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IDLIKE - Service and Value
 

IDLIKE - Service and Value

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IDLIKE
Knowledge Intelligence on Social Media

We help the Enterprise to perform technology watch and gather competitive intelligence.
We call it Knowledge Intelligence on Social Media.

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    IDLIKE - Service and Value IDLIKE - Service and Value Presentation Transcript

    • Service & Value Ability to make the Enterprise ready ON social market quickly Copyright © IDLIKE 2011. All rights reserved
    • Knowledge Intelligence on Social Media
        • Most organizations have a crucial need to find out and share internally
        • what people say online about a company’s products or services,
        • what their competitors are doing,
        • or what technology advances may have an impact on their products or their own internal activities.
      We help the Enterprise to perform technology watch and gather competitive intelligence. We call it Knowledge Intelligence on Social Media
        • There is a SOCIAL transformation
      • that impacts all institutions and business among them
      Copyright © IDLIKE 2011. All rights reserved
        • Image source: Paul Greenberg
        • Era of The Social Customer 2010
        • (keynote)
    • Service and Value
      • Why IDLIKE
      • What differentiates IDLIKE from our competitors is the ability to make the Enterprise ready to be ON social market quickly
          • Putting together high professional expertize quickly for:
            • Governance: Process and People
            • Program Management: Method / Instruments
            • Measurement: Metrics, Indicators
          • Promoting short-term wins to the Enterprise
          • Developing KNOWLEDGE INTELLIGENCE: Social Network Customer Data + Enterprise Customer Data is the key.
      Copyright © IDLIKE 2011. All rights reserved
    • Service and Value
      • IDLIKE uses innovation to add value for Clients.
        • Helping the Enterprise to know better their Customer base, developing KNOWLEDGE INTELLIGENCE :
          • Social Network Customer Data + Enterprise Customer Data is the key where:
          • Enterprise Customer Data coming from: CRM, Loyalty Cards, or other data related to customers as Trouble shooting, Training, Maintenance, Communications
          • Social Network Customer Data are related to the customer behaviour on product/service campaign, virality, buzz, etc…
      Copyright © IDLIKE 2011. All rights reserved
    • IDLIKE is focused on Social CRM Services
      • Get the vision right
        • Ability to cover all the aspect necessary to drive the enterprise products/services on social market
      • Ability to create short-term wins
        • Ability to set aims that are easy to achieve
      • Provide a core expertize
        • Ability to provide a core team, covering all the requirements to govern and monitorize a brand presence on social media
        • Design a suggest an “integrated” roadmap with Client covering: Governance Plan, Communication Plan, Operative Plans
      • Monitorize brand presence and roi on social market
        • Make technology work for you rather then against, using Social Media Technologies integrated with Analytics as medium to support the enterprise goals.
        • Ability to recognize obstacles, enable constructive feedback.
        • Encourage on-going progress reporting: highlight achieved and future milestone
      Copyright © IDLIKE 2011. All rights reserved
    • Service and Value
      • Client benefit
      • Benefit by entering into an agreement with IDLIKE is:
        • to have a unique supplier,
        • a consolidated and integrated ICT proposal,
        • a consolidated net of partners for covering strategy, governance and monitoring on Social network.
      Copyright © IDLIKE 2011. All rights reserved
    • K nowledge I ntelligence on Social Media A Total Service Solution Ability to make the Enterprise ready to ON social market quickly Social Media Agency Partner Communication Agency Partner Strategy Advisory Company Copyright © IDLIKE 2011. All rights reserved STRATEGY COMMUNICATION SOCIAL MONITORING KNOWLEDGE INTELLIGENCE COLLABORATIVE ANALYTICAL ENGINE SOCIAL CRM APPLICATION TOTAL SERVICE
    • Copyright © IDLIKE 2011. All rights reserved Contact us Amedeo Borin Maurizio Mansueti www.facebook.com/IDLIKE www.linkedin.com/in/amedeoborin www.linkedin.com/in/mauriziomansueti __________________________________ Knowledge Intelligence on Social Media www.linkedin.com/company/idlike