* During the past 12 years, most big global organizations are turning (both profit or non-profit) From the age “era” of information management To the age of knowledge management.
* Global organizations have the conviction of the importance of knowledge as a source of strength for many organizations. * Knowledge now is one of the assets that organizations giving importance on it specially on the new era. “knowledge age"
The definition of knowledge and knowledge management Definition Knowledge Management Knowledge It is Understanding to be gained from practical experience , analysis of specific information or to participate in the discussion , training or any form of participation. Providing and managing the procedures for knowledge sources of internal and external information ,documentation and knowledge then store it. Then it should be provide by easy way and fast way smoothly to beneficiaries. And published under the appropriate mechanism, as well as managing and documenting individual experiences and saving them to providing these to other employees , to develop and improve the performance of the company employees efficiency and business results. 2
Wisdom : Knowledge : Information : 3 Method of Knowledge Management
Types of knowledge Explicit : A clear knowledge (tangible and documented) that can be obtained from the documents or systems available. Tacit (Implicit) Knowledge is intangible, which the existing knowledge in the people minds . 1
State of Knowledge Transformation Tacit : Through meetings and discussions and oral transformation of knowledge from one person mind to another . to Tacit Socialization Tacit : Through documentation and codification of knowledge from people minds and turn it into a tangible form to Explicit Externalization Explicit : Through the development of knowledge documented tangible form to another tangible to Explicit Combination Explicit : Through the use of knowledge documented and turn it to mind to Tacit Internalization 1
Sources of Knowledge External information Information about everything related to work, either by reports, magazines, books and consultants, advisers, information and attract knowledge which provide to the company Information on regulations and business income of a company and everything related to the work of the company's documents, and reports within the company. Clear and obvious Internal information Hidden and implied Internal information Lessons learned from the successes of work. Experience that come from work. 1
1 Requirements of the application of knowledge management
Change the culture so that staff have a sense of participation and sense of interaction to develop the content knowledge, as well as a sense of learning.
Provide Knowledge Base, after determining the requirements accurately by direct users and direct beneficiaries
2 Criteria for measuring knowledge management
There are standards of interest to senior management such as impact, directly or indirectly on the rate of growth in procedures and performance and the amount of cost savings and customer satisfaction and return-for-Profit
Mechanism of Knowledge Management 3 Knowledge management tools
E-learning, self-education (Just-For-You), and education when needed (Just-in-Time), and others
Workshops for knowledge transfer
Front Interface end: sharing and collaboration tools.
Back End: knowledge sharing databases.
Infrastructure: Share point Portal server.
4 Knowledge Management Techniques
Document management systems
Advanced education systems
Automated search systems
Data warehouse systems
Mechanism of Knowledge Management 5 Knowledge Content
Information on the systems whether in regard to customer services or operational information and the importance of linking some of their importance in making the right decision .Identify documents, consultancy projects, procedures, experiences, learned lessons, education content , reports, news, sources of information, meetings records , mechanism of service contracts, biographies of staff, communication manual for staff ..
6 Learning Orgs
Organizations that seek to increase the content knowledge continuously by using the concepts and procedures of Knowledge Managing then provide tools that helping to found and access the right knowledge at the right time
” Humans learn as long as they live; Organizations live as long as they learn “