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User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
User Training - Creating A New Loan Modification File Module V1
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User Training - Creating A New Loan Modification File Module V1

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Developed this training module for Payment Gone so they can use as a training tool even off-site when no internet connection is available. Slideshare loses many of the builds so if you would like to …

Developed this training module for Payment Gone so they can use as a training tool even off-site when no internet connection is available. Slideshare loses many of the builds so if you would like to see this as it is intended please download the file.

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  • Hello and welcome to the training module titled: Creating and Submitting a Loan Modification File Using PaymentGone’s Khafre Back Office
  • Transcript

    • 1. Creating and Submitting a Loan Modification File Using Khafre User Training
    • 2. Course Agenda <ul><li>Creating a Borrower File </li></ul><ul><li>Adding Borrower & Co-Borrower Info </li></ul><ul><li>Adding Properties </li></ul><ul><li>Adding Mortgages </li></ul><ul><li>Adding Borrower Debts & Assets </li></ul><ul><li>Adding Borrower Expenses </li></ul><ul><li>Uploading Exhibits </li></ul><ul><li>Requesting Loan Modification Processing </li></ul>
    • 3. What’s In It For You? Increased Efficiency Self Reliance
    • 4. Creating a New Loan Modification File <ul><li>FIRST STEP : Log In to Khafre Back Office </li></ul><ul><ul><ul><li>Access www.paymentgone.com </li></ul></ul></ul><ul><ul><ul><li>Enter your user name and password </li></ul></ul></ul>
    • 5. Accessing Khafre Back Office Go to: www.PaymentGone.com Click Agent Login
    • 6. Logging in to Khafre Back Office YourUserName YourPassword And Click OK
    • 7. Creating a New Loan Modification File <ul><li>NEXT STEP : Create a New Borrower File </li></ul><ul><ul><ul><li>Go to your pipeline & click new </li></ul></ul></ul><ul><ul><ul><li>Enter borrower & co-borrower Info: </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Addresses & phone numbers </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Employment & income </li></ul></ul></ul></ul></ul>
    • 8. Creating a Borrower File Click on Pipeline Click New File
    • 9. Creating a Borrower File Click the “ Homeowner Info” tab to begin creating the Loan Modification file John Doe 123 Any Street Anytown California 90001 USA [email_address] 213-555-1212 213-555-1212 213-555-1212 640 Evening Cell Phone Fair Best Practice: Click the pushpin to keep the window open Click OK to “ save and close” Then click OK to Save & keep working Then click the “ Employment” tab to continue Enter the primary borrower’s Name and contact info Including credit rating and score
    • 10. Creating a Borrower File Mechanic ABC Automotive 321 Anystreet Anytown 90001 213-555-1212 213-555-1212 5 6 Click OK to Save Click Add to enter another employer for the primary borrower Or click the “ Borrower Miscellaneous Income ” tab to continue Enter the primary borrower’s employer name and contact info and record gross and net income from this employer
    • 11. Creating a Borrower File Use this page to document any additional income the primary borrower has if applicable Click OK to Save Then click the “ Co-Borrower ” tab to continue
    • 12. Creating a Borrower File Click OK to Save Jane Doe [email_address] Check the “ Same as Borrower ” box to copy address and phone info from primary borrower. Then add the co-borrower’s name, email address phone numbers and credit rating and score Then click the “ Co-Borrower Employment ” tab to continue
    • 13. Creating a Borrower File Add Co-Borrower employment and Income information Click OK to Save Then click “ Co-Borrower Miscellaneous Income” tab to continue
    • 14. Creating a Borrower File Use this page to document any additional income the co-borrower has if applicable Click OK to Save Then click the “ Household ” tab to continue
    • 15. Creating a Borrower File 2 8,10 The household tab displays annual and monthly income totals Enter the number of dependents and their ages Click OK to Save Click the pushpin icon to allow the window to be closed Click OK to save and close the window
    • 16. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Subject Property </li></ul><ul><ul><ul><li>List properties owned by borrower </li></ul></ul></ul><ul><ul><ul><ul><ul><li>Addresses, APNs, Legal Descriptions </li></ul></ul></ul></ul></ul><ul><ul><ul><li>Identify which property is subject of Loan Modification </li></ul></ul></ul>
    • 17. Adding Subject Property Click the “ Subject Property ” tab to continue creating the Loan Modification file
    • 18. Adding Subject Property Check the “ Same as Borrower ” box to copy address info from primary borrower. Best Practice: Click the pushpin to keep the window open Choose the type of property from the pull-down menu
