Social Media for Cause Marketers - CMF 2009 Workshop

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    Social Media for Cause Marketers - CMF 2009 Workshop - Presentation Transcript

    1. A little about me
    2. It is wonderful to create. Akira Kurosawa
    3. A little about you
    4. What can you expect today?
    5. Framework
    6. Exploration
    7. Application
    8. Letʼs get started
    9. The Interconnected AGE
    10. 1 billion
    11. 1.5billion
    12. 3.3billion
    13. Easy-to-use tools
    14. Are you prepared for this reality?
    15. The SOCIAL MEDIA Primer
    16. Technology is only as good as the people it connects
    17. Static content >> Dynamic flow
    18. Push out >> Pull in
    19. Destination >> Presence
    20. Five Main Tools Blogs YouTube Flickr Facebook Twitter
    21. Four Key Tactics - be real - stand out - involve - interact
    22. Blogs http://beth.typepad.com/ beths_blog/
    23. create conversations
    24. Flickr
    25. share images
    26. 33 million users 3 billion images
    27. YouTube
    28. share videos
    29. 1 billion videos viewed per day
    30. Facebook
    31. stay socially connected
    32. 200 million registered users
    33. 3 billion minutes spent per day
    34. Fan Pages
    35. Fan Pages (cont.)
    36. Events
    37. Causes
    38. Twitter
    39. real-time sharing
    40. 7 million daily visitors
    41. 3 million 35-49 years old
    42. Four Key Tactics - be real - stand out - involve - interact
    43. Bring these to your online presence
    44. Questions?
    45. CAUSE MARKETING Revisited
    46. How are you bringing a voice?
    47. How are you empowering others?
    48. Philanthropy Here’s an oversized check for that problem
    49. Gotta break down the barriers and silos
    50. Best Practices be real be passionate be realistic be creative be connected
    51. Be Real > showcase the cause > opportunism never goes unpunished > transparency and accountability
    52. Be Passionate > really care about the cause > long-term commitment > endure the criticism & skeptics
    53. Be Realistic > not about “going viral” > not everyone cares > but someone does > and they know others
    54. Be Creative > stay away from “got milk?” > use the power of story > how can you stand out?
    55. Be Connected > use social media to expand > make it easy for me to share > seek out ideas and leadership
    56. Best Practices be real be passionate be realistic be creative be connected
    57. activity results
    58. define success
    59. awareness connections influence transactions engagement
    60. ask the right questions
    61. primary objectives?
    62. secondary objectives?
    63. leading indicators?
    64. match the metrics
    65. views/visits comments submittals retweets members
    66. learn listen adapt
    67. no one has the corner on the market of good ideas
    68. Questions?
    69. CASE STUDIES LESSONS LEARNED
    70. Quaker Oats
    71. 1. Download Quaker mascot 2. Print it out 3. Take photo with Quaker mascot 4. Become Quaker Facebook Fan 5. Upload photo 6. Copy link 7. Comment on a blog with link 20 minutes
    72. Kraft http://www.sharealittlecomfort.com
    73. 5/19 5/27
    74. P&G Tide http://www.Tide.com/LoadsofHope
    75. Pedigree http://www.pedigree.com/ 03Adoption/default.aspx
    76. Pledge to End Hunger http://www.pledgetoendhunger.com
    77. opportunity: SXSWi ʼ09
    78. primary objective: raise awareness
    79. secondary objective: raise funds
    80. key leaders: 2 co-chairs with 50+ champions
    81. compelling story: 1 of 6 kids hungry 1 click feeds 140 kids
    82. strategy: > main hub > sm outposts > easy call-to-action
    83. easy to share: > widget > avatar > badges > Twitter acct & hashtag > Facebook cause
    84. generating traffic: > HungerPledge champs > email sends > press releases
    85. Act I: Launch
    86. Email Sends: > Kimball - 13k > Kompolt - 27k > MediaSauce - 4k > Share Our Strength - 30k > Second Helpings - 3k > Capital Area Food Bank - 3k
    87. First 48 hours: > 4,617 visits > 1,116 pledges > $2,781 donated
    88. First Week: > 8,635 visits > 2,176 pledges > $4,619 donated
    89. #' !\" #!!\" $!!!\" $#!!\" %!!!\" %#!!\" &!!!\" ( )* +' \" ( )* ,' \" ( )* $$ \" '( ) $& *\" '( )* $# \" '( )* $+ \" '- .* $, \" '( ) %$ *\" '( )* %& \" '( )* %# \" '( )* \" /01)2\"345415\" /01)2\"6278975\"
    90. Act II: SXSWi ʼ09
    91. 12for12k.org: $13k+ on 3/12
    92. Highlights: > Offline-to-Online > High-value convos > Podium mentions > Low-tech promos
    93. Second Week: > 7,628 visits > 2,030 pledges > $17,370 donated
    94. #' ( !\" #!!\" $!!!\" $#!!\" %!!!\" %#!!\" &!!!\" )* +' \" ( )* ,' \" ( )* $$ \" '( )* $& \" '( )* $# \" '( )* $+ \" '( )* $, \" '( ) %$ *\" '( ) %& *\" '( )* %# \" '( )* \" -./)0\"1232/3\" -./)0\"4056753\"
    95. Act III: Charity Smackdown
    96. Third Week: > 1,649 visits > 493 pledges > $1,520 donated
    97. #' ( !\" #!!\" $!!!\" $#!!\" %!!!\" %#!!\" &!!!\" )* +' \" ( )* ,' \" ( )* $$ \" '( )* $& \" '( )* $# \" '( )* $+ \" '( )* $, \" '( ) %$ *\" '( ) %& *\" '( )* %# \" '( )* \" -./)0\"1232/3\" -./)0\"4056753\"
    98. So did we win?
    99. Three Weeks: > 4,699 pledges > 17,912 visits > $23,509 donated
    100. #!!!!\" '&!!!\" '%!!!\" '$!!!\" '#!!!\" ,-.-/.\" '!!!!\" 01)23).\" &!!!\" 4\"5-6)7\" %!!!\" $!!!\" #!!!\" !\" ())*\"'\" ())*\"#\" ())*\"+\"
    101. !!!\" #$%\" )*+,\"-.,/0,1\" &'($\" 23.456,,7\"-.,/0,1\" 89:7,\"-.,/0,1\"
    102. !\"#\"$#% &#!!\" &!!!\" %#!!\" %!!!\" $#!!\" ,-.-/.\" $!!!\" #!!\" !\" $\" %'\" '(\" (!\" )&\" $&)\" $+#\" %!+\" %&$\" %((\" &*)\" '$#\" '&+\" '*$\" $$*\" $*%\" %#'\" &!!\" &%&\" &'*\" &)%\" '+'\" Top 10 Sources 2% of total 57% of traffic
    103. Top 10 Sources HungerPledge Champions - 1750* Kimball Enewsletter - 1699 Brogan Twitter - 1207* Mashable Twitter - 976 SXSW Twitterstream - 716 MediaSauce Staff - 651 Twitter Direct - 590 11Moms of Wal-Mart - 543 HungerPledge Twitter - 499 MediaSauce Enewsletter - 414 [Direct - 3106]
    104. Lessons Learned: > Non-Flash mobile version > Respect the email > Better Use of Facebook > Only So Many New Goals
    105. The Story: > Michele Helsel > Email and Phone > 24, 157, 344 > Missouri in 2nd Place
    106. Questions?
    107. YOUR TURN BRING IT ALL TOGETHER
    108. LET’S STAY CONNECTED > @scottyhendo > scott.henderson@mediasauce.com > 317.218.0488 > blog.mediasauce.com

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