Management skills for everyone


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  • Take responsibility for both your successes and your failures. Be able to say I did that! Either way. Watch your negative self talk. Having a negative attitude about yourself can bring about negativity overall. Instead of always pointing out the bad things in your life, turn around and point out the good. I will give more examples on positive and negative self talk on the next slide. Just as you don’t want to spread your negativity, don’t let others negativity get to you. You know those type of people, instead of good cheer they spread their bad and negative attitude. Don’t let it get to you! Commit to building your self-esteem every day. Do a RAK~ Random Act of Kindness everyday and you will see how doing good things for others will make you feel better about yourself instantly. Be optimistic…is the glass half full or half empty? Ask yourself that question. Be positive and you will see how things will look much better. Again we will talk about positive and negative self talk next.
  • Do you find yourself saying more of the negatives than of the positive? See how you can turn around an make something negative into something positive.
  • Be specific…not vague….Say you want to loose 10 pounds. 10 pounds is a specific number. Is it measurable? Will I know if I have achieved the loss of 10 lbs? Yes! Is is achievable? Ask yourself this question before you go on, because if you don’t think it is then you should not set a goal that will be unattainable. That is not smart. Be prepared to review and revise your goal often. Maybe December is not a good date, maybe you want to move it up or down. Be flexible and prepared for change! Time Specific. Have you set a date for your goal? You want to loose 10 lbs by December. That is time specific.
  • Often is not what you say, but how you say it. There is a difference in “can I help you? And ‘can I help you?” What do you get from my body language? Do I seem agreeable or pleasant? Sometimes we have to learn how to soften what we say with these simple steps” Smile- when you smile whether it be in person or on the phone the person at the other end knows that you are smiling. Try practicing smiling and talking…see the difference? Have open posture. Your body language tells a person much more than words can say. If you are standing with your arms crossed, it shows the other person that you are not open to his/her ideas. Find common ground. Introduce yourself to someone you don’t know in this room briefly, I’m almost positive, you will have at least one thing in common with the other person. Try to understand the others point of view. Put yourself in the shoes of the other person, whether it be a student, your child, a co-worker. Try to see where they are coming from. Eye contact. This one is a tricky one…for example I had a friend who’s dad was American and who’s mom was Hispanic. Well when she would be scolded by the dad he would yell “ you look at me when I'm talking to you” and the mother would say “don’t you look at me when I'm talking to you.” Very confusing right? It is costume in the American culture to make eye contact, it makes the other person know that you are paying attention, and we all know you don’t have to be rich to pay attention…. Nod. This also helps the other person understand if you are getting the message and it lets them know that you are also paying attention.
  • Commo is a 2 way street. Commo does not end when the person has finished delivering the message. The recipient has to absorb the information and process it. Use face to face commo. It is hard to get from a letter or an email what the intent or the tone of the person who wrote it. It is always best to talk to people to minimize the error margin in the conversation. Is your message clear? Most discontent is derived from failing to be specific. Truly listen to others. Are you there in spirit and mind? Or just in spirit? Again commo is not just a one person job. The listener is an active participant in the commo process. Showing that you are listening show respect for others. Feeling respected will lead to feeling more like part of the team and they will tend to be more dedicated and productive. Practice open door policy. Let others know that you are there for them and that your office door is open at all times if they need you. Conduct one on one meetings with everyone. Be able to find out how your performance is stacking up to the competition? Build Credibility– Mean what you say and say what you mean. Under promise and over deliver
  • Trying to do too many things at once. Set priorities for each day, if necessary each hour. Get the most important things done first. To delegate…Convince yourself that its not necessary to do it all yourself. You can still be certain things are being done even when you delegate. You can’t say yes to everything without getting in over your head. Decide what you must do and want to do—and say no to everything else. Have others screen your calls. Use your voicemail or forward your phone when you do not want to be disturbed.. Schedule a telephone hour to return calls. Get those unpleasant chores done first—if they’re important. Devide large tasks into smaller ones. Reward yourself when you accomplish something.
