Five Good Ideas: Working with Volunteers


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Five Good Ideas: Working with Volunteers

  1. 1. Five Good Ideas Volunteer Management November 18, 2009
  2. 2. Also, Affectionately Known as Herding Cats
  3. 3. Daily Bread Food Bank 2008/2009 Key Volunteer Statistics <ul><li>Group Volunteers 8,741 </li></ul><ul><li>Individual Volunteers 4,585 </li></ul><ul><li>Public Sorting Volunteers 2,195 </li></ul><ul><li>Total number of Volunteers 15,521 </li></ul><ul><li>Total Volunteers Hours 107,259 </li></ul><ul><li>Percentage of New Volunteers 72% </li></ul><ul><li>Percentage Returning 28% </li></ul>
  4. 4. Our Vision: Fighting to End Hunger In Our Communities <ul><li>Mission </li></ul><ul><li>Providing Food and Resources for Hungry People </li></ul><ul><li>Mobilizing Greater Support, Involvement and Action </li></ul><ul><li>Creating Social Change to Reduce Poverty Through Research, </li></ul><ul><li>Education and Advocacy </li></ul>
  5. 5. Good Communications across the volunteer organization <ul><li>Benefits and Impact </li></ul><ul><li>Shared Learning </li></ul><ul><li>Increased Morale </li></ul><ul><li>Better Retention Rates </li></ul><ul><li>Easier deployment across departments </li></ul><ul><li>Considerations </li></ul><ul><li>Logistical challenges with off site volunteers </li></ul><ul><li>More time required by managers to ensure open communications </li></ul>
  6. 6. Understanding and Forecasting your needs for volunteers in your organization <ul><li>Benefits and Impacts </li></ul><ul><li>Increases volunteer satisfaction </li></ul><ul><li>Maximizes the use of volunteer time </li></ul><ul><li>Identify some work that can be done remotely (such as data analysis) </li></ul><ul><li>Considerations </li></ul><ul><li>Predicting the changes in the business environment on an on-going basis </li></ul><ul><li>Develop processes such as weekly meeting amongst departments </li></ul>
  7. 7. Clear and concise position descriptions and volunteer attributes required <ul><li>Benefits and Impacts </li></ul><ul><li>Helps with the selection of appropriate volunteers for the position </li></ul><ul><li>Volunteer experience more rewarding and effective </li></ul><ul><li>Staff will have a better understanding of roles and expectations </li></ul><ul><li>Considerations </li></ul><ul><li>Ensures those actually supervising the volunteers participate in developing the description </li></ul><ul><li>Ensure the position descriptions are reviewed regularly </li></ul>
  8. 8. Effective training of staff in volunteer management <ul><li>Benefits and Impacts </li></ul><ul><li>A better work environment for both staff and volunteers </li></ul><ul><li>Allows more junior staff to gain experience in managing people </li></ul><ul><li>A forum for staff to discuss issues and seek resolutions </li></ul><ul><li>Consideration </li></ul><ul><li>Staff will have varying levels of experience in managing people so there needs to be a diversity of courses offered </li></ul>
  9. 9. Formalized volunteer recognition process <ul><li>Benefits and Impacts </li></ul><ul><li>Recognition is directly linked to retention </li></ul><ul><li>Highly motivated volunteers return as well as spread the word within their networks </li></ul><ul><li>Considerations </li></ul><ul><li>Recognition should be directly linked to the values of the organization </li></ul><ul><li>Formal recognition programs require a consistency and this requires a substantial effort from staff in organizations with a lot of volunteers </li></ul>
  10. 10. Additional Resources <ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul><ul><li> </li></ul>
  11. 11. Advising the Community Together (ACT) What is ACT? <ul><li>ACT is a group within Deloitte Consulting which was started by junior resources to provide pro-bono advisory services to non-profit organizations serving youth </li></ul><ul><li>All consultants work above and beyond their day-to-day client commitments to serve the community by volunteering their hours </li></ul><ul><li>ACT’s objective is to build capacity within non-profit organizations to ensure sustainability for the future </li></ul>Areas of Focus Daily Bread Food Bank (DBFB) Project Technology Human Resources Strategy & Operations Help non-profit organizations maximize their IT investments Help align human resources and business strategies by focusing on the organization’s governance model and people-related factors Help non-profit organizations address strategic, management and operational issues Client Issues Approach Results <ul><li>Challenges were identified with DBFB’s volunteer management </li></ul><ul><li>DBFB needed to assess its volunteer organization and develop a roadmap to improve the program </li></ul><ul><li>Developed a maturity model for volunteer management, including leading practices </li></ul><ul><li>Assed DBFB’s current state, and identified opportunities to improve </li></ul><ul><li>A prioritized 3-year roadmap of improvement opportunities </li></ul><ul><li>A Volunteer Handbook to support volunteer onboarding </li></ul>For additional information, email: