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Banking outlook 2011 broch Banking outlook 2011 broch Document Transcript

  • 7th annual event Limited offer Save up to R5717 per delegate ticket until 29 April 2011 Prices, packages and 18 - 22 July 2011, Sandton Convention Centre, Johannesburg, South Africa booking form on back page Hear from New dawn Caleb Fundanga Peter Schlebusch Governor Chief Executive: Central bank Personal & of Zambia Business Banking Standard Bank, South Africa John Gachora Ingrid Johnson, Strategy and innovation for Africa’s retail Chief Executive Absa Africa, South Africa Group Managing Executive: Retail and Business Banking bankers and micro-lenders Nedbank, South Africa Retail! Retail! Retail!!! Discover opportunities and ground-breaking strategies for growing your retail footprint in Africa pages 3 - 4 >>Remi A. Odunlami Adv Clive Pillay Customer engagement revolutionised Chief Risk Officer Ombudsman Learn how to protect and grow your market share through an innovative product First Bank, Banking Services Nigeria Ombudsman, offering pages 3 - 4 >> South Africa Technology driven expansion Get insight into the latest mobile banking technology, innovations and banking technologies. Learn how you can leverage technology as a new source of revenue page 5 >> Len De Villiers, Samuel Kimani Chief Information Deputy Chief Officer Executive, Group Absa Bank, Controls 2 workshops, 2 days Banking Technology day – 21 July 2011 South Africa Kenya Commercial Pre-conference workshop: 18 July 2011 The Banking Technology day will centre on Bank, Kenya Identifying opportunities, risks & policy technological innovations as the basis for trends driving expansion. page 5>> Post-conference workshop: 22 July 2011 Securing mobile payments and microfinance Book before 30 April 2011 and All the details page 6 >> save up to R5 717 Antony Withers Dr Kingsley Chief Executive Moghala Officer Deputy Governor Mauritius (Financial Systems www.terrapinn.com/2011/bankza Commercial Stability) Bank Central Bank of Nigeria Sponsor: Produced by:More highlights Page 2 >>Full programme Pages 3 - 5 >> BOOK NOW! online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903
  • book early and save Banking Outlook Africa 2011 Gold Pass Capitalise on opportunities offered A-list of industry experts by Africa’s retail banking sector! Save R5717 Banking Outlook Africa 2011 will once again bring together a panel of experts discussing if you book CEOs, Heads of Retail, Heads of Products and Chief Information the opportunities and concerns in the African Officers have identified the following opportunities: before 29 April banking sector. • A growing retail banking market 2011 • Fast growing African economies Garry will show you how to remain profitable in the face of lower banking See back page • The presence of strategic alliance partners in large un-banked fees. markets Garry Marsh • Mobile banking on the increase Senior Advisor: Retail & Private Banking, Diamond Bank PLC, Nigeria Your next interim results could be greatly improved if you take “I found the advantage of these opportunities. You will be able to open a new event very revenue stream all together increasing your headline earnings. Evans will show you how you can go interesting, If you are to grow and protect your market share, how much about implementing enterprise-wide decisioning management system. would it mean to your bottom line? from content Dr. Evans Woherem to speakers At Banking Outlook Africa 2011, learn: Group Executive Director, Operations and IT, Unity Bank Plc, Nigeria and the • How to develop market specific products • How to develop an innovative product offering exchange of • How to expand on retail banking revenue streams Kodeidja will outline how you can launch experiences • How to develop banking infrastructure in order to meet the a holistic risk management program. between all un-banked markets Kodeidja Diallo participants” • How to develop good payments and transaction systems Director of Finance and Risk Management, African Development • How to increase revenue and reduce costs with the use of the Bank Joana David latest technologies Executive Director • How to achieve intra-African growth Banco de Edmund will be sharing his extensive Mozambique Attend Banking Outlook Africa 2011 and grow your business. experience on banking the unbanked. You cannot afford to miss out on the opportunities that are offered by intra-African growth. Register your entire team now Edmund Jeneker (booking form on the back page). Head of Entry Level Banking, Absa Group, South Africa “A very useful I look forward to seeing you in July. experience to improve Désiré will show you how you can capitalise on growth prospects offered Samkelwa Madlabane and expand Conference Manager by Africa’s economic growth. on financial Terrapinn Limited Désiré Vencatachellum Director - Research Department, African and banking Development Bank, Tunisia service in our Post/ countries” Savings Jeffrey will share his learnings on rebuilding a brand. banks J.L Ngimbi Government Jeffrey Mzwimbi Deputy Director & regulators Mobile CEO, Royal Bank Limited, Zimbabwe State Secretariat banking for Public Sector service Enterprises, Angola providers Retail Dare will show you how you can go about banks developing an effective IT compliance Hear from Who‛s strategy. industry attending? Dare Adeyeri Chief Information Officer, Guaranty pioneers Central Trust Bank Plc, Nigeria Banking banks looking for hardware & software acquisitions providers as part Microfinance Your event contact is and lending of their agencies Brian Shabangu expansion Development +27 (0)11 463 6001 banks enquiry.za@terrapinn.com programs.2 BOOK NOW! online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903
  • www.terrapinn.com/2011/bankza book early and save Day One Tuesday, 19th of July 201108:00 Registration and welcome refreshments 14:10 Reinventing your mobile banking offering • Mobile money products - more than just a cash transfer and 08:50 Opening remarks from the Chair mobile payments service John Fraser, Presenter: Classic Business, Classic FM, South Africa • Improving the customer experience: increasing usability and improving the application interface Big picture – Re-imagining Africa’s retail • Regulation and easing mobile banking license issuing Carmen Whateley, Executive: Digital, Mobile and Payments, banking markets Nedbank, South Africa09:00 Keynote presentation: Achieving intra-African expansion: becoming Africa’s number one retail bank Engagement • Leveraging on opportunities for growth in Africa • Consolidating operations for expansion 14:30 Rebuilding a service ethic brand- creating value for your customers • Improving liquidity and competitiveness through partnerships • Building an intelligent brand strategy • Opportunities presented by domestic base expansion programs • The private bankers approach for the mass market John Gachora, Chief Executive, Absa Bank, South Africa • Positioning your brand to a segmented market09:30 Keynote panel: How to bank the un-banked? • Estimating the notional price for your brand • Realising the opportunity to bank the un-banked Jeffrey Mzwimbi, CEO, Royal Bank Limited, Zimbabwe • Generation – mobile banking business models • Banking the un-banked through remittance services 14:50 networking and afternoon refreshments Peter Schlebusch, Chief Executive: Personal & Business Banking, Standard Bank, South Africa 15:40 Case study: Putting the customer first: customer centric Edmund Jeneker, Head of Entry Level Banking, Absa Group, banking - the Kingdom Bank experience South Africa • Understanding customer needs & product optimisation Samuel Kimani, Deputy Chief Executive, Group Controls, Kenya • Consumer proposition through market research Commercial Bank, Kenya • Changing from a transactional business model to an engagement Antony Withers, Chief Executive Officer, Mauritius Commercial model - building consumer confidence Bank • Distributing branch operations - the balance between customer 10:10 Specialised banking for the un-banked - gearing up to lend needs & preferences • Growing consumer lending in Africa- moving away from Sylvester Dendere, Head of Retail Banking, Kingdom Bank, conservative lending Zimbabwe • No-frills approach to banking - what large retail banks can learn • Low income banks - should these offer full retail banks offerings? Retail turn-around Garry Marsh, Senior Advisor: Retail & Private Banking, Diamond Bank PLC, Nigeria 16:10 Keynote presentation: Increasing profits from your retail division10:40 Morning refreshments and networking • Taking advantage of the consumer banking going mobile11:10 Capitalising on African economic growth • Developing profitable cards and secured lending program • Credit and capital adequacy as retail banking drivers • Retail relationship banking - how to build a loyal cliental base • Measures leading to an increase on return on equity • Recovering soured home and asset loans • Below-trend economic growth - emerging a winner despite Ingrid Johnson, Group Managing Executive: Retail and Business challenges Banking, Nedbank, South Africa Désiré Vencatachellum, Director - Research Department, African Development Bank, Tunisia 16:40 Panel session: Remaining profitable in the face of lower banking fees • Retaining investor attractiveness in the face of transactional fees Product innovation being substantially reduced • Realising other revenue streams banks could look at to offset 11:40 Strengthening the balance sheet and managing liquidity risk lower banking fees • Using innovation to differentiate your products • Increasing deposits as a fund raising measure • Identifying technology drivers in retail banking product innovation Moderator: Binesh Mangar, Head of Cards, MCB, Maurituis • Maintaining account profitability