1. 1
HUMAN RESOURCES
MANAGEMENT
Is all aboutIs all about
AttractingAttracting
SelectingSelecting
OrientingOrienting
TrainingTraining
DevelopingDeveloping
EvaluatingEvaluating
The performance of an organization’s mostThe performance of an organization’s most
important resourceimportant resource

2. 2
HUMAN RESOURCES
MANAGEMENT
In addition, HRM must complete criticalIn addition, HRM must complete critical
functionsfunctions
Job descriptionsJob descriptions
Job specificationsJob specifications
AdvertisingAdvertising
Payroll & benefitsPayroll & benefits
Conforming to local laws and legislationsConforming to local laws and legislations

3. 3
HUMAN RESOURCES
MANAGEMENT
As well as taking care of other functions suchAs well as taking care of other functions such
asas
Internal newsletterInternal newsletter
First aidFirst aid
Staff activitiesStaff activities
Staff information boardStaff information board

4. 4
THE ROLE OF THE HUMAN
RESOURCES MANAGER
The Human resources office must be :
A social counselor
Arbitrator Mediator
Contact-man Negotiator
Teacher Lawyer

5. 5
THE ROLE OF THE HUMAN
RESOURCES MANAGER
Supporting element of the management:Supporting element of the management:
Direct advisor of the managementDirect advisor of the management
Linked to the operational hierarchyLinked to the operational hierarchy
Integrating the personnel aspect with theIntegrating the personnel aspect with the
economic and financial strategy of the hoteleconomic and financial strategy of the hotel

6. 6
THE ROLE OF THE HUMAN
RESOURCES MANAGER
To deal with this he must have notions of :
Administration
Law
Psychology
Pedagogy
Social problems

7. 7
THE ROLE OF THE HUMAN
RESOURCES MANAGER
He must also be advisor of the general
manager and the heads of departments in the areas :
of research into ways to solves human problems
of qualitative and quantitative development of
staff
of co-ordination between all the departments

8. 8
WHO IS THE H.R.M.
Most of the time the H.R.M. is found through
internal recruitment.
A high percentage of women are found in the
personnel service.

9. 9
WHO IS THE H.R.M.
The H.R.M. must be someone who
understands situations, difference of
cultures, languages and ethnic diversity of
the different groups within the company
and its environment.
He must be a poly-cultural person, who makes
use of a vast general knowledge.

10. 10
TRENDS IN H.R.M.
The HRM is now becoming marketing-The HRM is now becoming marketing-
oriented in order to attract and retain theoriented in order to attract and retain the
best possible employeesbest possible employees
Use of internet for vacancies and e-mail forUse of internet for vacancies and e-mail for
applicationsapplications
Use of more structured and behavioralUse of more structured and behavioral
interviewsinterviews