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Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
Leadership 101
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Leadership 101

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This is a lecture/course/training (4 hours on site), or over 4 hours taught completely online in an asynchronous way on any learning management system for at least 6 weeks, for 3 credits. This …

This is a lecture/course/training (4 hours on site), or over 4 hours taught completely online in an asynchronous way on any learning management system for at least 6 weeks, for 3 credits. This lecture was presented at Eastern University, PA on January 28, 2012.
The instrumental music is On Eagle's Wings (Psalm 91) composed by Keith D.Washo , uploaded from http://www.4shared.com/mp3/_gUPEXen/On_Eagles_Wings_Song_Instrumen.html. Upon completion of this lecture, a certificate of completion is available from Alpha & Omega Healthcare Management Consulting. For the certificate, please contact tripthimathew@alphanomega.info or DrMathewTM@gmail.com

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  • Good morning, I am Dr. Tripthi Mathew from Alpha & Omega Healthcare Management Consulting. Thank you for giving me this opportunity to interview and present a lecture/workshop. At the end of my presentation, I have highlighted some of my professional experiences and academic accomplishments, so I will not go into details but you can read about it and my company at your leisure. I have chosen leadership as today’s class topic after reviewing the links to the curriculum (MGMT 600) I was sent. This is an introduction to the topic of Leadership for both Undergraduate/Graduate Level students, more for the graduate level. This lecture/workshop is interactive and consists of online videos, slides, a short quiz to test the material covered in the lecture, a discussion of some common debated questions, a case study on South West Airlines as written assignment/exercise, and an Harvard Business Review Article as reference and for further reading. The entire lecture or course with the case study is over 3 hours. If we have time I can go in detail or for today in 10 minutes time, I will highlight the major topics I have covered, play a few videos so that you have an idea of what the content is. I plan to place this lecture on multimedia /You Tube with my voice recording and lecturer’s notes so that the students can view and hear this lecture or save it on to their computers. Before we start, some housekeeping….. I would like everyone to sign in on the sheet if you have not done so already. This way I know who attended my class. Please also pick a folder with the handout/material that I am going to cover today. Please also take a name badge and write your first name and indicate whether you are faculty or staff. This way I know who you are and your names. If you have a business card, please hand it to me or leave it up front. If everyone has got a folder with the materials and has signed in and written their names on their badge, then I will walk you with what is in the folder. The folder has my Power Point slide presentation, a pen to take notes, a copy of an Harvard Business article, case study on SouthWest Airlines, Leadership Inventory Assessment. These materials are for your personal use and not for copying or redistribution. There is also a course evaluation feedback form. Please fill up this form at the end of today’s class and hand it to me or leave it up in the front, before you leave. I will mail a certificate of completion to those who have attended today’s class and have complete the course evaluation feedback form.
  • I would like to walk you through the organization of my lecture/workshop. Introductions, learning objectives, What is Leadership? Qualities of a good Leader Leader vs Manager Leadership Theories- A brief overview of leadership theories Types of Leadership Rules of Leadership Quiz- a short quiz Case Study- a two page case study on SouthWest Airlines and Leadership Lesson of the Flying Geese Summary- I will summarize what we have covered so far. References Questions/Comments About the presenter About the Company Contact Info First, I am going to ask you to state your names and your position (faculty or staff) with Eastern University to introduce yourself, to each other and to me and what you expect to learn from today’s lecture before I move on to state the learning objectives.
  • The learning objectives are: 1) The students/participants of this lecture/presentation/workshop will be able to define what is leadership?. 2) The participants will be able to understand the difference between a leader versus a manager. 3) The participants will be able to identify some qualities/characteristics of a good leader versus a lousy/bad leader. 4) The students/participants will become aware of some of the common leadership theories present in management literature. 5) The students/participants will be able to describe some types of leadership. 6) The students will be able to apply the concept of leadership to case study.
  • So what is leadership? There are many definitions of Leadership. I am going to highlight some of the common ones that I like and is out there in the management literature and from a Christian view point. *Peter Drucker, the father of Management defines leadership as “ the lifting of one’s vision to higher sights”. *Kouzes and Posner defines leadership as” the art of mobilizing others to want to struggle for shared aspirations” This I have taken from the Johns Hopkins University Mid-Atlantic Health Leadership Institute where I was a scholar for a year. Can you relate in your own words, from knowledge of the Bible and experiences, what is leadership? As I understand I will be teaching online, so I will post this question as a discussion in the online LMS for students to post their thoughts. I will then reply to the posts of the students, post my thoughts and post the You Tube video from the Texas Student Leadership Forum which I am going to show you in few minutes. Does any one want volunteer to answer this? There is no set/standard definition. So, please don’t be shy. To me, Leadership is the ability to lead people through one’s vision, example (be a model) and to transform the lives in a positive way for many years to come. In the Bible, Jesus calls his disciples to become fishers of men, not fishermen, Matthew 4:19 . Then He said to them, “Follow Me, and I will make you fishers of men .”(King James Version, taken from Bible Gateway.com). Jesus had the vision and he led by being a role model to his 12 disciples, and changed the lives of many people and still is doing so. Now let us view a 3 minute video from the Texas Student Leadership Forum, which I liked and will post on the online LMS for students to view. What did you think of it? Was it inspiring, motivating?
  • Please write down in your handout, what you think are some of the qualities of a good leader? I will give you 2 minutes to think and write. I will then highlight some of the top 10 characteristics of a good leader that I think.
  • Here are some videos on You Tube that I liked which mention some characteristics of a good leader. In the online class, I will post the links to these You Tube Videos. But what differentiates a good leader from a great leader?
  • According to the classical HBR 1998 article by Daniel Goleman, in his article What Makes a Leader? From his book on Emotional Intelligence in 1995 he states that it isn’t IQ or technical skills but Emotional Intelligence: a group of five skills that enable the best leaders to maximize their own and their follower’s performance that distinguishes great leaders from good ones. The EI skills are….. Daniel Goleman describes how one can develop these skills in this article, so I suggest if you are interested in learning more read this article which is in your folder.
  • What are some characteristics of a lousy/bad leader? These are some characteristics. Can you think of others and do you want to share it with the rest of the group? In the Bible there is an example of a bad leader. Can you think and share with the group? There is a parable mentioned in the Bible about the compassionate King/Master/Manager and his unkind/unforgiving servant/employee in Matthew 18:23-25. This parable can be integrated with the study of the different leadership styles and personalities leader’s have. What do bad leaders (Leadersheeps) do? Here is a video of Leadersheeps that kill leadership and organizations. http://www.youtube.com/watch?v=CVGG54k7rBI&feature=related
  • Here are some questions, I would pose to my students for discussion as teams or individually on the online learning management system. I am going to give you a few minutes to think about it and you are welcome to share your thoughts. Are Leader’s Born? The popular saying, “ He/She is a born leader” Do you agree or disagree with this statement?. Please explain/support your answer. Yes and No. A person can be a born leader. However, just because he/she is the son or daughter of a leader does not make them a great leader. This video supports this viewpoint. http://www.youtube.com/watch?v=GA5sJWoKHyY&feature=related Then there is the saying “ Like Father Like Son”. Most often we see in companies, when the CEO or President retires or dies, his or her son/daughter takes over the company and the same can be seen in Political Parties across the Globe. This debatable question is addressed again by Goleman in the HBR article. He mentions that scientific evidence indicates that there emotional intelligence has a genetic component and that emotional intelligence is passed on from one generation to the next and increases with age. Can Leader’s be made? Please explain. Yes, Leader’s can be made. There are numerous example, even in current day how future leaders have risen, fallen and are trained into positions of power to lead a country or a company. For example, from recent stories in the news: The North Korean Prime Minister’s son was trained for a year under his Uncle and Father. After his Father died, the world and North Korea expect the North Korean Prime Minister’s Son to take over the helm. Can you & I develop leadership skills? Please explain. Yes. Everyone of us can develop and or improve our leadership abilities/skills. I will go onto this in the later part of my lecture/presentation. Does a leader always have a formal title? No. There are leaders everywhere in any organization, at school, at work, at home, at church. These persons may not have a fancy formal title (e.g. President or Prime Minister) and they are known as informal leaders who have a very important role in the day to day operations of a business, organization or country. These informal leaders play different roles in an organization. What are some common roles a leader can play in an organization/team? Some common roles a leader can play include the following: Subject Matter Expert (The expert in the topic/discipline) 2) Inspector 3) Administrator 4)Team Builder 5) Coordinator 6) The “Go To Person 8) Planner 9)Cheer leader 10) Critic 11) Ideas Person 12) Implementer
  • Is leadership and management the same thing? Are leaders and managers the same? If they are different, what is the difference between a leader and a manager. Here is the difference from a commonly cited source in management literature by Warren Bennis, from his 1989 book, “On Becoming a Leader”, taken from the Wall Street Journal online article, “What is the difference between Management and Leadership? The link to this article is given below http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-between-management-and-leadership/ Here are two videos on Leader versus Manager, which you can watch on your own. http://www.youtube.com/watch?v=uLAhoIHQ3nA&feature=related http://www.youtube.com/watch?v=1ZL84z7Zubo&feature=related
  • Now, I am going to give you a brief overview of some of the common leadership theories in management literature.