while introducing cheaper Garry Marsh, Senior Advisor: Retail & Private Banking, Diamond products Bank PLC, Nigeria Binesh Mangar, Head of Cards, MCB, Maurituisa Jeffrey Mzwimbi, CEO, Royal Bank Limited, Zimbabwe Sylvester Dendere, Head of Retail Banking, Kingdom Bank,12:10 Remodelling product portfolios in response to new customer Zimbabwe demands • Adopting aggressive pricing to attract the low end of the market 17:10 Closing remarks from the Chair • Creating product transparency and disclosure John Fraser, Presenter: Classic Business, Classic FM, South • Growing personal and instalment loans – easing lending criteria Africa • Entering new markets and meeting needs of a different 17:30 customer base Eat, drink and network… Simon Just, Director: Consumer Issuing, Absa Card, South Africa Join us for an evening of networking, cocktails and12:40 Networking lunch snacks in the delegates lounge after the conference online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW! 3
  • book early and save Banking Outlook Africa 2011 Day Two Wednesday, 20th of July 2011 08:00 Registration and welcome refreshments • Compliance and governance: closing in on the trend to find loopholes 08:50 Opening remarks from the Chair Moderator: Godliving Maro, Business Operational Risk Manager: John Fraser, Presenter: Classic Business, Classic FM, South Technology & Operations, Standard Chartered Bank,Tanzania Africa Bamidele Oseni, Chief Risk Officer, Global Trust Bank, Uganda Kodeidja Diallo, Director of Finance and Risk management, Big picture – African expansion and African Development Bank, Tunisia opportunities Eneni Oduwole, Head: Operational Risk Management, Guaranty Trust Bank Plc, Nigeria 09:00 Keynote presentation: CBN’s rescue and reforms of Nigerian Bishwajit Mazumder, Chief Internal Auditor, State Bank of banks Mauritius • Disclosures by banks: improving regulation and supervision 12:10 Networking lunch • Strengthening bank corporate governance structures • Setting up AMCON to take over non-performing assets 13:40 Panel discussion: Preparing for Basel III implications • Opportunities for acquisition and growing market share in Nigeria • Conservative capital ratios and Basel III adoption Dr. Kingsley Moghalu, Deputy Governor (Financial System • Continual demand for capital for growth Stability), Central Bank of Nigeria • The return of global liquidity and the inaccessibility of bond markets for some regions 09:30 Case study: Gaining an edge in the mobile banking race in Moderator: Dawn Pretorius, Consultant, Adzuri Management Nigeria Consultancy, South Africa • Reaching critical mass with consumers Remi A. Odunlami, Chief Risk Officer, First Bank Nigeria, • Increasing the awareness of mobile payments in Nigeria Nigeria • Making a success of mobile money: achieving interoperability Esther Kileo, Director of Risk, C.R.D.B. Bank Plc, Tanzania Valentine Obi, CEO, eTranzact, Nigeria Fusi Morokole, Acting Director of Supervision Department, 09:50 Case study: Angola- the next big retail banking opportunity? Central Bank of Lesotho • The opportunities offered by a low loan to deposit ratio by a Andre Blaauw, Group Chief Risk Officer, UBA Group, Nigeria small inter-banking market • Training a skilled workforce for a well capitalised retail banking Regulation sector • Little dependence on international financing- opportunities for 14:20 Enabling a healthy banking environment: reviewing legislation Angolan banks to give the central bank real teeth Rosa José Silverio Correia Victor, Head: Planning & Management • Ensuring fewer banking failures - reviewing the Banking and Control, Banco de Poupança e Crédito, Angola Financial Services Act • National Payments Services Act - harmonising Zambian banking 10:10 Morning refreshments and networking processes with those of SADC 10:30 African economic growth and the opportunities for retail • Bank of Zambia Act: conforming to SADC model law banking Caleb Fundanga, Governor, Central Bank of Zambia • African growth versus retail banking opportunities 15:10 Afternoon refreshments • Understanding the competitive landscape • 360 degree view - detailed ownership of banks 15:40 Easing service and charge comparisons - the customers right • Satisfying latent demand - a simple, focused customer value access information proposition • Fee reduction for all accounts Michel Hanouch, Senior Associate, Genesis Analytics, South • Curtailing banks market power- competition vs. regulation Africa • The establishment of a banking services market regulator- who should have oversight? Microfinance lending strategies Advocate Clive Pillay, Ombudsman, Banking Services Ombudsman, South Africa 10:40 Moving into a gap left by the core banking institutions: SME 16:10 banking This is your chance to enter into in depth • Finding a fit for SME banking in the microfinance product discussions with your peers about core portfolio subjects that affect you in your day to day