WebPR For PR Professionals

WebPR for PR Professionals Melissa Attree ׀ Social Media Strategist ׀ Blogger ׀ WebPR specialist

i. Web 2.0 ii. The conversation & WebPR

i. Web 2.0

The web has given consumers a voice that simply can’t be ignored.

Any online presence should be dynamic, it must prompt conversation.

No static ‘electronic brochures’, regular updates and ‘movement’.

Utilize social media to engage and interact online.

“ User-generated content”

“ Freedom of expression”

“ Someone like me”

“ Markets are conversations”

“ Shared Intelligence”

EPIC 2015

Web 2.0 is a trend in the use of World Wide Web technology and web design that aims to facilitate creativity, information sharing, and, most notably, collaboration among users.

These concepts have led to the development and evolution of web-based communities and hosted services, such as social-networking sites , blogs , wikis and folksonomies (tagging & sharing).

“ Web 2.0”

“ The web is us/ing us”

“ Weblog”

“ The wisdom of crowds” CC wiki

“ The wisdom of crowds”

“ Social bookmarking”

“ RSS” CC rss

“ RSS”

Read using a feed reader / RSS aggregator (Google Reader)

Way of syndicating content (summary or in full)

Makes news and info accessible and manageable

Also website to website

“ RSS”

“ Content is king” Offline & Online integration Wider applications - live-blog / micro-blog etc.

Mobile

ii. The conversation & WebPR

Somewhere, someone has something to say about your brand…shouldn’t you be listening?

Listen / strategise / engage

In 2005, an American blogger by the name of Jeff Jarvis bought a machine from Dell, the giant American computer manufacturer. Jarvis paid a considerable amount of money for the four year in home service and support plan. A while later he had to have the machine seen to, but was told to return it, leaving him without a computer for 10 days. It took only a six line blog post about the poor service to generate 253 comments within a few days. Ten follow-up posts and 2800 comments later the blog sparked so much opinion that it gave birth to a colloquial term for a shocking service situation. The expression, Dell Hell, has since become a household term. “ Dell Hell”

In 1992 a bicycle enthusiast magazine published an article on the ease of lock picking, and a review of the better locks, and lock systems for bicycle security. The article pointed out the obvious design flaw of the tubular pin tumbler locking system. In 2004 videos began circulating on the Internet which showed how to open these types of locks with a ball point pen. Most of the lock manufacturers had long since opted to drop the lock mechanism for something with more integrity. However, Kryptonite, a lock manufacturer that was predominantly featured in the videos, was not on the ball and ended up facing class action lawsuits in the US and Canada for negligence. In the end not only was Kryptonite forced to sacrifice shelf space, but it's relationship with retailers and consumers nationwide was significantly compromised. “ Kryptonite locks”

Google does not forget. You are who Google says you are

I found a place, where we can boogie.