  • Contingency theories are divided into three groups: 1) Fiedler’s Contingency theory- Three styles of leadership were identified- a) Relationship-motivated (Human Relations Leadership Style) b) Task-directed (Hard-nosed Leadership style) c) Choice of task/relationship style There was no one best style and neither task-directed or relationship-motivated styles were better than one another. 2) House’s Path-Goal Theory He identifies four styles of leadership Leader directiveness *Letting subordinates know what is expected *Saying what should done and how *Clearly defining the role of the leader *Maintaining standards of performance and work scheduling b) Leader supportiveness *Being inter-personally aware of the needs of others. *Treating group members as equals *Being friendly and approachable c) Leader achievement –orientedness *Setting goals which are challenging *Continuously seeking performance improvements *Having a high degree of faith in others to perform to the best of their ability *Continually emphasizing the achievement of excellence. d) Leader participativeness *Consulting others regularly *Asking for suggestions and advice from others over specific decisions. *Taking all suggestions into account when taking a decision. 3)Vroom’s and Yetton’s theory of leadership effectiveness Vroom and Yetton concentrate upon decision making. They argue that leaders should be flexible and change their styles to match situations. This is the reverse of Fiedler’s argument, who proposed that leadership style was less amenable to change than the situation. Vroom and Yetton identified 5 leadership styles, from autocratic to collaborative. As the subordinate commitment increases to the decision, then the appropriate style should be collaborative. Autocratic styles This kind of person/leader solves the problem or make the decision by themselves, using information available to them at that time. Obtain the information required from your subordinates, then decide yourself. Consultative styles The leader shares the problem with subordinates on an individual basis. After collecting together all the ideas and suggestions, the leader makes the decision by themselves. This may or may not reflect subordinate’s influence. They collect together subordinates as a group. They generate alternatives and suggest solutions in discussion with the leader. Then the leader makes the decision individually. Collective or group styles The leader shares the problem with a group of subordinates. Together the leader and the group reach consensus on the problem and its solution. The leader acts much as a chairperson of the group, not trying to influence the group to adopt his/her preferred solution.
  • These are some alternative leadership theories. I have listed these here to make you aware of them. We won’t go into details of these theories as it is beyond the scope of this lecture.
  • Now we will move into types of leadership. Here are some of the six common types of leadership in management literature, which are derived from the theories we just reviewed: Visionary Leadership Situational Leadership (from contingency theories)- http://www.youtube.com/watch?v=M1uyU3YSqes&feature=relmfu “leadership with them, not unto them”- Ken Blanchard (For more information on Situational Leadership, you may visit www.kenblanchard.com. Ken Blanchard is the guru on leadership and author of many books, trainings/workshops on leadership- the one minute manager, situational leadership. The four leadership styles are: Telling, selling, participating and delegating, which varies depending the focus of the leader on the task versus relation. Servant Leadership Transformational Leadership versus Transactional Leadership Charismatic Leadership We will watch a short video to illustrate/understand these types of leadership. For example, when teaching organizational behavior theories and concepts on leadership/management; motivation & rewards, an adjunct can remind and refer to the parable ofthe workers in the vineyard or the parable of the generous employer in Matthew 20:1-16 who pays the same amount of one penny a day or one denarius (silver coin) to all workers, no matter when they started working. According to this parable, Jesus says that any "laborer" who accepts the invitation to work in the vineyard (to represent the Kingdom of Heaven), no matter how late in the day, will receive an equal reward with those who have been faithful the longest. In other words, a sinner who confesses his/her sins and accepts Jesus Christ as their savior even in the last minutes (the 11th hour worker) before their death, and has faith in him will obtain salvation. This parable is contrary to today’s business environment. For example, only if an employee has been working very hard, and probably has been with the company for a period of time (a year or more) is considered for an increase in salary, bonuses, awards etc. Some employees never receive any rewards no matter how hard they work, or how long they have been with their employer unlike the generous vineyard employer in the Bible. There is also another parable mentioned in the Bible about the compassionate King/Master/Manager and his unkind/unforgiving servant/employee in Matthew 18:23-25. This parable can be integrated with the study of the different leadership styles and personalities leader’s have.
  • General Colin Powell developed 13 rules of leadership, which is popular in the leadership classes. We will watch a short video of these rules.
  • Now that we are more than half way through the lecture/workshop, I like to give you a short quiz (MCQs) to check your understanding of some of the topics we have covered so far. Take a few minute to select the answers.
  • You can now check your answers to the questions.
  • Now that we have seen theory side of leadership in the first half, from a practical standpoint, How does one assess leadership skills? Kouzes and Posner have described five methods for assessing exemplary leadership skills. These include the following: Challenging the Process Leaders search for opportunities to change the status quo. They look for new ways to improve the organization. In doing so, they experiment and take risks. Since risk taking involves mistakes and failures, they accept the inevitable disappointments as learning opportunities. 2) Inspiring a Shared Vision Leaders believe that they can make a difference. They envision the future, creating an ideal and unique image of what the organization can become. They inspire and motivate people through their charisma/magnetism, persuasion and persistence. Leaders enlist others in their dreams, vision and get people excited in the possibilities for the future. 3) Enabling Others to Act Leaders have excellent team building skills. They foster collaboration and build teams. They strengthen/empower others (team members), making each person feel wanted, capable and powerful so they are willing to take action. 4) Modeling the Way Leaders establish goals, objectives, mission statement and principles the way people should be treated and how goals/objectives/mission statement should/can be achieved. They create standards of excellence and set an example for people to follow. The provide direction on how to achieve the set goals & objectives. 5) Encouraging the Heart Leaders encourage their team, staff, people and recognize contributions that individuals make. This could be through praises, thank you’s or rewards for extraordinary efforts. Leaders celebrate small wins and accomplishments, making people feel like heroes. There are other leadership inventories, that one can use to assess one’s leadership skills. In your folder, attached is a copy of a simple leadership skills inventory I have taken from Essential Manager’s series, Learning to Lead by Robert Heller. You can check your leadership skills at your leisure.
