Surely not in emergencies!

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Session presentation for GovcampNSW, 19 Nov 2011

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  • This is challenging to the Emergency Services, who have a strong Command & Control Culture,that deals with verified, trusted & accountable information.A process that is slow by necessity
  • On the other hand: the “Crowd” is radically different:It’s all about citizen reporting: telling a local storyIt’s immediate, self organising, and self correcting
  • Think again!Enter the fear-mongers:“Surely We cannot rely on unverified tweets, it might be a hoax!”“I mean, imagine, what if rumours create a panic, people might die!”
  • Surely not in emergencies!

    1. 1. Surely not in Emergencies! Gov 2.0, Crowdsourcing – does it work for mission critical?
    2. 2. The Fear Factor
    3. 3. ” Emerging and traditional communication tools should be used together to distribute information quickly and accurately Sir Ken Knight, UK Chief Fire and Rescue Adviser ”
    4. 4. ” FaceBook was more useful than government websites and mediareports during the cyclone ” Yasi emergency Dr. Deanne Bird
    5. 5. ” the only thing that saves people in extreme events is timely and accurate information Mark Crosweller,Commissioner ACT ESA ”
    6. 6. ”There is a need for change […] Empower communities with Timely, Relevant and Tailored information Craig Lapsley, VIC FSC ”
    7. 7. Surely not in Emergencies…• How can we build and use A2C and C2A bridges? – #1 Across whole PPRR spectrum • Prevention: build a (Virtual) community (or linking existing ones) and establish connectivity before the event • Response: validate alerts using people on the ground • Recovery: e.g. crowdsourcing high-water marks post flood event • Recovery: mobilising existing communities & volunteers to assist in recovery – also helps grieving process – #2 Emergency Alert: working example of A2C • Issue: Generate wait & see mentality? – #3 Community resilience: can be (re-) built by Gov2.0 and Social Media – A2C hard enough, C2A even harder (for agencies) to accept • Even though experience shows SocMed info often more timely & accurate – How to resource continued (C2A) monitoring? • Should be a Social Media monitoring role in the operational groups

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