Interpersonal Communication


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Interpersonal Communication

  1. 1. Interpersonal Communication<br />PBP Chp 5<br />Page 71 to 83<br />
  2. 2. IPC<br />23. The componential definition has come to be associated with inter-personal communication. Harold Lasswell presented five components of IPC: who says – what – in what channel – to whom – with what effect. Four of these components are linear in function, whereas the fifth component tends to make the process circular. Hence, Harold’s componential definition is preferred over other definitions.<br />
  3. 3. 24<br />Source-receiver<br />Encoding-decoding<br />Compliance & Performance (knowledge, ability, skills and other competencies)<br />Messages & their channeling<br />Noise (physical, psychological, semantic)<br />Self-feedback and feedback from others<br />
  4. 4. 25<br />Context is the environment in which communication takes place and can distinctly affect our communication. Two distinct examples could be communication at a birthday party and communication at a condolence reference.<br />Physical dimension: spatial context, a mosque, a club, a library<br />Social/psychological dimension: status and relationship, teacher:student, boss: subordinate, captain: team member, old: young<br />Temporal dimension: fitness of communication, ask for a donation, crack a joke, serious talk <br />
  5. 5. Field of experience: common experience for effective communication. Empathize.<br />Effects: Communication influences people. Determine the impact it creates.<br />Ethics: are our ideas and understanding about what is right and what is wrong. Should be integral to all acts of communication.<br />
  6. 6. 26<br />Developmental definition helps distinguish personal/interpersonal communication from impersonal communication.<br />Psychological data base response: when the intended audience is general and large, the communication is impersonal. However, when uniqueness of individuals is involved, it turns more into interpersonal communication.<br />Explanatory knowledge based interactions: knowing reasons in details, late by 10 minutes, why also<br />Interaction under the personality laid down rules: social norms and rules make communication impersonal. Individual norms and relationship make communication interpersonal. <br />
  7. 7. 27<br /> Relational definition: when two or more people interact, they relate to one another in different capacities. Put simply, while communicating people are connected with one another, for example, boss-subordinate relation, father-son relation, lawyer-client relation, customer-shopkeeper relation, teacher-student relation.<br />
  8. 8. 28<br />Understanding of ourselves – what people say about us, other people’s perception about us<br />Understanding the external world – sender-receiver, attitudes, values, beliefs, formal education<br />Meaningful relations – need to socialize<br />Changing attitude & behavior – interpersonal contact can help change attitude<br />
  9. 9. Helping others – counseling, mourning, sharing good moments, helping friends & colleagues<br />Playing and entertaining – work life balance, parties, get together, games, net talk<br />
  10. 10. 29<br />Process<br />Components interdependent<br />Participants act and react as wholes<br />
  11. 11. 30<br />Six Transactional Axioms<br />Paul Watzlawick<br />Janet HelmitBeavin<br />Don. D. Jackson<br />
  12. 12. Inevitability of Communication<br />Deliberate, purposeful and consciously motivated<br />A trait of human beings, cannot not communicate<br />Example of employees at workplace<br />Exerting influence<br />Non-verbal communication<br />
  13. 13. Irreversibility of communication<br />An irreversible process<br />Example of an orange<br />Efforts may be made to reduce the effect, but cannot be undone<br />Interpersonal communication needs to be meticulous <br />Tact and caution required<br />
  14. 14. Contents and relationship dimension of communication<br />Matter used in communication<br />Communication indicative of relationship<br />Example “You do not know how to write a report”<br />Norm of relationship<br />Example “Leave it, I will re-do the report myself”<br />Balance in content and relationship needed<br />Example “You need to re-do the report”<br />Please come prepared.<br />Why are you late today?<br />What is your salary?<br />I have forgotten your name.<br />
  15. 15. Communication involving a process of adjustment<br />Games, I want a delicacy served, we will compile the report during the two day-retreat, venture-capital, equity, debt, secured loan, while at Rome, doing things your way<br />Differences in age, education, experience, psychology and culture of the communicators<br />Sharing of common experiences and less common experiences<br />IPC between different levels of communicators, thus adjustment required<br />Understanding other person’s signals<br />Adjustment required between source and receiver<br />
  16. 16. Defining relationship by punctuation<br />Communication a circular process<br />Stimulus and response – at times difficult to distinguish<br />Unique filter, see and interpret things differently, punctuation is also likely to be different “punctuation of order of events”<br />Example “John, the boy who entered the office, is my cousin” <br /> “The boy John, who entered the office, is my cousin”<br /> “The boy who entered the office is my cousin, John”<br />What happened in your college? I will tell you when I come home. Are you O.K? Yes, perfectly. (Strike/called by Principal to improve performance)<br />Example “I park car on the road because my neighbor does that”, “I park car on the road since it is a dead end and no one is disturbed”<br />Important in analyzing communication<br />
  17. 17. Conversation over the phone<br />Manager: The minister has agreed to inaugurate our plant early next year.<br />Manager: He was busy and said he would like to meet you early next month.<br />CEO: So what date did he give?<br />Manager: Of inauguration or meeting.<br />CEO: Meeting<br />Manager: His staff will confirm in a day or two.<br />
  18. 18. Symmetrical or complementary view of communication<br />Equality of relationship “symmetrical view of interaction” <br />Minimizing differences by mirroring<br />Not mirroring anger or negativity<br />Complementing one another (strong and weak, superior and inferior, active and passive)<br />