  • You will find a case study on Southwest Airlines in your folder. Please read this two page case study and write answers to the three questions provided on this slide. In the online class, this can be a group written assignment i.e. I will place students in two teams (A & B) and have them present it to the class or as individual written assignment (homework).
  • Lessons from the flying geese of Dr. Robert McNeish, 1972, this is one of my favorite videos on leadership and teamwork. How many of you have seen or know about the lessons of the flying geese. Some of you might have seen it from other HR or leadership trainings you have taken before. The second link is very interesting. It relates three different kind of leadership styles to three birds and their behavior/styles. These leadership styles are derived from the contingency theories. The Geese’s style of leadership is like the Participatory style of leadership from (House’s Path- Goal) theories or Vroom & Yetton’s Collaborative style of leadership. The Eagle’s style is that of the visionary style of leadership, or the autocratic/independent style mentioned by Vroom & Yetton. The Turkey’s style of leadership is more like the Fiedler’s task directed (detail oriented, meticulous) style. All these theories are contingency theories that we discussed earlier. In addition to this, I would like to add that there are other styles that we can relate to other birds and their styles. For example, like the crow or the vulture who will lead (find food) and invite/direct other birds/crows/vultures to eat the meal together. This style of leadership can be like leader directiveness (House-Path goal four styles of leadership). This style can be also seen among some animals like the lion (where the lioness hunts, makes the kill than invites/directs other lions in her pack to come share the meal. However, here the lion (male) gets to eat first, after which his lionesses eat. When I reflected upon the leadership styles and Geert Hofstede’s Cultural dimensions, some of these styles of leadership can be related to some of the four dimensions. For example, the autocratic style is more common in countries (like the UK & US) that are high on individualistic whereas the geese’s participatory style of leadership is similar with a collective/group culture (i.e. low scores on the individualistic dimension for example the Mediterranean, Asian, Middle East). I am not going into details…. As Culture is an altogether another topic/another lecture. We can learn different things in management, learn so much from observing the animals and birds in our environment and adopt/adapt/change our styles. When I was little, I used to watch the sparrow. The house sparrow is a good example of shared leadership and teamwork between the male and female house sparrows. These are tiny birds that chirp all the time…when working or flying.. It is especially interesting to note the male sparrow. When the male sparrow has found his mate and wants to build a nest for her, he is so nervous as he flies around, chirps to his mate while his is building their nest. He is very detail oriented, but the female sparrow watches and inspects the quality of his work. If I ever felt sorry for any male species is for the male House sparrow- This hardworking tiny little bird, but the best engineer. As he works nervously day in and out trying to built the best and safest nest/home for his new found mate/bride and prays that he passes her quality inspection check so that she can lay her egg and they can start their family. She sits and watches and literally pulls and tugs on each and every strand of material (straw etc) the male sparrow has brought and placed to see if the nest is sturdy and does not fall. If something is loose, she chirps and the male sparrow repositions, replaces the loose strand until she is satisfied. This is Quality Management (Six Sigma Black Belt), another interesting topic in management and not in the scope of this lecture.
  • Here are some motivational quotes from Great Leaders that I want to share with you. You can find other good ones on You Tube. Some more Famous Quotes (including on Leadership) from Mahatma Gandhi http://www.youtube.com/watch?v=6pzkSOulo0Q&feature=related Other Motivational quotes http://www.youtube.com/watch?v=wZsSQvv9ygM&feature=related
  • In summary, I want to highlight the learning objectives that I set forth at the beginning of this lecture. We defined what is leadership, we identified what are some qualities of a good leader, lousy/bad leader and a great leader. We have understood the difference between a leader and a manager, then became aware of some common leadership theories present in management literature and can list five common types of leadership. Then I moved on to the practical side of leadership and I reviewed the 13 rules of leadership by Colin Powell and some leadership skill inventories that are used. To wrap up we reviewed the lessons on leadership from the flying geese.
  • These are the references/sources I used for this lecture/workshop.
  • These are the references/sources I used for this lecture/workshop.
  • I recommend the following resources for further reading.
  • Any questions or comments? If there is no more questions, thank you for your attention and for inviting me.
  • This is my contact information.
  • Transcript

    • 1. Leadership 101 Tripthi M. Mathew, MD, MPH, MBA President & CEO α Ώ Alpha & Omega Healthcare Management Consulting Presented at Eastern University, PA, January 28, 2012
    • 2. Organization of Presentation/Lecture
      • Introductions
      • Learning Objectives
      • What is Leadership?
