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Customer Journey Analytics and Big Data

by on Apr 19, 2013

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Companies that want to turn excellent customer experience into growth need to master Customer Journeys. Customer Journeys (the set of interactions a customer has with a brand to complete a task) and ...

Companies that want to turn excellent customer experience into growth need to master Customer Journeys. Customer Journeys (the set of interactions a customer has with a brand to complete a task) and less moments of truth are what matter for a customer. Companies that master not only see an improvement in customer experience, loyalty, and operational productivity; they also see above-market growth.

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  • LadislavUrban Ladislav Urban, Big Data Specialist, Data Scientist and CEO at Syoncloud I like your Big Data presentation.
    I would like to share with you document about application of Big Data and Data Science in retail banking. http://www.slideshare.net/LadislavUrban/syoncloud-big-data-for-retail-banking-syoncloud
    5 months ago
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Customer Journey Analytics and Big Data Customer Journey Analytics and Big Data Presentation Transcript