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Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
Interpersonal Communication
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Interpersonal Communication


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  • 1. Interpersonal Communication
    PBP Chp 5
    Page 71 to 83
  • 2. IPC
    23. The componential definition has come to be associated with inter-personal communication. Harold Lasswell presented five components of IPC: who says – what – in what channel – to whom – with what effect. Four of these components are linear in function, whereas the fifth component tends to make the process circular. Hence, Harold’s componential definition is preferred over other definitions.
  • 3. 24
    Compliance & Performance (knowledge, ability, skills and other competencies)
    Messages & their channeling
    Noise (physical, psychological, semantic)
    Self-feedback and feedback from others
  • 4. 25
    Context is the environment in which communication takes place and can distinctly affect our communication. Two distinct examples could be communication at a birthday party and communication at a condolence reference.
    Physical dimension: spatial context, a mosque, a club, a library
    Social/psychological dimension: status and relationship, teacher:student, boss: subordinate, captain: team member, old: young
    Temporal dimension: fitness of communication, ask for a donation, crack a joke, serious talk
  • 5. Field of experience: common experience for effective communication. Empathize.
    Effects: Communication influences people. Determine the impact it creates.
    Ethics: are our ideas and understanding about what is right and what is wrong. Should be integral to all acts of communication.
  • 6. 26
    Developmental definition helps distinguish personal/interpersonal communication from impersonal communication.
    Psychological data base response: when the intended audience is general and large, the communication is impersonal. However, when uniqueness of individuals is involved, it turns more into interpersonal communication.
    Explanatory knowledge based interactions: knowing reasons in details, late by 10 minutes, why also
    Interaction under the personality laid down rules: social norms and rules make communication impersonal. Individual norms and relationship make communication interpersonal.
  • 7. 27
    Relational definition: when two or more people interact, they relate to one another in different capacities. Put simply, while communicating people are connected with one another, for example, boss-subordinate relation, father-son relation, lawyer-client relation, customer-shopkeeper relation, teacher-student relation.
  • 8. 28
    Understanding of ourselves – what people say about us, other people’s perception about us
    Understanding the external world – sender-receiver, attitudes, values, beliefs, formal education
    Meaningful relations – need to socialize
    Changing attitude & behavior – interpersonal contact can help change attitude
  • 9. Helping others – counseling, mourning, sharing good moments, helping friends & colleagues
    Playing and entertaining – work life balance, parties, get together, games, net talk
  • 10. 29
    Components interdependent
    Participants act and react as wholes
  • 11. 30
    Six Transactional Axioms
    Paul Watzlawick
    Janet HelmitBeavin
    Don. D. Jackson
  • 12. Inevitability of Communication
    Deliberate, purposeful and consciously motivated
    A trait of human beings, cannot not communicate
    Example of employees at workplace
    Exerting influence
    Non-verbal communication
  • 13. Irreversibility of communication
    An irreversible process
    Example of an orange
    Efforts may be made to reduce the effect, but cannot be undone
    Interpersonal communication needs to be meticulous
    Tact and caution required
  • 14. Contents and relationship dimension of communication
    Matter used in communication
    Communication indicative of relationship
    Example “You do not know how to write a report”
    Norm of relationship
    Example “Leave it, I will re-do the report myself”
    Balance in content and relationship needed
    Example “You need to re-do the report”
    Please come prepared.
    Why are you late today?
    What is your salary?
    I have forgotten your name.
  • 15. Communication involving a process of adjustment
    Games, I want a delicacy served, we will compile the report during the two day-retreat, venture-capital, equity, debt, secured loan, while at Rome, doing things your way
    Differences in age, education, experience, psychology and culture of the communicators
    Sharing of common experiences and less common experiences
    IPC between different levels of communicators, thus adjustment required
    Understanding other person’s signals
    Adjustment required between source and receiver
  • 16. Defining relationship by punctuation
    Communication a circular process
    Stimulus and response – at times difficult to distinguish
    Unique filter, see and interpret things differently, punctuation is also likely to be different “punctuation of order of events”
    Example “John, the boy who entered the office, is my cousin”
    “The boy John, who entered the office, is my cousin”
    “The boy who entered the office is my cousin, John”
    What happened in your college? I will tell you when I come home. Are you O.K? Yes, perfectly. (Strike/called by Principal to improve performance)
    Example “I park car on the road because my neighbor does that”, “I park car on the road since it is a dead end and no one is disturbed”
    Important in analyzing communication
  • 17. Conversation over the phone
    Manager: The minister has agreed to inaugurate our plant early next year.
    Manager: He was busy and said he would like to meet you early next month.
    CEO: So what date did he give?
    Manager: Of inauguration or meeting.
    CEO: Meeting
    Manager: His staff will confirm in a day or two.
  • 18. Symmetrical or complementary view of communication
    Equality of relationship “symmetrical view of interaction”
    Minimizing differences by mirroring
    Not mirroring anger or negativity
    Complementing one another (strong and weak, superior and inferior, active and passive)