      • Qualities of a good Leader
      • Leader vs Manager
      • Leadership Theories
      • Types of Leadership
      • Rules of Leadership
      • Quiz
      • Case Study
      • Lesson of the Flying Geese
      • Motivational Quotes
      • Summary
      • References
      • Questions/Comments
      • About the presenter
      • About the Company
      • Contact Info
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 3. Learning Objectives
      • The students/participants of this lecture/presentation/workshop will be able to define what is leadership?.
      • The participants will be able to understand the difference between a leader versus a manager.
      • The participants will be able to identify some qualities/characteristics of a good leader versus a lousy/bad leader.
      • The students/participants will become aware of some of the common leadership theories present in management literature.
      • The students/participants will be able to list some types of leadership.
      • The students will be able to apply the concept of leadership to case study.
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 4. What is Leadership?
      • What is Leadership?
      • Peter Drucker’s, Father of Management’s definition of Leadership: “Leadership is the lifting of one’s vision to higher sights” (Drucker School of
      • Management)
      • http://www.youtube.com/watch?v=Ec-X2SEd27k
      • Definition of Leadership from Mid-Atlantic Health Leadership Institute, Johns Hopkins University
      • “ The art of mobilizing others to want to struggle for shared aspirations” (Kouzes , JM & Posner, BZ, 2001)
      • Can you relate in your own words, from knowledge of the Bible and experiences, what is leadership?
      • To me, Leadership is the ability to lead people through one’s vision, example (be a model) and to transform the lives in a positive way for many years to come.
      • In the Bible, Jesus calls his disciples to become fishers of men, not fishermen. Matthew 4:19 Then He said to them, “Follow Me, and I will make you fishers of men.” Jesus had the vision and he led by being a role model to his 12 disciples, and changed the lives of many people and still is doing so.
      • (With Jesus as Leader- an example- a student perspective, The Texas Student Leadership Forum ) http://www.txslf.org
      • http://www.youtube.com/watch?v=EKAMLBqSjz0&NR=1&feature=endscreen (2:40)
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 5. Top 10 Characteristics of a Good Leader
      • Shares a common Vision, Goals & Objectives
      • Intelligent/Expert/Knowledgeable
      • Good Listener and is empathetic
      • Communicates well
      • Motivates others Involves & Empowers others
      • Brave/Bold/Courageous
      • Honest
      • Optimistic/Positive
      • Makes good decisions, can admit failure and knows when to change direction
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 6. Qualities of a Good Leader
      • The top 10 characteristics of a successful leader.
      • What are some of the top 10 characteristics of a leader?
      • http://www.youtube.com/watch?feature=endscreen&v=silPtekoFqE&NR=1
      • (Businessminder.net, 3:03)
      • The Chartered Institute of Personnel and Development, UK.
      • (Employees & Employer’s Perspectives) http://www.youtube.com/watch?v=CWglvWTsswE&feature=related (4:44)
      • ( www.cipd.co.uk/dvd )
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 7. What is Emotional Intelligence (EI)?
      • Self-awareness- knows about one’s strengths, weaknesses, drives, values, and impact on others.
      • Self-regulation- to control or redirect disruptive emotions or impulses.
      • Motivation- “ being driven to achieve for the sake of achievement”.
      • Empathy- to understand other’s emotions
      • Social Skill- to build rapport with others, to move them in the desired directions.
      α Ώ Alpha & Omega Healthcare Management Consulting Source: Goleman, D. What Makes a Leader? Best of HBR. Harvard Business Review Press. 1998.
    • 8. Characteristics of a Bad/Lousy Leader
      • Negative/Pessimistic (Always)
      • Not supportive of staff
      • Dishonest
      • Finger pointing
      • Inability to motivate
      • Incompetent (not an expert)
      • Does not delegate tasks evenly
      • Unable to take risks
      • Cannot make decisions
      • Cannot admit failure
      α Ώ Alpha & Omega Healthcare Management Consulting Source: Modified from Linda Smith, University Of Maryland University College, 2003 (from John Hopkins Mid-Atlantic Health Leadership Institute)
    • 9. For Discussion
      • Are Leader’s Born? The popular saying, “ He/She is a born leader” Do you agree or disagree with this statement, please explain your answer?
      • Can Leader’s be made? Please explain.
      • Can you develop leadership skills? Please explain.
      • Does a leader always have a formal title (e.g. President, Prime Minister etc?
      • What are some common roles a leader can play in an organization/team?
