8 Key Factors in a Successful Risk Management Program Implementation

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This presentation offers actionable advice for anyone implementing a safety risk management program. The 8 key factors of a successful safety risk management program are discussed and presented. Given as part of the Medgate webinar "Key Factors of Successful Safety Risk Management Programs"

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  • Thanks Mike. Thanks everyone for joining us today. My presentation will discuss the 8 key factors of a successful risk management program, with the objective being to give you some tools to take away and help you improve and/or build your risk programs. But before I get into that, allow me to introduce myself and talk a bit about the benefits of risk programs in general.
  • From my perspective, there are 8 key factors that you must consider when implementing and running any safety risk program. These factors are listed here and we’ll look at each one in detail as we go through the presentation and ask some questions about your current risk management processes.
  • Explain and sell isn’t just reduced injuries = more money. If you can reduce risk, you can reduce your bad PR and bolster your image
  • Whether the initiative is corporate or site driven – involve the larger organization. In general safety teams should involve operations management especially direct line supervisors to ensure that what is developed is practical and reasonable – an often overlooked factor
  • You are implementing a risk management program with a larger goal in mind….keep that larger goal in mind as you make decisions
  • Learn about pitfalls, benchmark similar industries, learn about what they think went well, what they would do differently. When they implemented, what were some of the problems. Lessons Learned. Don’t assume your organization is so unique that you can’t benefit from talking to others!
  • Display example: company A has completed 125 risk assessments and identified 35 high risk areas. Company B has completed 250 risk assessments and has identified 10 high risk areas. Which of these two companies has higher risk in their facilities? Which company is in the better situation? Let’s look at the factors: company A has defined their work. They know they have 125 jobs so they know what the risk is, even if it’s higher. Company B – a percentage of their jobs are much less risky but how many do they have? UNDERSTANDING risk, not just performing assessments.
  • Display example: company A has completed 125 risk assessments and identified 35 high risk areas. Company B has completed 250 risk assessments and has identified 10 high risk areas. Which of these two companies has higher risk in their facilities? Which company is in the better situation? Let’s look at the factors: company A has defined their work. They know they have 125 jobs so they know what the risk is, even if it’s higher. Company B – a percentage of their jobs are much less risky but how many do they have? UNDERSTANDING risk, not just performing assessments.
  • Point 2: make sure to allow yourself enough time, don’t marginalize this task either initially or ongoing. Make sure you build in methods to keep your definition of jobs accurate.Point 5: often times things that are hard to categorize can have a fair amount of risk involved, such as maintenance due to their dynamic nature or lack of standardization.
  • Shannon will go deeper into best practices for the risk assessment but here are some tips for your tool.[can we include a screenshot of the medgate risk assessment tool as an example? We can then also make reference to this is the tool that we’ve built, but it’s just an example of what you can do]
  • So, that wraps up the 8 key factors of a successful risk management program implementation. Once again, those factors are [read slide]
  • 8 Key Factors in a Successful Risk Management Program Implementation

