Creating and Submitting a Loan Modification File Using Khafre User Training
Course Agenda  <ul><li>Creating a Borrower File </li></ul><ul><li>Adding Borrower & Co-Borrower Info </li></ul><ul><li>Add...
What’s In It For You? Increased Efficiency Self Reliance
Creating a New Loan Modification File <ul><li>FIRST STEP : Log In to Khafre Back Office </li></ul><ul><ul><ul><li>Access w...
Accessing Khafre Back Office Go to:  www.PaymentGone.com Click Agent Login
Logging in to Khafre Back Office YourUserName YourPassword And Click OK
Creating a New Loan Modification File <ul><li>NEXT STEP : Create a New Borrower File </li></ul><ul><ul><ul><li>Go to your ...
Creating a Borrower File Click on Pipeline Click New File
Creating a Borrower File Click the “ Homeowner   Info”  tab to begin creating the Loan Modification file John Doe 123 Any ...
Creating a Borrower File Mechanic ABC Automotive 321 Anystreet Anytown 90001 213-555-1212 213-555-1212 5 6 Click  OK  to S...
Creating a Borrower File Use this page to  document any additional income the primary  borrower has if  applicable Click  ...
Creating a Borrower File Click  OK  to Save Jane Doe [email_address] Check the  “ Same as Borrower ”  box to copy address ...
Creating a Borrower File Add Co-Borrower employment and  Income information Click  OK  to Save Then click “ Co-Borrower Mi...
Creating a Borrower File Use this page to  document any additional income the  co-borrower has if  applicable Click  OK  t...
Creating a Borrower File 2 8,10 The household tab displays annual and monthly income totals  Enter the number of dependent...
Creating a New Loan Modification File <ul><li>NEXT STEP : Add Subject Property </li></ul><ul><ul><ul><li>List properties o...
Adding Subject Property Click the “ Subject Property ” tab to continue creating the Loan Modification file
Adding Subject Property Check the  “ Same as Borrower ”  box to copy address info from primary borrower. Best Practice: Cl...
Adding Subject Property Enter the Assessor’s Parcel Number (If available) 1234567890987654321 Click  OK  to Save Then clic...
Adding Subject Property Enter the Subject Property’s Legal Description (if available) Click  OK  to Save
Adding Subject Property Click  OK  to Save and close the window If the borrower owns multiple properties click the  Add  b...
Creating a New Loan Modification File <ul><li>NEXT STEP : Add Mortgages </li></ul><ul><ul><ul><li>Enter Loan & Lender Info...
Adding Borrower Mortgages Click the “ Add Mortgage ” tab to continue creating the Loan Modification file
Adding Borrower Mortgages The navigation menu expands  to allow you to add the first  mortgage for the subject property
Adding Borrower Mortgages And opens up the  First Mortgage form window for you Best Practice: Click the pushpin to keep th...
Adding Borrower Mortgages The lender name populates on the loan form page And also populates the  lender’s addresses  thro...
Adding Borrower Mortgages Complete this form with as much information as you have If a field does not apply or the informa...
Adding Borrower Mortgages TIMING IS CRITICAL!
Adding Borrower Mortgages It is  essential  that you  accurately identify  whether a mortgage  has a Notice of Default  or...
Adding Borrower Mortgages If a  Notice of Default  or Notice of Trustee Sale has been recorded check the appropriate radio...
Adding Borrower Mortgages It is important to note that if a  Notice of Default  or a  Notice of Trustee Sale has been reco...
Adding Borrower Mortgages Check the box next to the Trustee Name Then Click OK The Trustee Info is populated  on this page...
Adding Borrower Mortgages If the subject property has more than one mortgage, click the  “ Add Mortgage ” button to continue
Adding Borrower Mortgages When the left-hand navigation menu expands click on the “ Second Mortgage ” to continue
Adding Borrower Mortgages Continue adding mortgage details as applicable
Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Debts </li></ul><ul><ul><ul><li>Record private, veh...
Adding Borrower Debts Click the “ Debts ” tab to continue creating the Loan Modification file NOTE: The  Debts  section is...