      Ώ α Alpha & Omega Healthcare Management Consulting
    • 10. What is the difference between a Leader & Manager? α Ώ Alpha & Omega Healthcare Management Consulting Source: What is the difference between Management and Leadership? Wall Street Journal http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-between-management-and-leadership / Source: Bennis, W. On Becoming a Leader, 1989 LEADER MANAGER Leaders innovates Manager administers Leaders are original Managers are a copy Leader develops Manager maintains Leader focuses on People Manager focuses on systems and structures Leader inspires trust Managers relies on control Leader has long range perspective Manager has a short range view Leader asks what and why Manager asks how and when Leader’s eye is on the horizon Manager’s eye is on the bottom line Leader originates Managers imitates Leader is his or her own person Manager is a classic good soldier Leader does the right thing Manager does things right Leader challenges the status -quo Manager accepts the status-quo
    • 11. Theories of Leadership
      • Leadership Theories 1) Trait Theories * These theories rest on the assumption that the individual is more important than
      • the situation 2) Style Theories * These theories rest on the assumption that the leadership style of the leader is more
      • important than the situation. 3) Contingency theories * Takes into account other variables in any leadership situation, in particular the
      • task and/or the work group and the position of the leader within that work
      • group.
      α Ώ Alpha & Omega Healthcare Management Consulting Source: Mathew, TM. Overview of Management Theories Lecture, 2009. Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn). London: McGraw-Hill
    • 12. Theories of Leadership Cont’d
      • Contingency Theories are further divided into three: 1) Fiedler (3 leadership styles were identified ) a) Relationship-motivated b) Task-Directed c) Choice of task/relationship style 2) House’s Path-Goal (4 styles) a) Leader Directiveness b) Leader Supportiveness c) Leader Achievement-Orientedness d) Leader Participativeness
      • 3) Vroom’s & Yetton’s (5 styles from autocratic to collaborative) (concentrate upon decision making, leaders must be flexible and change their styles to fit the situation which is opposite of Fiedler’s, as subordinate commitment increases to decision-collaborative style)
      α Ώ Alpha & Omega Healthcare Management Consulting Source: Mathew, TM. Overview of Management Theories Lecture, 2009. Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn). London: McGraw-Hill
    • 13. Theories of Leadership Cont’d
      • Alternate Leadership Theories (For Further reading- Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn) London: McGraw-Hill)
      • Leadership, Transformation and Vision (Bennis, 1994)
      • 2) Contextual Theories (Hosking and Leavy & Wilson)
      • Vertical Dyad leadership (VDL) theory (Danseareau et al. 1973)
      • Leader as a symbolic activity
      • Leader as superfluous (leader is not needed)
      • 6) Leader as cultural engineers
      α Ώ Alpha & Omega Healthcare Management Consulting Source: Mathew, TM. Overview of Management Theories Lecture, 2009. Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn). London: McGraw-Hill
    • 14. Types of Leadership
      • 1) Visionary Leadership (shares a common vision and leads through this vision)
      • http://www.youtube.com/watch?v=WPg1TiXx83I&feature=related (0:19)
      • 2) Situational Leadership (4 leadership styles, adopting the style based on the situation)
      • http://www.youtube.com/watch?v=vRIIT7QW5vc&feature=related (7:56)
      • “ leadership with them, not unto them”- Ken Blanchard
      • http://www.youtube.com/watch?v=M1uyU3YSqes&feature=relmfu (3:00)
      • 3) Servant Leadership. Leading by serving others
      • Robert Greenleaf, the guru on servant leadership http://www.youtube.com/watch?v=OHd7s2OzpVI (9:50)
      • “ How can I serve you better, so that you can get your job done”- Scott Blanchard on servant leadership.
      • 4) Transactional Leadership: ‘ This for that’ concept. You get something (reward) when you complete a task or transaction. http://www.youtube.com/watch?v=UdpEt2R9p1Y (2:25)
      • 5) Transformational Leadership (Change Agent, transforming lives):
      • http://www.youtube.com/watch?v=xGXJCerWpLE&feature=related (1:04)
      • From a Christian Perspective http://www.youtube.com/watch?v=cZqVvbima2I&feature=related (7:20)
      • 6) Charismatic Leadership (Someone who leads with his/her charms), two types
      • Crisis-Bases (like at times of war)
      • Visionary (during peaceful times)
      • http://www.youtube.com/watch?v=nwAztuTfeIo&feature=related (4:43)
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 15. Rules of Leadership
      • The 13 rules of Leadership – Gen. Colin Powell
      • http://www.youtube.com/watch?v=C-vve55FDaU&feature=related (3:18)
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 16. Quiz
      • 1) What are some of the types of leadership?
      • Visionary
      • Ego-centric
      • Servant
      • Situational
      • Managerial
      • 2) What are three major theories of leadership?
      • Trait
      • Contingency
      • Style
      • Scientific
      • Motivational
      • 3) What are some good qualities of a leader?
      • Good Listener
      • Excellent Communication skills
      • Confident
      • Visionary
      • All of the above
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 17. Quiz Answers
      • Answers to Q.1: a, c, d
      • Answers to Q.2: a, b, c
      • Answers to Q.3: e
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 18. Assessing Leadership Skills
      • There are five practices of exemplary leadership (Kouzes, JM, Posner, BZ, 2001)
      • Challenging the process
      • Inspiring a Shared Vision
      • Enabling Others to Act
      • Modeling the Way
      • Encouraging the Heart
      α Ώ Alpha & Omega Healthcare Management Consulting Sources: Kouzes, JM., Posner, BZ. Leadership Practices Inventory. Participant’s Workbook. 2001. Jossey-Bass/Pfeiffer.
