Mankato Clinic Case Study

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Mankato Clinic improves staff productivity and better medical practice management solutions medical practice management …

Mankato Clinic improves staff productivity and better medical practice management solutions medical practice management http://www.mckesson.com/en_us/McKesson.com/For%2BHealthcare%2BProviders/Physician%2BPractices/For%2BHospitals/Horizon%2BPractice%2BPlus.html

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  • 1. Case Study At a Glance Mankato Clinic Organization Improves Staff Productivity and Reimbursements Mankato Clinic Mankato Clinic is a multispecialty, “Mankato Clinic has a staff of 70 Mankato, Minn. independent group practice based in our business office, and when – Multispecialty clinic in Mankato, Minn. The practice our practice management system with 120 physicians, includes an urgent care clinic, isn’t available, everything stops,” physician assistants, a burgeoning imaging center explains Bob Norman, Mankato nurse practitioners and 120 providers delivering care Clinic’s director of information and nurses at eight locations across an technology. “We couldn’t afford – Eight locations spanning 80-mile radius. For more than any system downtime as we an 80-mile radius 30 years, Mankato Clinic has used brought up our new facilities.” Horizon Practice PlusTM, a practice – 47,000 claims transactions management system from Answers per month McKesson, for critical support — When Mankato Clinic selected from scheduling appointments Horizon Practice Plus more than Solution Spotlight and registering patients to posting 30 years ago, the organization had – Horizon Practice PlusTM charges and collecting payments. only one clinic and 27 providers. As a result, revenue management To fuel growth, the organization for this expansive enterprise leveraged the long-term value Critical Issues has been relatively seamless. of Horizon Practice Plus. As the – Accommodate growth practice has evolved over the years, Today, Mankato Clinic processes so has McKesson’s solution. – Manage reimbursements 47,000 claim transactions per month, which far surpasses “Payor regulations change so Results financial industry benchmarks. rapidly, but Horizon Practice Plus Additionally, denial rates are gives us the capability to keep up,” – Managed new practice needs below 7%, accounts receivable with existing financial system explains Debra Addis, Mankato (A/R) days are at 50, and insurance Clinic’s director of revenue – Attained a denial rate A/R more than 90 days is a management. “Just a year ago, below 7% mere 3%. billing with an NPI (national – Realized A/R days of 50 provider identifier) was an Challenges enormous and painful undertaking – Attained a 3% rate on insurance A/R greater When management at Mankato nationwide; however, we felt very than 90 days Clinic decided to expand patient little impact because McKesson’s services to include a convenience system was right on top of the care clinic and an imaging center, changes and took away our fear.” they recognized that the growth would put added pressure on NPI, in fact, is the heart of Horizon managing the revenue cycle Practice Plus and its ability to ensure process. To ensure success, the that accurate patient data and existing practice management business management are available system needed to be in place for across locations. All Mankato Clinic the new services from day one.
  • 2. Case Study “We’ve been able to mold facilities can share patient The answers were already in place registration data, demographics, when Mankato Clinic’s new Horizon Practice Plus and insurance information and physician convenience care clinic was ready all of its robust functionality demographics. This common data to go live in October 2007. storage reduces data redundancy Because of the integrated practice to fit our practice style, and data maintenance while management system, the practice increasing data accuracy and didn’t have to worry about save time and improve ensuring a longitudinal patient system downtime to build patient reimbursements.” record across care settings. demographics or billing codes. Likewise, when Mankato Clinic’s The system’s workflow management new imaging center went live in tools simplify insurance processing September 2008 on Horizon Medical Bob Norman and maximize cash flow by ImagingTM, a picture archiving and Director of Information managing third-party payor communication system (PACS) from payments through online worklists McKesson, Horizon Practice Plus Technology instead of paper reports. Integrated was there to provide integrated electronic connectivity to scheduling, registration and Mankato Clinic McKesson’s claims clearinghouse reimbursement. also means faster reimbursements for the health system. Worklists Results assist with follow-up for claims Horizon Practice Plus has enhanced as well as credit and collection, the financial productivity at and flexible online reporting tools Mankato Clinic. The practice are only a keystroke away. processes 47,000 claims transactions per month and far surpasses In addition to increased efficiency, industry benchmarks. Denial rates rapid and reliable support from are below 7%, A/R days are at 50, McKesson has made Horizon and insurance A/R more than 90 Practice Plus a tool that staff always days is at 3%. has on hand at Mankato Clinic. “Every practice wants to be able to “We use McKesson as our customize the system to please benchmark for what we expect for physicians,” Norman reports. customer service and support,” “We’ve been able to mold Horizon relays Norman. “If we have an issue, Practice Plus and all of its robust we get an answer the same day.” functionality to fit our practice style, save staff time and improve reimbursements.” McKesson Provider Technologies Copyright © 2008 McKesson Corporation and/or one of its subsidiaries. All rights reserved. Horizon Medical 5995 Windward Parkway Imaging and Horizon Practice Plus are trademarks of McKesson Information Solutions LLC. All other product Alpharetta, GA 30005 or company names mentioned may be trademarks, service marks or registered trademarks of their respective companies. PRT372-11/08 http://www.mckesson.com 1.800.981.8601