System center 2012 service manager

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System center 2012 service manager

  1. 1. IT • • • • •Help DeskService Desk •Service Desk •
  2. 2. System Center Service Manager   Service Manager  
  3. 3. •help desk •integrated IT •CMDB *System CenterData Warehouse • Configuration Management Database •System Center
  4. 4. SCSM
  5. 5. Activity Management Change Management Incident Management Problem Management
  6. 6. Service Desk Service Manager System Center Service DeskWorkflow System Center   
  7. 7. Service Manager • •
  8. 8. •IT Announcements •Top Knowledgebase Articles •Create requestticketing •My recent requests •Request Software •Reset password
  9. 9. Active Directory (AD ) - System Center Configuration Manager ( SCCM ) - System Center Operation Manager ( SCOM ) - Configuration Item (CI) System Center Orchestrator ( SCO ) - System Center Virtual Machine Manager ( SCVMM ) -
  10. 10. SCSM
  11. 11. •WANLANManagement ServerDatabase ServerLatency - Service Manager management server: Dual quad-core 2.66-GHz CPU 8 GB of RAM for up to 20,000 users, 16 GB of RAM for up to 50,000 users 10 GB of available disk space - Service Manager database server: Dual quad-core 2.66-GHz CPU 8 GB of RAM for 20,000 users, 32 GB of RAM for 50,000 users 80 GB of available disk space - Service Manager Portal servers: Dual quad-core 2.66-GHz CPU 8 GB of RAM for up to 20,000 users, 16 GB of RAM for up to 50,000 users 10 GB of available disk space

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