    • 19. Case Study
      • Southwest Airlines
      • Written assignment
      • After reading the case study on Southwest Airlines (2 pages), write answers to the questions given below. (maximum 3 pages using this lecture provided on leadership, and other internet/library resources).
      • From the case, which leadership theories that was reviewed apply and why? (e.g Trait, Contingency, Alternative Leadership theory- Leadership as Cultural engineers etc) .
      • What are some of the leadership characteristics/qualities of Herb Kelleher, (the leader in this case)?
      • What are the type (s) of leadership styles ( e.g. situational, transformational etc) of the leader and managers in this case? Please Explain your answer.
      • Source: Kochan, Thomas A. Southwest Airlines. 1999. The Aspen Institute, Center for Business Education. Source: Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management. Internet. http://www.caseplace.org/d.asp?d=425 )
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 20. Lessons of the Flying Geese
      • http://www.powershow.com/view/158fea-Y2M0M/LESSONS_OF_THE_GEESE_flash_ppt_presentation (3:00)
      • Leadership Styles- The Geese, Eagle and Turkey
      • http://www.youtube.com/watch?v=DMuawiTn26Q&feature=related (6:14)
      • Different Versions on You Tube
      • http://www.youtube.com/watch?v=m4FkKrgxSl4&feature=related (3:17)
      • http://www.youtube.com/watch?v=dXL5M30A_sg (3:51)
      Ώ α Alpha & Omega Healthcare Management Consulting Matthew 10:31 New King James Version (NKJV) “ Do not fear therefore; you are of more value than many sparrows”. Matthew 10:29 New King James Version (NKJV) “ Are not two sparrows sold for a copper coin? And not one of them falls to the ground apart from your Father’s will”. Source: House Sparrrows http://en.wikipedia.org/wiki/House_Sparrow#cite_note-211
    • 21. Famous Quotes from Great Leaders
      • Great Quotes from Great Leaders
      • http://www.youtube.com/watch?v=ZCE_9hoRWlk&feature=related (3:57)
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 22. Summary
      • What is Leadership?
      • Qualities of a good Leader
      • Leader vs Manager
      • Leadership Theories
      • Types of Leadership
      • Rules of Leadership
      • Assessing Leadership Skills
      • Lesson on Leadership from the Flying Geese
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 23. References
      • 1) Mathew, TM. Review of Organizational Behavior Theories Lecture, 2005.
      • 2) Mathew, TM. Overview of Management Theories Lecture, 2009. Internet. http://www.youtube.com/watch?v=f-Zgiytfyk0
      • 3) Goleman, D. What Makes a Leader? Best of HBR. Harvard Business Review Press. 1998.
      • 4) Rosenfeld, R.H. and Wilson, D.C. (1999) Managing Organizations: Text, Readings & Cases (2nd edn) London: McGraw-Hill
      • 5) Kochan, Thomas A. Southwest Airlines. 1999. The Aspen Institute.
      • Rebuilding the Social Contract at Work: Lessons from Leading Cases, Institute for Work and Employment Research, MIT Sloan School of Management. Internet. http://www.caseplace.org/d.asp?d=425
      • 6) Kouzes, JM., Posner, BZ. Leadership Practices Inventory. Participant’s Workbook. 2001. Jossey-Bass/Pfeiffer.
      • 7) A Celebration of Leadership (The Drucker Experience, Vol.16). Drucker School of Management. 2011. Internet.
      • http://www.youtube.com/watch?v=Ec-X2SEd27k
      • 8) Texas Student Leadership Forum. 2009. Internet
      • http://www.youtube.com/watch?v=EKAMLBqSjz0&NR=1&feature=endscreen
      • 9) The Top 10 Characteristics of a Leader. Business Minder.Net. 2008. Internet.