  • Have clear objectives and deadlines Ask who can help me and what resources can I utilize? Schedule checkpoints and deadlines.
  • Sherman Tanks– Don’t coward Use statements such as-- I guess I disagree with you, but tell me more about your idea. Snipers– Use statements such as– I thought I heard a dig in what you said, what do you mean? Exploders– This seems to be really important to you– i want to hear everything, but this is not the way. Complainers– Hear their complaint 3 times, then redirect and ask what are they going to do about it. Gossipers– Stop them, don’t listen. Take them to the person and let them solve it.
  • Understand their motivations– what makes them tick…money, recognition, acceptance, challenge Create a sense of purpose– Why are we here? What is the purpose of this team, what are our goals and how are we going to accomplish them? Expect the best– When you expect nothing but the best, you will get it. Establish high standards– Set forth a standard that you want the team to live up to and follow it. Challenge them– to be productive, to come up with fresh ideas, people are always up to a challenge. Praise generously-- People love to hear how well they have done. Be specific, do it immediately, and in do it in public.
  • Management skills for everyone

    1. 1. Management Skills For Everyone
    2. 2. You will learn: <ul><li>Personal Management Skills </li></ul><ul><li>Effective Management Skills </li></ul><ul><li>Effective Communication Skills </li></ul><ul><li>Managing Office Politics </li></ul><ul><li>Career Management Skills </li></ul>
    3. 3. Personal Management Skills <ul><li>Steps for great self-esteem: </li></ul><ul><li>Take responsibility </li></ul><ul><li>Watch your negative self talk </li></ul><ul><li>Don’t allow others negativity to affect you </li></ul><ul><li>Commit to building your self-esteem daily </li></ul><ul><li>Have an optimistic attitude </li></ul><ul><li>Management: to be in command or to have under control. </li></ul>
    4. 4. Examples of Self Talk <ul><li>Negative Self Talk: </li></ul><ul><li>I’m so stupid sometimes! </li></ul><ul><li>I look awful today! </li></ul><ul><li>I just keep getting fatter and fatter! </li></ul><ul><li>I’m always broke! </li></ul><ul><li>Why do these things always happen to me? </li></ul><ul><li>Positive Self Talk: </li></ul><ul><li>I am capable! </li></ul><ul><li>I have many wonderful qualities! </li></ul><ul><li>I love myself just the way I am! </li></ul><ul><li>I believe in my ability to succeed! </li></ul><ul><li>I deserve the respect of others! </li></ul>
    5. 5. Setting Goals is SMART! <ul><li>“ Goal” In Goal-Setting: </li></ul><ul><li>S pecific </li></ul><ul><li>M easurable </li></ul><ul><li>A chievable </li></ul><ul><li>R eviewed/revised often </li></ul><ul><li>T ime specific </li></ul>
    6. 6. Mastering Communication Skills It’s not what you say, but how you say it. <ul><li>S mile </li></ul><ul><li>O pen posture </li></ul><ul><li>F ind common ground </li></ul><ul><li>T ry to understand other’s points of view </li></ul><ul><li>E ye contact </li></ul><ul><li>N odding </li></ul>
    7. 7. Communicating Better At Work <ul><li>Communication is a 2 way street </li></ul><ul><li>Use face to face communication </li></ul><ul><li>Is your message clear? </li></ul><ul><li>Listen to others </li></ul><ul><li>Practice open door policies </li></ul><ul><li>Conduct one-on-one meetings </li></ul><ul><li>Build credibility with one another </li></ul><ul><li>Understand that communication does not end when you finish delivering your message </li></ul>
