Empower Workers

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Empower Workers

  1. 1. EMPOWER WORKERS TO IMPROVE CUSTOMER EXPERIENCE & EXCEED EXPECTATIONS 89 % ! OF CUSTOMER-FACING WORKERS SAY THAT THERE’S A GAP BETWEEN THE EXPERIENCE THEY CAN DELIVER AND THE EXPERIENCE THE CUSTOMER WANTS.* CHALLENGES POOR INFORMATION ACCESS INEFFICIENT PROCESSES & SUPPORT OUTDATED TECHNOLOGY BY IMPROVING DOCUMENT PROCESS SUPPORT EASY ACCESS TO INFORMATION STREAMLINED WORKFLOWS YOU ENABLE MORE PERSONALIZED SERVICE BETTER COMMUNICATION TECHNOLOGIES AND HELP DIFFERENTIATE YOUR BUSINESS *Source: Forrester Consulting Thought Leadership Paper commissioned by Ricoh “The New Workplace Reality: Enterprises Must Capture the Soul and Spirit of the Emerging Worker”, December 2013. www.ricoh.com/mds Copyright 2014 Ricoh Company, Ltd. All rights reserved. Follow us on twitter: http://twitter.com/#!/RicohGlobalMDS

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