Learning and development

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Learning and development

  1. 1. Learning and development - a leading global IP solutions providerOur client had sixty staff working on telecommunications solutions projects for new andexisting customers. The staff have strong telecommunications skills but despite attending avariety of training for PRINCE2 and APMP still had a limited understanding of projectmanagement. Project delivery times varied according to who was allocated to them. Seniormanagement were aware of the resulting variances and wished to improve projectmanagement, moving from ‘who’s available’ to ‘who’s best’.Maven carried out a range of parallel competency assessments where we carried out one-to-one interviews with a carefully selected sample of staff and conducted groupobservational sessions on the whole project management pool; in each case we werereviewing project management, technical and behavioural skills and competencies. This wasachieved without impacting client management time. We submitted a report to the clientsenior stakeholders. Based on our recommendations they have: • Grouped project management skills and competencies around project initiation, delivery and handover • Started to assign resources against a newly established skills and competency matrix • Commissioned a twelve month skilling programme to address gaps in capability • Authorised short term hires to address critical gapsAs a consequence project delivery times have decreased, the client can now set customerexpectations more realistically and revenue identification for new client business is morestructured.Copyright © Maven Training Ltd 2011www.maventraining.co.uk І 020 7089 6161

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