Adding Borrower Debts Best Practice: Click the pushpin to keep the window open Choose the debt type from the pull-down menu
Adding Borrower Debts Enter the debt details in the spaces provided Click  OK  to Save Then click  Add  to continue
Adding Borrower Debts A second debt tab is created Fill out the debt information for  Debt 2  in the spaces provided Click...
Adding Borrower Debts Continue adding debts by repeating the process for every debt the borrower has Click the totals tab ...
Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Assets </li></ul><ul><ul><ul><li>Enter personal & b...
Adding Borrower Assets Click the “ Assets ” tab to continue creating the Loan Modification file
Adding Borrower Assets Best Practice: Click the pushpin to keep the window open You add  Assets  in the same way that you ...
Adding Borrower Assets You add  Assets  in the same way that you add debts. Fill in the fields for the asset. Click  OK  t...
Adding Borrower Assets Continue adding asset tabs until all household assets have been recorded Click the “ Totals ” tab t...
Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Expenses </li></ul><ul><ul><ul><li>Weekly (transpor...
Adding Borrower Expenses Click the “ Expenses ” tab to continue creating the Loan Modification file
Adding Borrower Expenses Enter weekly vehicle expenses like gasoline, tolls, parking, maintenance and weekly groceries exp...
Adding Borrower Expenses Enter monthly household expenses like utilities, telephone, supplies, clothing, education, charit...
Adding Borrower Expenses Enter semi-annual expenses like automobile insurance, life insurance, property taxes, etc. Click ...
Adding Borrower Expenses Enter Annual expenses like property insurance, gym memberships, subscriptions, etc. Click  OK  to...
Creating a New Loan Modification File <ul><li>NEXT STEP : Upload Exhibits </li></ul><ul><ul><ul><li>Mortgage documents </l...
Uploading Exhibits Click the “ Exhibits List ” tab to continue creating the loan modification file
Uploading Exhibits Click on  “ Upload New Exhibit ”
Uploading Exhibits Choose the type of file you are uploading from the pull-down menu
Uploading Exhibits Click Browse… Select the document you wish to upload Click Open
Uploading Exhibits 7. Click Open Click Upload
Uploading Exhibits The Exhibit is now saved to your Exhibit List To view the file online click “ Open ” Click the “ X ” to...
Congratulations! You have finished creating a  new loan modification file!!! … but wait, there’s more…
Creating a New Loan Modification File <ul><li>FINAL STEP :  </li></ul><ul><li>Request Loan Modification  Processing </li><...
Request Loan Modification File Processing Click the “ Generate Documents ”  tab to submit the Loan Modification file for p...
Request Loan Modification File Processing Use the “ Choose Mortgage ” pull-down menu to select the mortgage that you want ...
Request Loan Modification File Processing Select “ Loan Modification ” from the pull-down menu
Request Loan Modification File Processing Select “ Request a document from another branch ” radio button
Request Loan Modification File Processing Choose “ Individual or Joint ” Loan Modification using the pull-down menu
Request Loan Modification File Processing Click “ Process ” to submit the file for review and processing
Course Review <ul><li>Creating a Borrower File </li></ul><ul><li>Adding Borrower & Co-Borrower Info </li></ul><ul><li>Addi...
Thank you! If you have any questions please call at  (562) 432-4400 Conclusion payment   gone
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User Training - Creating A New Loan Modification File Module V1

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Developed this training module for Payment Gone so they can use as a training tool even off-site when no internet connection is available. Slideshare loses many of the builds so if you would like to see this as it is intended please download the file.