    1. 1. THE 8 KEY FACTORS OF A SUCCESSFUL RISK MANAGEMENT PROGRAM IMPLEMENTATION © 2013 Medgate Inc.
    2. 2. © 2013 Medgate Inc. Presentation given by John Easton of Medgate as part of a live webinar on 6/6/13: Key Factors of Successful Safety Risk Management Programs View webinar (on-demand)
    3. 3. JOHN EASTON – WHO AM I? • CRSP, MHSc, Occupational & Environmental Health • >15 years’ OH&S experience • Led the development & implementation an ISO-based health and safety system at Toyota • Director of Product Management for Medgate Collaborate with SME colleagues & customers to align safety software with best practices © 2013 Medgate Inc.
    4. 4. THE 8 KEY FACTORS OF A SUCCESSFUL RISK MANAGEMENT PROGRAM IMPLEMENTATION 1. Get leadership commitment 2. Build a team (for development) 3. Ask and answer the question WHY 4. Don’t reinvent the wheel 5. Define the work, then explore the risk 6. Trial the assessment tool 7. Risk Metrics 8. It’s not just about the (imperfect) risk assessment © 2013 Medgate Inc.
    5. 5. Explain / Sell Plan Engage provide the business case / connect the dots risk = injuries = bad PR = $$ get the risk initiative on the list of company objectives once sold, keep stakeholders regularly updated on progress and roadblocks – get their feedback on the plan and its adjustments FACTOR 1 GET LEADERSHIP COMMITMENT © 2013 Medgate Inc.
    6. 6. BUILD A TEAM (FOR DEVELOPMENT) FACTOR 2 • Avoid “just another corporate pet project” comments • If the team is solely made up of corporate safety members, it will not be owned by the ‘users’ • Project requires cross functional, cross regional input • Involve operational management to ensure theory meets practicality © 2013 Medgate Inc.
    7. 7. BUILD A TEAM (FOR DEVELOPMENT) FACTOR 2 Site Safety Team Corporate Safety Team Operations Management + direct line supervisors © 2013 Medgate Inc.
    8. 8. • BEFORE you involve others, put yourself in their position and ask why from their POV • Who? Team responsible for the risk program development Stakeholders within the larger organization Employees who will need to participate • Answers should speak to the common goal • Hint: answer should be something like ‘reduce incident rates,’ ‘improve safety metrics’ etc. FACTOR 3 ASK AND ANSWER THE QUESTION WHY © 2013 Medgate Inc.
    9. 9. DON’T REINVENT THE WHEEL FACTOR 4 Ways to Benchmark: • Make use of your network • Conduct interviews / site visits at companies whose programs you admire • Ask for lessons learned Benchmark other organizations who have implemented a risk management program © 2013 Medgate Inc.
    10. 10. • Before you set up your risk management program: Understand and categorize the work at your organization Risk is a function of work in the workplace DEFINE THE WORK, THEN EXPLORE THE RISK FACTOR 5 © 2013 Medgate Inc.
    11. 11. DEFINE THE WORK, THEN EXPLORE THE RISK FACTOR 5 Company A Company B 100 risk assessments 5 high risk areas 100 risk assessments 15 high risk areas Unknown risk! ???? Jobs identified 100 Jobs identified © 2013 Medgate Inc.
    12. 12. 1. Defining the work is a very common omission 2. Don’t jump right into risk assessments without first defining the work / understanding boundaries of each assessment 3. Divide work into manageable and logical chunks that can be easily assessed 4. Pay special attention to jobs or processes that are hard to categorize, like maintenance work 5. The definition of ‘jobs’ or ‘processes’ is ever-changing 6. Regularly review and keep up-to-date the list of ‘jobs’ that require assessments DEFINE THE WORK, THEN EXPLORE THE RISK FACTOR 5 Key points © 2013 Medgate Inc.
    13. 13. 1. Test 2. Analyze 3. Make improvements Risk Assessors Workers being assessed Assessment Tool • Don’t expect perfection TRIAL THE ASSESSMENT TOOL FACTOR 6 © 2013 Medgate Inc.
    14. 14. • There is no perfect tool • Different approaches work better for different environments • Consider the risk assessor’s knowledge level • Weigh simplicity benefits vs. precision benefits • If too complex, won’t be understood and embraced by the organization culturally • Guidance documents to ensure consistency TRIAL THE ASSESSMENT TOOL FACTOR 6 Tips for developing your tool © 2013 Medgate Inc.
    15. 15. • Move from ‘lagging’ to ‘leading’ indicators Risk Scores • Severity x Frequency x Probability =Uncontrolled Risk Score • Uncontrolled Risk x Control Factor (reduction) =Controlled Risk Score RISK METRICS FACTOR 7 © 2013 Medgate Inc.
    16. 16. Safety Risk Scores: Example Job 24 80 18 60 18 12 80 18 30 9 0 10 20 30 40 50 60 70 80 90 1 2 3 4 5 Hazard RiskScore Uncontrolled Risk Score Controlled Risk Score laceration hazard from sharp parts reduced risk with kevlar gloves crush hazard from robot contact reduced risk lockout / procedure high fall hazard from exposed edge no reduction, no controls, risk remains RISK METRICS QUANTIFYING RISK, CONTROLS FACTOR 7 © 2013 Medgate Inc.
    17. 17. Managing Risk Vs. Risk Elimination • 2 potential metrics: ‘Controlled Risk’ reduction Adding, improving, replicating effective controls ‘Uncontrolled Risk’ reduction Ultimate Goal: Risk Rank Down (eg, eliminate the work at heights, eliminate the risk) RISK METRICS FACTOR 7 © 2013 Medgate Inc.
    18. 18. PDCA: TSMS audits of risk reduction activity compared to risk reduction targets RISK METRICS FACTOR 7 Severe injury or penalty Permanent restrictions Lost time Modified duty Medical Treatment Minor medical treatment Physical therapy First Aid Early Symptom Investigation © 2013 Medgate Inc.
    19. 19. ‘End of the Day’ lessons: • Risk tools vary: some are simple, some are complex – find the one that works for you • No risk assessment tool is perfect • The tool is just a tool that helps you achieve your ‘big picture’ objectives IT’S NOT JUST ABOUT THE (IMPERFECT) RISK ASSESSMENT FACTOR 8 © 2013 Medgate Inc.
    20. 20. THE 8 KEY FACTORS OF A SUCCESSFUL RISK MANAGEMENT PROGRAM IMPLEMENTATION 1. Get leadership commitment 2. Build a team (for development) 3. Ask and answer the question WHY 4. Don’t reinvent the wheel 5. Define the work, then explore the risk 6. Trial the assessment tool 7. Risk Metrics 8. It’s not just about the (imperfect) risk assessment © 2013 Medgate Inc.
    21. 21. ADDITIONAL RESOURCES On-demand webinar: Key Factors of Successful Safety Risk Management Programs © 2013 Medgate Inc. Whitepaper: 8 Key Factors in a Successful Risk Management Implementation
    22. 22. ADDITIONAL RESOURCES © 2013 Medgate Inc. Medgate Risk Management Software (part of our Safety Software Suite)
    23. 23. ENTERPRISE EHS SOFTWARE SOLUTIONS © 2013 Medgate Inc.

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