Communication Basics - Unit 1

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Unit 1 - Ch 1 - BCP

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Communication Basics - Unit 1

  1. 1. Communication BasicsBusiness Communication & Presentation – Unit 1
  2. 2. What is Communication? The process of conveying to others, and receiving from them, information, ideas, feelings, and beliefs
  3. 3. Two Types of Communication • Verbal • Nonverbal
  4. 4. Communication affects your ability to . . .• Understand others• Establish relationships• Perform in most situations
  5. 5. Ways that we convey and receive informationSpeaking Verbal ConveyingWriting Verbal ConveyingReading Verbal ReceivingListening Verbal Receiving
  6. 6. The Communication Process • Sender • Message • Receiver • Feedback
  7. 7. Reasons for Sending Messages• To express an idea or need• To respond or react to messages
  8. 8. Two Types of Business Communication• External communication• Internal communication
  9. 9. Three Types of Internal Communication • Upward • Lateral • Downward
  10. 10. Barriers to Communication• Sending barriers• Receiving barriers• Language barriers• Cultural barriers
  11. 11. BibliographyMeans, T. L. (2010). Businesscommunication. Mason, OH: South WesternCengage Learning.

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