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  • Hello and welcome to the training module titled: Creating and Submitting a Loan Modification File Using PaymentGone’s Khafre Back Office
  • User Training - Creating A New Loan Modification File Module V1

    1. 1. Creating and Submitting a Loan Modification File Using Khafre User Training
    2. 2. Course Agenda <ul><li>Creating a Borrower File </li></ul><ul><li>Adding Borrower & Co-Borrower Info </li></ul><ul><li>Adding Properties </li></ul><ul><li>Adding Mortgages </li></ul><ul><li>Adding Borrower Debts & Assets </li></ul><ul><li>Adding Borrower Expenses </li></ul><ul><li>Uploading Exhibits </li></ul><ul><li>Requesting Loan Modification Processing </li></ul>
    3. 3. What’s In It For You? Increased Efficiency Self Reliance
    4. 4. Creating a New Loan Modification File <ul><li>FIRST STEP : Log In to Khafre Back Office </li></ul><ul><ul><ul><li>Access www.paymentgone.com </li></ul></ul></ul><ul><ul><ul><li>Enter your user name and password </li></ul></ul></ul>
    5. 5. Accessing Khafre Back Office Go to: www.PaymentGone.com Click Agent Login
    6. 6. Logging in to Khafre Back Office YourUserName YourPassword And Click OK
    7. 7. Creating a New Loan Modification File <ul><li>NEXT STEP : Create a New Borrower File </li></ul><ul><ul><ul><li>Go to your pipeline & click new </li></ul></ul></ul><ul><ul><ul><li>Enter borrower & co-borrower Info: </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Addresses & phone numbers </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Employment & income </li></ul></ul></ul></ul></ul>
    8. 8. Creating a Borrower File Click on Pipeline Click New File
    9. 9. Creating a Borrower File Click the “ Homeowner Info” tab to begin creating the Loan Modification file John Doe 123 Any Street Anytown California 90001 USA [email_address] 213-555-1212 213-555-1212 213-555-1212 640 Evening Cell Phone Fair Best Practice: Click the pushpin to keep the window open Click OK to “ save and close” Then click OK to Save & keep working Then click the “ Employment” tab to continue Enter the primary borrower’s Name and contact info Including credit rating and score
    10. 10. Creating a Borrower File Mechanic ABC Automotive 321 Anystreet Anytown 90001 213-555-1212 213-555-1212 5 6 Click OK to Save Click Add to enter another employer for the primary borrower Or click the “ Borrower Miscellaneous Income ” tab to continue Enter the primary borrower’s employer name and contact info and record gross and net income from this employer
    11. 11. Creating a Borrower File Use this page to document any additional income the primary borrower has if applicable Click OK to Save Then click the “ Co-Borrower ” tab to continue
    12. 12. Creating a Borrower File Click OK to Save Jane Doe [email_address] Check the “ Same as Borrower ” box to copy address and phone info from primary borrower. Then add the co-borrower’s name, email address phone numbers and credit rating and score Then click the “ Co-Borrower Employment ” tab to continue
    13. 13. Creating a Borrower File Add Co-Borrower employment and Income information Click OK to Save Then click “ Co-Borrower Miscellaneous Income” tab to continue
    14. 14. Creating a Borrower File Use this page to document any additional income the co-borrower has if applicable Click OK to Save Then click the “ Household ” tab to continue
    15. 15. Creating a Borrower File 2 8,10 The household tab displays annual and monthly income totals Enter the number of dependents and their ages Click OK to Save Click the pushpin icon to allow the window to be closed Click OK to save and close the window
    16. 16. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Subject Property </li></ul><ul><ul><ul><li>List properties owned by borrower </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Addresses, APNs, Legal Descriptions </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Identify which property is subject of Loan Modification </li></ul></ul></ul>
    17. 17. Adding Subject Property Click the “ Subject Property ” tab to continue creating the Loan Modification file
    18. 18. Adding Subject Property Check the “ Same as Borrower ” box to copy address info from primary borrower. Best Practice: Click the pushpin to keep the window open Choose the type of property from the pull-down menu
    19. 19. Adding Subject Property Enter the Assessor’s Parcel Number (If available) 1234567890987654321 Click OK to Save Then click the “ Legal Description ” tab to continue
    20. 20. Adding Subject Property Enter the Subject Property’s Legal Description (if available) Click OK to Save
    21. 21. Adding Subject Property Click OK to Save and close the window If the borrower owns multiple properties click the Add button to enter that info After entering multiple properties be sure to identify which property this loan modification is in reference to by selecting the appropriate property and click the “ Make Subject Property ” button (if applicable) Click the pushpin icon to allow the window to be closed
    22. 22. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Mortgages </li></ul><ul><ul><ul><li>Enter Loan & Lender Information </li></ul></ul></ul><ul><ul><ul><li>Record NOD and/or NOTS Information (if applicable) </li></ul></ul></ul><ul><ul><ul><li>Identify Trustee (if applicable) </li></ul></ul></ul>
    23. 23. Adding Borrower Mortgages Click the “ Add Mortgage ” tab to continue creating the Loan Modification file
    24. 24. Adding Borrower Mortgages The navigation menu expands to allow you to add the first mortgage for the subject property
    25. 25. Adding Borrower Mortgages And opens up the First Mortgage form window for you Best Practice: Click the pushpin to keep the window open Click System Lenders or Branch Lenders to select the lender for this mortgage Check the box next to the lender you want to select Then click OK to close the window and return to the mortgage screen
    26. 26. Adding Borrower Mortgages The lender name populates on the loan form page And also populates the lender’s addresses throughout the rest of the lender form pages where available
    27. 27. Adding Borrower Mortgages Complete this form with as much information as you have If a field does not apply or the information is not available leave blank Click OK to Save Then click the “ NOD/NOTS ” tab to continue
    28. 28. Adding Borrower Mortgages TIMING IS CRITICAL!