    • 19. Adding Subject Property Enter the Assessor’s Parcel Number (If available) 1234567890987654321 Click OK to Save Then click the “ Legal Description ” tab to continue
    • 20. Adding Subject Property Enter the Subject Property’s Legal Description (if available) Click OK to Save
    • 21. Adding Subject Property Click OK to Save and close the window If the borrower owns multiple properties click the Add button to enter that info After entering multiple properties be sure to identify which property this loan modification is in reference to by selecting the appropriate property and click the “ Make Subject Property ” button (if applicable) Click the pushpin icon to allow the window to be closed
    • 22. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Mortgages </li></ul><ul><ul><ul><li>Enter Loan & Lender Information </li></ul></ul></ul><ul><ul><ul><li>Record NOD and/or NOTS Information (if applicable) </li></ul></ul></ul><ul><ul><ul><li>Identify Trustee (if applicable) </li></ul></ul></ul>
    • 23. Adding Borrower Mortgages Click the “ Add Mortgage ” tab to continue creating the Loan Modification file
    • 24. Adding Borrower Mortgages The navigation menu expands to allow you to add the first mortgage for the subject property
    • 25. Adding Borrower Mortgages And opens up the First Mortgage form window for you Best Practice: Click the pushpin to keep the window open Click System Lenders or Branch Lenders to select the lender for this mortgage Check the box next to the lender you want to select Then click OK to close the window and return to the mortgage screen
    • 26. Adding Borrower Mortgages The lender name populates on the loan form page And also populates the lender’s addresses throughout the rest of the lender form pages where available
    • 27. Adding Borrower Mortgages Complete this form with as much information as you have If a field does not apply or the information is not available leave blank Click OK to Save Then click the “ NOD/NOTS ” tab to continue
    • 28. Adding Borrower Mortgages TIMING IS CRITICAL!
    • 29. Adding Borrower Mortgages It is essential that you accurately identify whether a mortgage has a Notice of Default or Notice of Trustee Sale on record
    • 30. Adding Borrower Mortgages If a Notice of Default or Notice of Trustee Sale has been recorded check the appropriate radio button and complete the form Be sure to enter the Trustee Sale Number in the appropriate field
    • 31. Adding Borrower Mortgages It is important to note that if a Notice of Default or a Notice of Trustee Sale has been recorded then there will be a Named Trustee and a Trustee Sale Number. Enter the Trustee Sale Number in the “ Sale Number ” field Click OK to Save Then click the “ Trustee ” tab to continue
    • 32. Adding Borrower Mortgages Check the box next to the Trustee Name Then Click OK The Trustee Info is populated on this page Click OK to Save Click the pushpin to allow the page to close Click OK to save and close the window Then click the “ System Trustees” or “ Branch Trustees ” button and on the other Trustee tabs
    • 33. Adding Borrower Mortgages If the subject property has more than one mortgage, click the “ Add Mortgage ” button to continue
    • 34. Adding Borrower Mortgages When the left-hand navigation menu expands click on the “ Second Mortgage ” to continue
    • 35. Adding Borrower Mortgages Continue adding mortgage details as applicable
    • 36. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Debts </li></ul><ul><ul><ul><li>Record private, vehicle & school loans </li></ul></ul></ul><ul><ul><ul><li>List credit card accounts </li></ul></ul></ul><ul><ul><ul><li>Enter other bank/financing loans </li></ul></ul></ul>
    • 37. Adding Borrower Debts Click the “ Debts ” tab to continue creating the Loan Modification file NOTE: The Debts section is used to record actual debts, loans, credit cards, etc. We will address recording Household Expenses such as water, gas, electric, phone, cable, etc. in a separate section.
    • 38. Adding Borrower Debts Best Practice: Click the pushpin to keep the window open Choose the debt type from the pull-down menu
    • 39. Adding Borrower Debts Enter the debt details in the spaces provided Click OK to Save Then click Add to continue
    • 40. Adding Borrower Debts A second debt tab is created Fill out the debt information for Debt 2 in the spaces provided Click OK to Save Then click Add to continue
    • 41. Adding Borrower Debts Continue adding debts by repeating the process for every debt the borrower has Click the totals tab to view the total household debt; not including mortgages Click the pushpin to allow the page to close Click OK to save and close the window
