Spent days putting this awesome design together
and just got client feedback. Looks like I'll be
spending the next few days ruining it!!
Gah. Working w/ a client who doesn't get this.
Making my head explode. They don't care about UX.
When you push forward a client design request
that you both know is a terrible idea.
The design process is
weird and complicated
because it involves
…who are weird and
Photo credit: Anton Peck: http://www.ﬂickr.com/photos/26545827@N00/5691825327/
PUT YOURSELF IN YOUR CLIENT’S SHOES
THEY HIRED YOU TO SOLVE A PROBLEM THAT THEY CANNOT ALONE
CLIENTS WANT TO BE GUIDED
CLEARLY DEFINE THE ROLES OF
THE CLIENT RELATIONSHIP.
ONE ON ONE
The turning point in
many interviews is when
the interviewee gets up
and closes the ofﬁce door
and lowers their voice.
Photo credit: Andreas Øverland: http://www.ﬂickr.com/photos/andreasoverland/4954194732/
AGREE ON PROJECT GOALS
This is the extraordinary thing
about creativity: If you just
keep your mind resting against
the subject in a friendly but
persistent way, sooner or later
you will get a reward from your
…If you've put in the pondering
time in ﬁrst.
John Cleese on Creativity - Watch every second of it, you won’t regret it, I guarantee it: http://www.youtube.com/watch?v=AU5x1Ea7NjQ
INVOLVE YOUR CLIENT
THROUGHOUT THE DESIGN PROCESS
There is a direct
this exposure and the
improvements we see
in the designs that
Photo credit: Jeffrey Zeldman: http://www.ﬂickr.com/photos/zeldman/8614173005/