    29. 29. Adding Borrower Mortgages It is essential that you accurately identify whether a mortgage has a Notice of Default or Notice of Trustee Sale on record
    30. 30. Adding Borrower Mortgages If a Notice of Default or Notice of Trustee Sale has been recorded check the appropriate radio button and complete the form Be sure to enter the Trustee Sale Number in the appropriate field
    31. 31. Adding Borrower Mortgages It is important to note that if a Notice of Default or a Notice of Trustee Sale has been recorded then there will be a Named Trustee and a Trustee Sale Number. Enter the Trustee Sale Number in the “ Sale Number ” field Click OK to Save Then click the “ Trustee ” tab to continue
    32. 32. Adding Borrower Mortgages Check the box next to the Trustee Name Then Click OK The Trustee Info is populated on this page Click OK to Save Click the pushpin to allow the page to close Click OK to save and close the window Then click the “ System Trustees” or “ Branch Trustees ” button and on the other Trustee tabs
    33. 33. Adding Borrower Mortgages If the subject property has more than one mortgage, click the “ Add Mortgage ” button to continue
    34. 34. Adding Borrower Mortgages When the left-hand navigation menu expands click on the “ Second Mortgage ” to continue
    35. 35. Adding Borrower Mortgages Continue adding mortgage details as applicable
    36. 36. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Debts </li></ul><ul><ul><ul><li>Record private, vehicle & school loans </li></ul></ul></ul><ul><ul><ul><li>List credit card accounts </li></ul></ul></ul><ul><ul><ul><li>Enter other bank/financing loans </li></ul></ul></ul>
    37. 37. Adding Borrower Debts Click the “ Debts ” tab to continue creating the Loan Modification file NOTE: The Debts section is used to record actual debts, loans, credit cards, etc. We will address recording Household Expenses such as water, gas, electric, phone, cable, etc. in a separate section.
    38. 38. Adding Borrower Debts Best Practice: Click the pushpin to keep the window open Choose the debt type from the pull-down menu
    39. 39. Adding Borrower Debts Enter the debt details in the spaces provided Click OK to Save Then click Add to continue
    40. 40. Adding Borrower Debts A second debt tab is created Fill out the debt information for Debt 2 in the spaces provided Click OK to Save Then click Add to continue
    41. 41. Adding Borrower Debts Continue adding debts by repeating the process for every debt the borrower has Click the totals tab to view the total household debt; not including mortgages Click the pushpin to allow the page to close Click OK to save and close the window
    42. 42. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Assets </li></ul><ul><ul><ul><li>Enter personal & business checking & savings balances </li></ul></ul></ul><ul><ul><ul><li>Include investment data (CDs, mutual funds, retirement accounts) </li></ul></ul></ul><ul><ul><ul><li>Record life insurance information </li></ul></ul></ul>
    43. 43. Adding Borrower Assets Click the “ Assets ” tab to continue creating the Loan Modification file
    44. 44. Adding Borrower Assets Best Practice: Click the pushpin to keep the window open You add Assets in the same way that you add debts. Fill in the fields for the asset.
