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Communication Strategies for a Healthy Workplace
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Communication Strategies for a Healthy Workplace

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  • Sourced from: http://www.andysowards.com/
  • Sourced from:www.wordle.net
  • Transcript

    • 1. COMMUNICATION STRATEGIESFOR A HEALTHY WORKPLACET R I S T A N M C C A L L U M &M E A G H A N O ‟ B R I E N ;C A R E E RS E R V I C E S , U N I V E R S I T YO F C A L G A R Y1
    • 2. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 2
    • 3. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 3
    • 4. JUST A FEW ASSESSMENT TOOLS…C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 4
    • 5. COMMUNICATION STYLES IN THE WORKPLACEImage sourced from: www.andysowards.com
    • 6. DIRECT & FIRMDirectAuthoritativeCompetitiveDoes not like to spend timecommunicatingAchieve immediate resultsC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 61• Don‟t take bluntnesspersonal• Team work• Skip small talk• Confidence
    • 7. OPTIMISTIC & ENERGETICEnthusiasticImpulsiveOptimisticTalkativeThrives on social recognitionand approvalCollaborationC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 72• Show them that youvalue a relationship withthem• Encourage their ideas• Address conflict directly• Share that disagreementdoesn‟t mean a failedrelationship
    • 8. COLLABORATIVE & CARINGPatientCognizant of others emotionsGood listenerTeam workDifficulty in coming to adecisionPrefers stable conversationsAvoids changeAgreeableC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 83• Express sincerity andappreciation for their input• Collaborate• Encourage them to speakup and share their opinions• Approach conflict calmlythough direct
    • 9. LOGISTICAL AND ANALYTICTechnicalValues accuracy & logicPrefers stable conversationValues quality and not quantityReservedWorks best aloneC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 94• Ensure any conflict isbacked up by fact• Allow them opportunity tostate their thoughts• Ensure timelines are setwhen discussing projectsor identifying when asolution is to be determined• Avoid any questions toopersonal
    • 10. TONE & NON-VERBAL CUESVideo sourced from: Ameriqu(YouTube)
    • 11. COMMUNICATIONTOOLBOX Understanding that communicating is aconstant act of growth Understanding that we are always studentsCommunicate with others in the fashion in whichthey wish to be treated and communicated with Being an active listener! Ask questions! Accepting different communication stylesC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 11
    • 12. FIERCECONVERSATIONS.C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 12
    • 13. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 13Image sourced from:www.wordle.net
    • 14. C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 14Image sourced from:www.wordle.net
    • 15. Beating aroundthe bushPlaying the blamegameAssumptionMisconsumptionC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 15123
    • 16. TransparencyImmediacy overconvenienceBe clear and conciseThink before you speakC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 161BEATING AROUND THE BUSH
    • 17. PLAYING THE BLAME GAMEProactive mentalityTalk it outAsk questionsChange the way you reactAddress the issue„US‟ instead of „YOU‟ „WE‟ instead of „I‟C O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 172
    • 18. ASSUMPTION MISCONSUMPTIONAsk questions & avoid assumptionsBest practices are operational frameworksTransparencyBeing solution focused ratherthan problem focusedC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 183
    • 19. Increase yourunderstanding of thesituation before reactingC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 19Take a deep breath and…1Maintain dignity andrespect of partiesinvolved2Develop and maintain anawareness of yourreactions, feelings andimpact on the conflict3Be prepared to take thefirst and subsequentsteps toward resolution.4WHEN ALL ELSE FAILS…
    • 20. RETENTION &COMMUNICATIONVideo sourced from: AirTran Airways Advertisement(YouTube)
    • 21. Quality of Relationshipwith Manager/SupervisorAbility to balance workand home lifeAmount of meaningfulwork/feeling of making adifferenceLevel of cooperation withco-workersLevel of trust in theworkplaceC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 21WHY DO PEOPLE LEAVE ORGANIZATIONS?1Survey conducted by University ofCalgary125432013 University of Calgary EngagementSurvey – Increased Belief/Confidencein:Leadership: +15% since 2011Authority and Empowerment: 71%favourableDirection: +8% since 2011“I have the opportunity to dochallenging and interesting work.”70%“I feel proud to work at theUniversity”: 76%“I feel proud to work in my unit”:72%
    • 22. UNSUSTAINABLE WORKPLACE TRAITS Blurred roles Lack of respect Lack of accountability Pushing personalagendas Lack of directionC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 22 Incorporate teaminto changes Start with heart Team Covenant Being team focused Manage withmovement
    • 23.  Be proactive Leader to instill clearcommunication Develop a “Team Covenant” Set a personal thank youquota Ask quality questions Learn how people like to berecognized Know how to work withdifferent communication stylesC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 23COMMUNICATION TOOLBOX
    • 24. THANKS – QUESTIONS?M E A G H A N O ‟ B R I E N T R I S T A N M C C A L L U MC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 24Connect with meon Linkedin!Connect with me onLinkedin!
    • 25. REFERENCESDifficult Conversations By Douglas Stone, Bruce Patton & Sheila HeenEveryone Communications Few Connect By John C. MaxwellImproving Communication at Work-University of Calgary Business SeminarFierce Conversations By Susan ScottCreative Conflict Resolution: Making the Most of Differences-University of Calgary Business SeminarInterview with Colleen Bangs-Director, Career Services at the University of CalgaryInterview with Kathryn Keresztesi-Human Resources Partner at the University of CalgaryInterview with Martina Payette-Life & Career Coach at The Trentham FoundationFailure to Communicate: How Conversations go Wrong and what you can do to right them by Holly WeeksAesop‟s Fable: A Table of Teamwork by Lauren Fleischhauer3 Tips to Lead Effective Meetings by Christine Krenek5 Reasons Why Your Team May Be Failing by Lauren FleischhauerC O M M U N I C A T I O N S T R A T E G I E S F O R A H E A L T H YW O R K P L A C E 25

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