan, NY
Sales Representative December 2014—Present
 Directed and coordinated marketing activities to promote products and services and worked with senior
level professionals to devise marketing strategies.
 Coordinated and participated in promotional activities and trade shows.
 Applied sales forecasting techniques and strategic planning to verify sales and profitability of products
lines and services.
 Achieved top average sales record at tasting events by selling 14 bottles vs. an average of 2-3.
Con Edison Brooklyn, NY
Bilingual Customer Service Representative May 2014—November 2014
 Provided customers with courteous service in a timely manner over the phone, by utilizing strong skills
in communications.
 Specialized in handling customer inquiries, analyzing accounts and adjusting billing errors
 Improved call center functionality and service capacity by resolving customer complaints efficiently and
quickly.
 Defused volatile customer situations in a calm manner by paying close attention to details and listening
carefully to customer complaints.
 Negotiated successful payment plans that met the specific needs and conditions of customers who were
struggling with their monthly utility bills.
Oriental Afterschool Flushing, NY
Student Teacher June 2009—April 2012
 Managed and organized a classroom size of 30 elementary students, maximizing learning opportunities in
diverse classroom settings.
 Planned and implemented various activities that promoted the physical, social, emotional and intellectual
growth of children.
 Cultivated trusting relationships with students, parents, teachers, and administration.
 Collaborated with teachers and parents to best meet the unique needs of each child.
COMPUTER & LANGUAGE SKILLS
 Fluent in Mandarin
 Proficient in Microsoft Word, Excel and PowerPoint
 Proficient in Prezi