    45. 45. Adding Borrower Assets You add Assets in the same way that you add debts. Fill in the fields for the asset. Click OK to Save Then click Add to continue
    46. 46. Adding Borrower Assets Continue adding asset tabs until all household assets have been recorded Click the “ Totals ” tab to view the borrower & co-borrower total assets Click the pushpin to allow the page to close Click OK to save and close the window
    47. 47. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Expenses </li></ul><ul><ul><ul><li>Weekly (transportation & groceries) </li></ul></ul></ul><ul><ul><ul><li>Monthly (entertainment, clothing, utilities, education, child care, supplies, healthcare, etc.) </li></ul></ul></ul><ul><ul><ul><li>Semi-Annual (taxes, auto insurance, tuition) </li></ul></ul></ul><ul><ul><ul><li>Annual (property insurance, memberships, subscriptions) </li></ul></ul></ul>
    48. 48. Adding Borrower Expenses Click the “ Expenses ” tab to continue creating the Loan Modification file
    49. 49. Adding Borrower Expenses Enter weekly vehicle expenses like gasoline, tolls, parking, maintenance and weekly groceries expenses NOTE : Do not use this space to enter auto loan payments. Best Practice: Click the pushpin to keep the window open Click OK to Save Then click the “ Monthly ” tab to continue
    50. 50. Adding Borrower Expenses Enter monthly household expenses like utilities, telephone, supplies, clothing, education, charitable contributions, childcare, investments, etc. Click OK to Save Then click “ Semi-Annual ” to continue
    51. 51. Adding Borrower Expenses Enter semi-annual expenses like automobile insurance, life insurance, property taxes, etc. Click OK to Save Then click “ Annual ” to continue
    52. 52. Adding Borrower Expenses Enter Annual expenses like property insurance, gym memberships, subscriptions, etc. Click OK to Save Khafre maintains a running total monthly expenses at the top of the window Click the pushpin to allow the page to close Click OK to save and close the window
    53. 53. Creating a New Loan Modification File <ul><li>NEXT STEP : Upload Exhibits </li></ul><ul><ul><ul><li>Mortgage documents </li></ul></ul></ul><ul><ul><ul><li>Payment coupons </li></ul></ul></ul><ul><ul><ul><li>Borrower & Co-Borrower pay stubs </li></ul></ul></ul><ul><ul><ul><li>Bank statements, etc. </li></ul></ul></ul>
    54. 54. Uploading Exhibits Click the “ Exhibits List ” tab to continue creating the loan modification file
    55. 55. Uploading Exhibits Click on “ Upload New Exhibit ”
    56. 56. Uploading Exhibits Choose the type of file you are uploading from the pull-down menu
    57. 57. Uploading Exhibits Click Browse… Select the document you wish to upload Click Open
    58. 58. Uploading Exhibits 7. Click Open Click Upload
    59. 59. Uploading Exhibits The Exhibit is now saved to your Exhibit List To view the file online click “ Open ” Click the “ X ” to close
    60. 60. Congratulations! You have finished creating a new loan modification file!!! … but wait, there’s more…
    61. 61. Creating a New Loan Modification File <ul><li>FINAL STEP : </li></ul><ul><li>Request Loan Modification Processing </li></ul>
    62. 62. Request Loan Modification File Processing Click the “ Generate Documents ” tab to submit the Loan Modification file for processing
    63. 63. Request Loan Modification File Processing Use the “ Choose Mortgage ” pull-down menu to select the mortgage that you want to request the loan modification processing for
    64. 64. Request Loan Modification File Processing Select “ Loan Modification ” from the pull-down menu
    65. 65. Request Loan Modification File Processing Select “ Request a document from another branch ” radio button
    66. 66. Request Loan Modification File Processing Choose “ Individual or Joint ” Loan Modification using the pull-down menu
    67. 67. Request Loan Modification File Processing Click “ Process ” to submit the file for review and processing
    68. 68. Course Review <ul><li>Creating a Borrower File </li></ul><ul><li>Adding Borrower & Co-Borrower Info </li></ul><ul><li>Adding Properties </li></ul><ul><li>Adding Mortgages </li></ul><ul><li>Adding Borrower Debts & Assets </li></ul><ul><li>Adding Borrower Expenses </li></ul><ul><li>Uploading Exhibits </li></ul><ul><li>Requesting Loan Modification Processing </li></ul>
    69. 69. Thank you! If you have any questions please call at (562) 432-4400 Conclusion payment gone

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