    8. 8. Assertive Behavior Skills <ul><li>Learning to say “NO”: </li></ul><ul><li>Acknowledge the request </li></ul><ul><li>Decline </li></ul><ul><li>State reason </li></ul><ul><li>Offer alternative solutions </li></ul><ul><li>5 Major time wasters: </li></ul><ul><li>Spreading yourself too thin </li></ul><ul><li>Being Afraid </li></ul><ul><li>Not wanting to say no </li></ul><ul><li>Being tied to the phone </li></ul><ul><li>Procrastinating </li></ul>
    9. 9. Maximizing my time A list of 10 to Win! <ul><li>Master a to do list </li></ul><ul><li>Get a day timer or palm pilot </li></ul><ul><li>Have 1 minute meetings </li></ul><ul><li>Weekly or monthly project schedule </li></ul><ul><li>Quiet hour </li></ul><ul><li>Make appointments for interruptions </li></ul><ul><li>Plan your day around your energy levels </li></ul><ul><li>Keep copies of documents on hand </li></ul><ul><li>Handle your anger effectively </li></ul><ul><li>Take breaks or vacations </li></ul>
    10. 10. Project Management <ul><li>Staying on top: </li></ul><ul><li>Consolidate tasks </li></ul><ul><li>Delegate </li></ul><ul><li>Don’t work on projects during peak interruption periods </li></ul><ul><li>Warm up and cool down tasks </li></ul><ul><li>Communicate effectively with supporting staff </li></ul>
    11. 11. Team/Office Politics <ul><li>P ower, know who has it </li></ul><ul><li>O pportunity to align yourself </li></ul><ul><li>L earn to keep on top of things </li></ul><ul><li>I dentify with a mentor </li></ul><ul><li>T rack your success skills </li></ul><ul><li>I nvolve yourself in other activities </li></ul><ul><li>C ommunicate effectively and know how to handle conflict </li></ul><ul><li>S eparate yourself as a star </li></ul>
    12. 12. Working Through Conflict <ul><li>5 Methods For Dealing with Conflict: </li></ul><ul><li>Avoidance= Lose-Lose </li></ul><ul><li>Competition= Win-Lose </li></ul><ul><li>Accommodation= Lose-Win </li></ul><ul><li>Compromise=Win-Lose/Lose-Win </li></ul><ul><li>Collaboration- Win-Win </li></ul>Myth: It is dysfunctional, avoid it & it will go away, produces win/loose situations Truth: It is inevitable, can be managed, can build relationships, can be a motivator for change
    13. 13. Dealing With Difficult People <ul><li>Sherman Tanks- directors gone bad, they like to bully/threaten </li></ul><ul><li>Snipers- Passives, socializers, take shots at you </li></ul><ul><li>Exploders- Socializers, blow up then are embarrassed </li></ul><ul><li>Complainers- any type! Complain over and over </li></ul><ul><li>Gossipers- any type! Like to spread rumors </li></ul>
    14. 14. Ways To Handle Difficult People <ul><li>Tolerate it without resentment </li></ul><ul><li>Tolerate with resentment </li></ul><ul><li>Leave the situation </li></ul><ul><li>Protest…. </li></ul><ul><li>+ = + If they are nice be nice </li></ul><ul><li>- = + Give jerks the </li></ul><ul><li>benefit of the doubt </li></ul>
    15. 15. How To Motivate Them <ul><li>Understand their motivations </li></ul><ul><li>Create a sense of purpose </li></ul><ul><li>Expect the best </li></ul><ul><li>Establish high standards </li></ul><ul><li>Challenge them </li></ul><ul><li>Praise generously </li></ul>
    16. 16. Career Killers <ul><li>Lack of direction or goals </li></ul><ul><li>Refusing to be a team player </li></ul><ul><li>Behaving passively or aggressively </li></ul><ul><li>Negative work habits </li></ul><ul><li>Attitude of indifference </li></ul><ul><li>Expecting others to look out for you </li></ul>
    17. 17. Ending On A Positive Note <ul><li>The power of a smile: </li></ul><ul><li>Sets a positive tone </li></ul><ul><li>Gives you an air of confidence </li></ul><ul><li>Energizes you </li></ul><ul><li>Reduces tension </li></ul><ul><li>Improves tonality </li></ul><ul><li>Makes you look younger </li></ul><ul><li>Helps you build the reputation as an achiever </li></ul>
    18. 18. THANKS