"There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else".
In today’s competitive environment, customer centricity is not aspirational – it’s essential.
Here are 10 tips to create a customer centric organisation.
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10 Steps to a Customer Centric Organisation
1. 10 steps to a
customer centric
organisation
A publication of
We
Customers
2. There is only one boss. The customer.
And he can fire everybody in the
company from the chairman on down,
simply by spending his money
somewhere else.
- Sam Walton
3. In today’s competitive environment,
customer centricity is not aspirational –
it’s essential.
Why customer centricity?