Communication Basics - Unit 1

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Unit 1 - Ch 1 - BCP

Unit 1 - Ch 1 - BCP

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  • 1. Communication BasicsBusiness Communication & Presentation – Unit 1
  • 2. What is Communication? The process of conveying to others, and receiving from them, information, ideas, feelings, and beliefs
  • 3. Two Types of Communication • Verbal • Nonverbal
  • 4. Communication affects your ability to . . .• Understand others• Establish relationships• Perform in most situations
  • 5. Ways that we convey and receive informationSpeaking Verbal ConveyingWriting Verbal ConveyingReading Verbal ReceivingListening Verbal Receiving
  • 6. The Communication Process • Sender • Message • Receiver • Feedback
  • 7. Reasons for Sending Messages• To express an idea or need• To respond or react to messages
  • 8. Two Types of Business Communication• External communication• Internal communication
  • 9. Three Types of Internal Communication • Upward • Lateral • Downward
  • 10. Barriers to Communication• Sending barriers• Receiving barriers• Language barriers• Cultural barriers
  • 11. BibliographyMeans, T. L. (2010). Businesscommunication. Mason, OH: South WesternCengage Learning.