business. • Understanding the unique requirements of the SME sector • Key requirements for developing a profitable SME offering Roundtable 1: Expansion into other emerging markets Sebastian Masaki, General Manager, CRDB Microfinance Roundtable 2: Expansion strategies Services Company, Tanzania Roundtable 3: Managing collateral and lending risk for MFIs Risk management 17:10 Closing remarks from the Chair 11:30 Panel discussion::Improving risk management - the holistic John Fraser, Presenter: Classic Business, Classic FM, South approach Africa • Avoiding blind spots in corporate governance and lax credit administration Book before 30 April and save R5717 • Protecting your balance sheet in the face of competition Fax the registration form to +27 (0)11 463 6903 • Staying within your institution’s risk appetite4 BOOK NOW! online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903
  • www.terrapinn.com/2011/bankza book early and save Banking Technology day Thursday, 21st of July 2011 – separately bookable08:50 Opening remarks from the Chair Malcolm Macdonald, CTO, I-Net Bridge, South Africa Banking innovations Big picture – technological driven 13:50 The African evolution of mobile banking • Proliferation of mobile applications expansion • Customer segmentation - capitalising on applications • Top reading systems - servicing all customers09:00 Keynote presentation: Technological innovations driving expansion • Customer experience - customising personal transaction layouts • Technology utilisation: opportunities for growing the banks’ Shadrack Palmer, Head of Transaction Messaging, First National turnover Bank, South Africa • Mobile banking revolution: growing your market share and 14:10 Implementing an enterprise-wide decisioning management offering system • Technology as a means of reducing expenses, increasing • Holistic customer view - integrated operations and systems productivity and increasing profitability • Developing a multichannel customer experience Len De Villiers, Chief Information Officer, Absa Bank, South • Outsourced transaction processing: customer data and protection Africa • Development of flexible decision management infrastructure09:30 Keynote presentation: Standardising processes and Dr. Evans Woherem, Group Executive Director, Operations and technology - efficiencies leading to profitability IT, Unity Bank Plc, Nigeria • Achieving better operational information and stronger data on 14:30 Core banking replacement: what to consider when you have customers to do it • Adopting a common systems architecture & automating • Replacing core banking solutions settlement activities • Meeting short-term business objectives makes it impossible • Cross border systems integration • Integration kills the business case • Rolling out branchless banking Marius Bosman, Director IT Architecture, Standard Bank, South Peter Iwegbu, Group Head, IT & E-Biz, Access Bank, Nigeria Africa10:00 Keynote panel: Taking IT to the bank • Transitioning to a new platform 14:50 networking and afternoon refreshments • Rolling out contactless technology in Africa • Technology, business and banking compliance requirements 15:40 Case study: Core banking solutions for the retail bank • The software-as-a-service model - subscribing to solutions • Service oriented architecture (SOA) for the retail bank without buying them • Addressing all elements of data centre security • Developing an effective IT compliance strategy • Identifying shared services opportunities Moderator: Godliving Maro, Business Operational Risk Manager: Sibusiso Mbingo, Head IT Development & Analysis: Shared Technology & Operations, Standard Chartered Bank,Tanzania Services, FNB, South Africa Dare Adeyeri, Chief Information Officer, Guaranty Trust Bank Plc, Nigeria Fraud and security Oyesina Bode, Head Information Technology Group, Intercontinental Bank Plc, Nigeria 16:00 Mobile banking security: next level of security for transaction Sridhar Guru, Chief Information Officer, State Bank of Mauritius services10:40 Morning refreshments and networking • Incorporating device identification credential with dynamic ATM PIN generation The ATM and customer interaction • Optimising cloud-based authentication service for mobiles • Preparing for mobile virtualisation- securing your mobile platforms11:10 Panel session: The renaissance of the ATM in Africa • Achieving interoperability for mobile payments • The value of installing EMV compliant ATMs Uchenna Okwodu, Vice-President: e-Business, Bank PHB, Nigeria • The offsite ATM - managing fraud 16:20 Panel session: Safeguard your bank: IT risk assessment • Deploying associated technology through different platforms • Determining adequate safeguards for risk mitigation • Outsourcing the management of your ATM network • Evaluating latest trends in information security risk evaluation Dr Matthews Mutumbuka, Head of Technical Services, • ISO 27001 &ISO 27002 certification: adopting best practice Malswitch, Malawi management processes Blessing Sibanyoni, Senior Technologist: Group ICT, Standard • The Wikileaks debacle: preparing for possible bank data leakages Bank, South Africa Moderator: Duncan Arthur, Principal Consultant: Africa, Kaiser Peter Iwegbu, Group Head, IT & E-Biz, Access Bank, Nigeria Associates, South Africa11:50 Winning market share through social media Blessing Sibanyoni, Senior Technologist: Group ICT, Standard • Mapping out your social media strategies to influence brand Bank, South Africa loyalty Dare Adeyeri, Chief Information Officer, Guaranty Trust Bank • Ingraining social networking into the bank’s DNA Plc, Nigeria • Managing consumer conversations - beyond damage control Oyesina Bode, Head Information Technology Group, Arthur Goldstuck, Managing Director, World Wide Worx, South Intercontinental Bank Plc, Nigeria Africa 17:00 Closing remarks from the Chair12:20 Networking lunch Malcolm Macdonald, CTO, I-Net Bridge, South Africa online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW! 5
  • book early and save Banking Outlook Africa 2011 Pre & Post Conference Workshops Get the most Monday, 18th of July 2011 Friday, 22nd of July 2011 from your conference Identifying opportunities, Securing mobile payments risks & policy trends and microfinance Objectives Objectives The objective of this workshop is to help you to identify The objective of this workshop is to fully explore the value A fun, high-speed the most lucrative regions for your retail expansion and challenges of mobile payments and microfinance strategy. This workshop will showcase opportunities, You will also learn how your bank can protect itself. session for making risks & policy trends that are both unfavourable and new contacts and 08:30 Registration and refreshments favourable. It will also help you to make the most of exchanging details. markets most suitable for expansion. 09:00 Introduction to mobile payments 08:30 Registration and refreshments • What is a mobile payment and why is it important? 09:00 Opportunities • What isn’t a mobile payment? Arrange meetings • Economic outlook • Understanding the types of technology used online before you • Demography and market sizing • Operator, banks and third party models arrive. Access event • Banking penetration resources, such as • Common myths surrounding mobile payments • Technology • Mobile payments and Sci-Fi. What’s next? white papers and presentations, after 10:30 Morning refreshments 11:00 Morning refreshments you’ve left. 11:00 Risks & challenges 11:30 Securing your organisation and yourself • Operational • What data rich sources are there out there? • Credit • How does an identity get stolen? • Profitability • What role does social networking play in More than listening, 12:30 Networking lunch identity theft? interact with our • How can I protect myself and my organisation? panelists 13:30 Policy issues • Practical application on Facebook • Economic • Regulatory 12:30 Networking lunch 14:30 Regional spotlight- unearthing the ‘hot zones’ 13:30 The perfect marriage of convenience: compliance and mobile technology • Case study: West Africa This is your chance to • Case study: East Africa • Adapting to required legislation shape the conference • Practical demonstration- compliance • Case study: North Africa agenda. You select the technology utilised for training on a • Case study: Southern Africa topic and presenters. Smartphone So bring along your 15:30 Tying everything together 15:00 Afternoon refreshments ideas and get ready • Scenarios and simulation exercises to make a name for 15:30 Microfinance – taking it to the next level 17:00 End of workshop yourself. • The future of microfinance and how to find opportunities • Turning key risk challenges to strong points • How best to mitigate risk associated with MFIs • The value of microfinance in African economies We lessen this brochure’s impact on 17:00 End of workshop the environment by using environmentally friendly paper. Your workshop leaders Dawn Pretorius Your workshop leader Consultant I Adzuri Management Consultancy Obafunmilayo Agusto Dawn consults on risk, compliance and 5-day pass Managing Partner I Alliance Consulting corporate governance with many years of As the Managing Partner of Alliance experience in the financial services industry. Save R5 717 Consulting, Funmi has consulted for if you book several of the top banks, insurance companies, discount houses and other Duncan Arthur before 29 April leading firms and companies in West Principal Consultant I Africa Kaiser 2011 Africa. He was also on the banking Associates consolidation committee of the Central Duncan has extensive experience in the See back page Bank of Nigeria.(Juta). African payments and banking arenas.6 BOOK NOW! online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903