    • 42. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Assets </li></ul><ul><ul><ul><li>Enter personal & business checking & savings balances </li></ul></ul></ul><ul><ul><ul><li>Include investment data (CDs, mutual funds, retirement accounts) </li></ul></ul></ul><ul><ul><ul><li>Record life insurance information </li></ul></ul></ul>
    • 43. Adding Borrower Assets Click the “ Assets ” tab to continue creating the Loan Modification file
    • 44. Adding Borrower Assets Best Practice: Click the pushpin to keep the window open You add Assets in the same way that you add debts. Fill in the fields for the asset.
    • 45. Adding Borrower Assets You add Assets in the same way that you add debts. Fill in the fields for the asset. Click OK to Save Then click Add to continue
    • 46. Adding Borrower Assets Continue adding asset tabs until all household assets have been recorded Click the “ Totals ” tab to view the borrower & co-borrower total assets Click the pushpin to allow the page to close Click OK to save and close the window
    • 47. Creating a New Loan Modification File <ul><li>NEXT STEP : Add Borrower Expenses </li></ul><ul><ul><ul><li>Weekly (transportation & groceries) </li></ul></ul></ul><ul><ul><ul><li>Monthly (entertainment, clothing, utilities, education, child care, supplies, healthcare, etc.) </li></ul></ul></ul><ul><ul><ul><li>Semi-Annual (taxes, auto insurance, tuition) </li></ul></ul></ul><ul><ul><ul><li>Annual (property insurance, memberships, subscriptions) </li></ul></ul></ul>
    • 48. Adding Borrower Expenses Click the “ Expenses ” tab to continue creating the Loan Modification file
    • 49. Adding Borrower Expenses Enter weekly vehicle expenses like gasoline, tolls, parking, maintenance and weekly groceries expenses NOTE : Do not use this space to enter auto loan payments. Best Practice: Click the pushpin to keep the window open Click OK to Save Then click the “ Monthly ” tab to continue
    • 50. Adding Borrower Expenses Enter monthly household expenses like utilities, telephone, supplies, clothing, education, charitable contributions, childcare, investments, etc. Click OK to Save Then click “ Semi-Annual ” to continue
    • 51. Adding Borrower Expenses Enter semi-annual expenses like automobile insurance, life insurance, property taxes, etc. Click OK to Save Then click “ Annual ” to continue
    • 52. Adding Borrower Expenses Enter Annual expenses like property insurance, gym memberships, subscriptions, etc. Click OK to Save Khafre maintains a running total monthly expenses at the top of the window Click the pushpin to allow the page to close Click OK to save and close the window
    • 53. Creating a New Loan Modification File <ul><li>NEXT STEP : Upload Exhibits </li></ul><ul><ul><ul><li>Mortgage documents </li></ul></ul></ul><ul><ul><ul><li>Payment coupons </li></ul></ul></ul><ul><ul><ul><li>Borrower & Co-Borrower pay stubs </li></ul></ul></ul><ul><ul><ul><li>Bank statements, etc. </li></ul></ul></ul>
    • 54. Uploading Exhibits Click the “ Exhibits List ” tab to continue creating the loan modification file
    • 55. Uploading Exhibits Click on “ Upload New Exhibit ”
    • 56. Uploading Exhibits Choose the type of file you are uploading from the pull-down menu
    • 57. Uploading Exhibits Click Browse… Select the document you wish to upload Click Open
    • 58. Uploading Exhibits 7. Click Open Click Upload
    • 59. Uploading Exhibits The Exhibit is now saved to your Exhibit List To view the file online click “ Open ” Click the “ X ” to close
    • 60. Congratulations! You have finished creating a new loan modification file!!! … but wait, there’s more…
    • 61. Creating a New Loan Modification File <ul><li>FINAL STEP : </li></ul><ul><li>Request Loan Modification Processing </li></ul>
    • 62. Request Loan Modification File Processing Click the “ Generate Documents ” tab to submit the Loan Modification file for processing
    • 63. Request Loan Modification File Processing Use the “ Choose Mortgage ” pull-down menu to select the mortgage that you want to request the loan modification processing for
    • 64. Request Loan Modification File Processing Select “ Loan Modification ” from the pull-down menu
    • 65. Request Loan Modification File Processing Select “ Request a document from another branch ” radio button
    • 66. Request Loan Modification File Processing Choose “ Individual or Joint ” Loan Modification using the pull-down menu
    • 67. Request Loan Modification File Processing Click “ Process ” to submit the file for review and processing
    • 68. Course Review <ul><li>Creating a Borrower File </li></ul><ul><li>Adding Borrower & Co-Borrower Info </li></ul><ul><li>Adding Properties </li></ul><ul><li>Adding Mortgages </li></ul><ul><li>Adding Borrower Debts & Assets </li></ul><ul><li>Adding Borrower Expenses </li></ul><ul><li>Uploading Exhibits </li></ul><ul><li>Requesting Loan Modification Processing </li></ul>
    • 69. Thank you! If you have any questions please call at (562) 432-4400 Conclusion payment gone

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