Bullying and workplace violence power point whistleblower week 2008Presentation Transcript
Bullying and Workplace Violence Janet Parker, D.V.M.
Bureau of Justice Statistics 2001• 1.7 million workers are injured each year during workplace assaults• Violent workplace incidents account for 18% of all violent crime in the United States• Each year 807 workplace homicides
5 million U.S. hospital workers• Hospital workers - High Risk•• 2,637 nonfatal assaults on hospital workers occurred in 1999-a rate of 8.3 assaults per 10,000 workers. Bureau of Labor Statistics (BLS)
Effects of Violence• Range in intensity and include the following: – Minor physical injuries – Serious physical injuries – Temporary and permanent physical disability – Psychological trauma – Death
Risk Factors• Volatile people - the influence of drugs or alcohol• History of violence or certain psychotic diagnoses• Working when understaffed-especially during meal times and visiting hours
Hospital Risk Factors• Long waits for service• Overcrowded, uncomfortable waiting rooms• Working alone• Inadequate security• Lack of staff training and policies for preventing and managing crises with potentially volatile patients• Drug and alcohol abuse
Watch for signals• Verbally expressed anger and frustration• Body language such as threatening gestures• Signs of drug or alcohol use• Presence of a weapon• Evaluate each situation for potential violence when you enter a room or begin to relate to a patient or visitor.
Help Diffuse Anger• Present a calm, caring attitude.• Dont match the threats. Dont give orders.• Acknowledge the persons feelings (for example, "I know you are frustrated").• Avoid any behavior that may be interpreted as aggressive (for example, moving rapidly, getting too close, touching, or speaking loudly).
Typology of violence• I: Criminal intent 85% of all homicides• II: Customer/client• III: Worker-on-worker - Worker-on-worker fatalities account for approximately 7% of all workplace homicides.• IV: Personal relationship - 5% of all workplace homicides
Barriers to Prevention• Denial, Lack of Teamwork• Lack of incentives or disincentives• Lack of Worker Empowerment• Lack of Awareness & Policy• Lack of Information/Lack of Reporting• Lack of Communication/Training• Lack of Resources
How can people be so cruel?• Across the land, away from the spotlight, a different kind of suffering goes on unnoticed - in homes, workplaces, schools, and universities. I am talking about intentional cruelty against other human beings, such as physical and emotional abuse, bullying, oppression and exploitation...
Workplace Bullying• Bullying is: – Persistent , unwelcome – Intrusive behavior of one or more individuals whose actions prevent others from fulfilling their duties – Hierarchical and can be traced to the top or near the top – Denial is the most common strategy employed by toxic managements
Purpose of Bullying• To hide the inadequacy of the bully• Has nothing to do with "management" or the achievement of tasks• Projection of Bully’s inadequacies onto others to distract and divert attention away from himself/herself
Tip of Iceberg• Misappropriation of budgets• Harassment• Discrimination• Breaches of rules, regulations, professional codes of conduct and health and safety practices
Common Denominator• The common denominator of harassment, discrimination, stalking and abuse• A harasser or discriminator focuses on race or gender or disability• Bullies focus on competence and popularity
Emotionally Immature• Seethe with Resentment and Anger• Jealousy and Envy• Pick on employees who are good at their job and popular with people• Crave attention and become resentful when others get more attention for their competence and achievements
Profile of a Bully• Compulsive lying• Dr. Jekyll and Hyde nature• High verbal facility• Charming• Capacity to deceive• Arrested level of emotional development• Compulsive need to control
Typical Outcomes for Target• Target is at least average, probably above average in job performance and yet……• Forced resignation• Unfair dismissal• Early or ill- health retirement whilst the bully is promoted
Tim Field’s Study in UK• 12-50% of the workforce experience bullying• 20% of cases from the education sector, 12% are from healthcare• 10% are from social services• 6% from the voluntary / charity / not-for- profit sector.
Direct Costs• US $7-17 billion – even $44 billion• However 20% of employers still do not regard stress as a health and safety issue, instead preferring to see it as malingering.
Indirect Costs• Higher-than average staff turnover• Increased Absenteeism• Increased costs of staff cover• Increased administration costs• Loss of production and reduced productivity
Spreads like Cancer• Subtle in nature, bullying• Difficult to recognize• Excessive workloads• Lack of support• Climate of fear• High levels of insecurity
Psychological Trauma• Bullying is a form of psychological and emotional rape because of its intrusive and violational nature• Prolonged Bullying can cause Complex Post Traumatic Stress Syndrome
For Additional Information• The Workplace Bullying Institute, WBI Founded by Dr. Ruth Namie and Dr. Gary Namie• Bully on Line – Tim Fields