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How to Integrate Training, Shopping, Coaching
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How to Integrate Training, Shopping, Coaching

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In this presentation, Melinda Brody reviews the benefits of implementing video mystery shops into your training program to achieve maximum benefits. Visit www.melindabrody.com for free articles and ...

In this presentation, Melinda Brody reviews the benefits of implementing video mystery shops into your training program to achieve maximum benefits. Visit www.melindabrody.com for free articles and information about our training services including mystery shops, seminars and training products for the New Home Builder Industry.

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How to Integrate Training, Shopping, Coaching How to Integrate Training, Shopping, Coaching Presentation Transcript

  • How to Integrate Training, Shopping & Coaching To Turn Your Team Into Top Closers
  • “ In January, we had only 14 net sales. We ended February with 63 gross and 54 net sales (with the same traffic count) and the conversion rate has doubled!! I attribute this to our agents watching their video shops and getting in the game of sales! They were astounded at the buying signals they were missing…thanks Melinda…you made me a hero to my boss.” Kathie McDaniel Highland Homes
  • The firings will continue until moral picks up!
  • Using video shopping as a training tool
  • Types of Shops
    • Video
    • Audio
    • Written
    • Competition
    • Internet
    • Pre-employment
    • Phone
    • Design Center
  • Video Shopping
    • Getting “Buy In”
    • No more secret shopping
    • Announce it!
    • Are minimum standards being accomplished?
    Video Shopping
    • Self-critique
    • Watch several times
    Video Shopping
    • Delivering constructive feedback
    Video Shopping
  • Video Shopping
    • Setting goals for improvement
  • Video Shopping
    • Re-shop to measure improvement
  • It’s 10 am…your models are open, A/C is on, SR is busy greeting prospects and demonstrating the model…you should have a banner year!
  • To order product, seminars or video mystery shopping visit us at www.melindabrody.com or call 407-294-7614