Five Good Ideas: Working with Volunteers
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Five Good Ideas: Working with Volunteers

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Five Good Ideas: Working with Volunteers Five Good Ideas: Working with Volunteers Presentation Transcript

  • Five Good Ideas Volunteer Management November 18, 2009
  • Also, Affectionately Known as Herding Cats
  • Daily Bread Food Bank 2008/2009 Key Volunteer Statistics
    • Group Volunteers 8,741
    • Individual Volunteers 4,585
    • Public Sorting Volunteers 2,195
    • Total number of Volunteers 15,521
    • Total Volunteers Hours 107,259
    • Percentage of New Volunteers 72%
    • Percentage Returning 28%
  • Our Vision: Fighting to End Hunger In Our Communities
    • Mission
    • Providing Food and Resources for Hungry People
    • Mobilizing Greater Support, Involvement and Action
    • Creating Social Change to Reduce Poverty Through Research,
    • Education and Advocacy
  • Good Communications across the volunteer organization
    • Benefits and Impact
    • Shared Learning
    • Increased Morale
    • Better Retention Rates
    • Easier deployment across departments
    • Considerations
    • Logistical challenges with off site volunteers
    • More time required by managers to ensure open communications
  • Understanding and Forecasting your needs for volunteers in your organization
    • Benefits and Impacts
    • Increases volunteer satisfaction
    • Maximizes the use of volunteer time
    • Identify some work that can be done remotely (such as data analysis)
    • Considerations
    • Predicting the changes in the business environment on an on-going basis
    • Develop processes such as weekly meeting amongst departments
  • Clear and concise position descriptions and volunteer attributes required
    • Benefits and Impacts
    • Helps with the selection of appropriate volunteers for the position
    • Volunteer experience more rewarding and effective
    • Staff will have a better understanding of roles and expectations
    • Considerations
    • Ensures those actually supervising the volunteers participate in developing the description
    • Ensure the position descriptions are reviewed regularly
  • Effective training of staff in volunteer management
    • Benefits and Impacts
    • A better work environment for both staff and volunteers
    • Allows more junior staff to gain experience in managing people
    • A forum for staff to discuss issues and seek resolutions
    • Consideration
    • Staff will have varying levels of experience in managing people so there needs to be a diversity of courses offered
  • Formalized volunteer recognition process
    • Benefits and Impacts
    • Recognition is directly linked to retention
    • Highly motivated volunteers return as well as spread the word within their networks
    • Considerations
    • Recognition should be directly linked to the values of the organization
    • Formal recognition programs require a consistency and this requires a substantial effort from staff in organizations with a lot of volunteers
  • Additional Resources
    • http://volunteer.ca/resources
    • http://serviceleader.org/new/managers/index.php
    • http://www.pavrol.on.ca/pavro_resources.shtml
    • http://www.energizeinc.com
  • Advising the Community Together (ACT) What is ACT?
    • ACT is a group within Deloitte Consulting which was started by junior resources to provide pro-bono advisory services to non-profit organizations serving youth
    • All consultants work above and beyond their day-to-day client commitments to serve the community by volunteering their hours
    • ACT’s objective is to build capacity within non-profit organizations to ensure sustainability for the future
    Areas of Focus Daily Bread Food Bank (DBFB) Project Technology Human Resources Strategy & Operations Help non-profit organizations maximize their IT investments Help align human resources and business strategies by focusing on the organization’s governance model and people-related factors Help non-profit organizations address strategic, management and operational issues Client Issues Approach Results
    • Challenges were identified with DBFB’s volunteer management
    • DBFB needed to assess its volunteer organization and develop a roadmap to improve the program
    • Developed a maturity model for volunteer management, including leading practices
    • Assed DBFB’s current state, and identified opportunities to improve
    • A prioritized 3-year roadmap of improvement opportunities
    • A Volunteer Handbook to support volunteer onboarding
    For additional information, email: ACTToronto@deloitte.ca