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View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
In 2005, an American blogger by the name of Jeff Jarvis bought a machine from Dell, the giant American computer manufacturer. Jarvis paid a considerable amount of money for the four year in home service and support plan. A while later he had to have the machine seen to, but was told to return it, leaving him without a computer for 10 days. It took only a six line blog post about the poor service to generate 253 comments within a few days. Ten follow-up posts and 2800 comments later the blog sparked so much opinion that it gave birth to a colloquial term for a shocking service situation. The expression, Dell Hell, has since become a household term. “ Dell Hell”
In 1992 a bicycle enthusiast magazine published an article on the ease of lock picking, and a review of the better locks, and lock systems for bicycle security. The article pointed out the obvious design flaw of the tubular pin tumbler locking system. In 2004 videos began circulating on the Internet which showed how to open these types of locks with a ball point pen. Most of the lock manufacturers had long since opted to drop the lock mechanism for something with more integrity. However, Kryptonite, a lock manufacturer that was predominantly featured in the videos, was not on the ball and ended up facing class action lawsuits in the US and Canada for negligence. In the end not only was Kryptonite forced to sacrifice shelf space, but it's relationship with retailers and consumers nationwide was significantly compromised. “ Kryptonite locks”
Google does not forget. You are who Google says you are