  • www.terrapinn.com/2011/bankza book early and saveBecoming a sponsor “The presentationsHeads of Retail Banking, Heads of Research step ahead and meet your prospective clients face-to- were of aand Product development and CIOs are facing face and learn directly what they are looking for and very highnumerous challenges in their sector. How can you can offer your services instantly.they make the most of the unbanked market, quality, andwhat products are the customers expecting or Use Banking Outlook Africa 2011 to: networking • Create and increase awarenessin need of, and what technology can assist in • Share your expertise in the field was fantastic”streamlining their processes and make theirbusiness more profitable? • Mingle and network with your next client Z. Shaba, • Showcase your business solution MDIf you offer solutions to any of these or other issues • Attain credibility African Bankingthat are present in this industry, you are facing the Corporation,opportunity of the year. Banking Outlook Africa 2011 Whether you are looking to own the market or Zambiais bringing together heads of retail banking, central only grab a share, we have a solution for you.banking and microfinance, and other key decisionmakers to discuss the changes and innovations inthis sector, and to get new ideas on how to run their Sponsor “Thebusiness efficiently. Call Tariro Kwaramba +27 (0)11 516 4028 | Email prospects forIf you are struggling to differentiate yourself from the tariro.kwaramba@terrapinn.co.za banking oncompetition, this is a golden opportunity to get a the African continent are tremendous” Sim Tshabalala Deputy CEO Standard Bank, ReutersSponsors and delegates enjoy plenty of networking opportunities Something to say?Our sponsor Villa of Hope Talk to us about speaker Terrapinn is making a opportunitiesAssociate Partner: donation to Villa of Hope on Call Tariro behalf of each conference speaker. The Villa of Kwaramba Hope is a social uplift and +27 (0)11 516 development initiative 4028 focused on the provision of care to children who have been orphaned or require alternative care due toabuse, neglect, abandonment and illness. Official Travel PartnerMedia partners: The venue Voted best travel company to work for Sandton in SA! Convention Centre We would like to take care of all your travel South Africa’s largest needs. Contact us and and most prestigious multi-purpose exhibition you are guaranteed and convention centre. The Sandton Convention superior service and Centre is strategically situated in Maude Street, the best rates. Book early and save up to R5717! Sandton CBD. michelle.govender@ Tel +27 11 779 0000 www.saconvention.co.za flightcentre.co.za Fax the registration form to +27 (0)11 463 6903 +27 (0)11 778 1363 online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903 BOOK NOW! 7
  • book early and save Banking Outlook Africa 2011 18 - 22 July 2011 Sandton Convention Centre, Johannesburg, South Africa How to book your ticket Please fax back to Melissa Jogannah on +27 (0) 86 714 9220 or contact her on Online +27 (0)11 516 4060 or email melissa.jogannah@terrapinn.co.za or simply register online www.terrapinn.com/2011/bankza at https://secure.terrapinn.com/V5/rCalc.aspx?E=3996&DS=1919&SalesRep=Jogannah You can use our online calculator to tailor your ticket and buy multiple tickets.The calculator automatically selects the most favourable discount Register now for you. Package Before 30 April 11 Before 10 June 11 Before 1 July 11 After 18 July 11 How many Calculate your ticket If you book and pay online you also get a further discount on each ticket. Platinum Pass (5 days) R22 570 R25 075 R26 330 R27 585 c 2 day conference + + VAT + VAT + VAT + VAT Banking Technology day + = R25 730 = R28 586 = R30 016 = R31 447 Offline 2 workshops (Save R5 717) (Save R2 861) (Save R1 431) You can use our online calculator to tailor your Gold Pass (4 days) R19 300 R21 445 R22 515 R23 590 ticket and then print a pdf of your order and fax to 2 day conference + Banking + VAT + VAT + VAT + VAT c +27 (0)11 463 6903 or complete this form and fax Technology day + 1 workshop = R22 002 = R24 447 = R25 667 = R26 893 to +27 (0)11 463 6903 or call +27 (0)11 463 6001 c Pre OR c Post (Save R4 891) (Save R2 446) (Save R1 226) and we’ll take your booking over the phone Silver Pass (3 days) R16 035 R17 815 R17 705 R19 595 2 day conference + + VAT + VAT + VAT + VAT c Group bookings Banking Technology day = R18 280 = R20 309 = R21 324 = R22 338 Why not send your team and save more. (Save R3 693) (Save R2 029) (Save R1 014) Send 3 delegates and save 10% 2 day conference R11 185 R12 425 R13 045 R13 670 c Send 6 delegates and save 15% (2 days only) + VAT + VAT + VAT + VAT To register a group either go online, = R12 751 = R14 165 = R14 871 = R15 584 call +27 (0)11 463 6001 or (Save R2 833) (Save R1 419) (Save R713) fax this form to +27 (0)11 463 6903 Banking Technology day R7 845 R8 495 R8 820 R9 145 c (1 day only) + VAT + VAT + VAT + VAT Privacy policy = R8 943 = R9 684 = R10 055 = R10 425 (Save R1 482) (Save R741) (Save R371) Terrapinn may contact you about products and services offered by Terrapinn and its group companies, which All tickets include refreshments, lunch and full conference documentation. The fee does not Total Terrapinn believes may be of interest to you, or about include hotel accommodation. Please photocopy for group bookings. relevant products and services offered by reputable third parties. Please tick the appropriate box if you do not wish to receive information from or your Your voucher code information to be disclosed to: c the Terrapinn group; c or reputable third parties. Your details Terms and conditions Delegate name .......................................................................................................................................................................................................................... Job title ............................................................................................................Organisation.................................................................................................... 1. Should you be unable to attend, a substitute delegate is welcome at no extra charge Industry.............................................................................................................VAT registration number ................................................................................. 2. Terrapinn does not provide refunds for cancellations. Address ..................................................................................................................................................................................................................................... Invoiced sums are payable in full, except in cases where Terrapinn has been able to mitigate loss Post code ..........................................................................................................Country ............................................................................................................ 3. Terrapinn will make available course documentation Tel .....................................................................................................................Fax ................................................................................................................... to a delegate who is unable to attend and who has paid Email.................................................................................................................Dietary requirements c Halaal c Kosher ........................................... 4. Terrapinn reserves the right to alter the programme Authorising manager........................................................................................Authorising manager signature ...................................................................... without notice including the substitution, alteration or cancellation of speakers and / or topics and / or the Job title ............................................................................................................Email ............................................................................................................... alteration of the dates of the event 5. Terrapinn is not responsible for any loss or damage as a result of a substitution, alternation, postponement or Payment details cancellation of an event Payment is due in 14 days. By signing and returning this form you are accepting our terms and conditions. If you reserve your ticket but pay by invoice 6. A complimentary ticket cannot be used by a person or bank transfer payment must be received in 14 days already registered for the event, no refund can be given respectively and the registered person will be held c Bank transfer c Invoice me c Credit card c Diners Club c Visa c American Express c Mastercard liable for the full payment c Crossed cheque made payable to Terrapinn Limited Duplicated mailings Card number cccc-cccc-cccc-cccc Expiry date: ____/____/______ If your details on the above mailing label are incorrect or duplicated, please fax all corrected labels to Card holders name ..........................................................................................Card holders signature .................................................................................... +27 (0)11 463 6903. These corrections will be handled as quickly as possible. Bank Transfers: Account name: Terrapinn Limited, Bank Name: Nedbank Epsom Downs, Branch code: 152205, Bank Account Number: 1522 069 100 Reference: please quote 401234 and the delegate’s name ABCDEFGHIJKLMNOPQRSTUVWXYZ If you reserve your ticket but pay by invoice or bank transfer, payment must 2929 Designed and produced by Terrapinn. be received in 14 days8 BOOK NOW! online www.terrapinn.com/2011/bankza | email enquiry.za@terrapinn.co.za | phone +27 (0)11 463 6001 | fax +27 (0)11 463 6903