      • http://www.youtube.com/watch?feature=endscreen&v=silPtekoFqE&NR=1
      • 10) Leadership Qualities/Actions. 2009. The Chartered Institute of Personnel Development, UK. Internet. http://www.youtube.com/watch?v=CWglvWTsswE&feature=related
      • 11) Developing a Leadership Style. What is the difference between Management and Leadership? 2012. Wall Street Journal. Internet. http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-between-management-and leadership/
      • 12) Dilbert’s Visionary Leadership. 2011
      • http://www.youtube.com/watch?v=WPg1TiXx83I&feature=related
      • 13) Situational Leadership. Black Hair Dye. 2009
      • http://www.youtube.com/watch?v=vRIIT7QW5vc&feature=related
      • 14) Situational Leadership II. Ken & Scott Blanchard. 2008. Internet. http://www.youtube.com/watch?v=M1uyU3YSqes&feature=relmfu
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 24. References Cont’d
      • 15) Servant Leadership Video Based on Robert Greenleaf’s Writings. Trainer’s Tool Chest, LLC. 2010. Internet. http://www.youtube.com/watch?v=OHd7s2OzpVI
      • 16) Transactional Leadership. Society for Human Resources and Management (SHRM). 2010. Internet. http://www.youtube.com/watch?v=UdpEt2R9p1Y
      • 17) Transformational Leadership. Boyd, L. 2010. Internet
      • http://www.youtube.com/watch?v=xGXJCerWpLE&feature=related
      • 18) Transformational Leadership. Christian Chamber Northwest.com. 2011. Internet. http://www.youtube.com/watch?v=cZqVvbima2I&feature=related
      • 19) Colin Powell’s 13 Rules of Leadership. 2007. Internet. http://www.youtube.com/watch?v=C-vve55FDaU&feature=related
      • 20) Kumar, R. Leaders are Made, Not Born. 2009. Internet. http://www.youtube.com/watch?v=GA5sJWoKHyY&feature=related
      • 21) McNeish, R.(1972). Lesons of the Geese .Internet . http://www.powershow.com/view/158fea-Y2M0M/LESSONS_OF_THE_GEESE_flash_ppt_presentation
      • 22) Lum, M. Leadership Styles- Geese, Eagles & Turkeys. 2011 . Internet. http://www.coachingworks.com.my
      • 23) Internet . http://www.youtube.com/watch?v=m4FkKrgxSl4&feature=related . 2011.
      • 24) Pacitti M.. Geese Fly in V Formation,Why?. 2011. Internet. http://www.youtube.com/watch?v=dXL5M30A_sg
      • 25) Sentenn Capital Investments. “Great Quote from Great Leaders”. 2009 . Internet. http://www.youtube.com/watch?v=ZCE_9hoRWlk&feature=related
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 25. Further Reading & Resources
      • 1) Goleman, D. What Makes a Leader? Best of HBR, Harvard Business Review. 1998.
      • 2) Kotter, J.. Leading Change, Why Transformation Efforts Fail?. Best of HBR, Harvard Business
      • Review. 1998.
      • 3) Handy, C. (1993). Understanding Organizations . 4 th Edn. London: Penguin.
      • 4) Corbett, JM. (1994). Critical Cases in Organizational Behavior . Palgrave MacMillian
      • 5) HBR’s 10 Best Reads on Leadership. 1 st Edition. Harvard Business Review Press. 2011.
      • 6) Kouzes, JM, Posner, BZ. The Leadership Challenge, 4th Edition. John Wiley & Sons. 2007.
      • 7) Heller, R. Learning to Lead. DK Publishing. 1999.
      • 8) American Management Association (AMA) Leadership Books, Seminars and webinars
      • http://www.amanet.org/training/seminars/leadership-training.aspx
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 26. Questions/Comments α Ώ Alpha & Omega Healthcare Management Consulting
    • 27. About the Presenter
      • Dr. Mathew took MD degree from Vitebsk State Medical University, Vitebsk, Belarus. Permanent Registration with the Ministry of Health, Belarus to Practice Medicine; MPH from Drexel University, Philadelphia, USA and MBA from Warwick Business School, University of Warwick, Coventry, UK.
      • Dr. Mathew has over 10 years of experience in the healthcare industry in various sectors: Private, Public (Federal, State and Local), Academia and Non-profit).
      • Dr. Mathew is a member of the World Medical Association, European Medical Association, Russian American Medical Association, the UN-USA NJ Chapter and member of 50 groups and associations on Linkedin.com.
      • Dr. Mathew was a scholar to the Mid-Atlantic Health Leadership Institute, Johns Hopkins University, (2002-2003).
      • Dr. Mathew is a fellow and board Certified by the American Academy of Project Management and American Academy of Financial Management.
      • Dr. Mathew is the Founder, President and CEO of Alpha & Omega Healthcare Management Consulting www.alphanomega.info
      • Dr.Mathew can teach online with Moodle (Certificate of Completion) and has experience with several other learning management systems (eCollege, Blackboard etc).
      • In 2009, Dr. Mathew was nominated as a member to the
      • Global Advisory Board of the American Academy of Project Management ; the Editorial Advisory Committee of the Nation's Health- American Public Health Association's Newspaper and is a member of the Harvard Business Review Advisory Council .
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 28. About the Company
      • Alpha & Omega Healthcare Management Consulting (Dr.Tripthi Mary Mathew, LLC) is full-service contractor providing broad spectrum of quality healthcare management services to  Federal, State, Local Governments, Pharmaceuticals, Hospitals, Physician Offices,  Academia  and Non-Profit sector clients.
      • Alpha & Omega Healthcare Management Consulting was validated as a Micro, Small, Medium Enterprise (SME) by the European Commission under the FP7 framework (Research, Technology and Development) in 2011. 
      • Alpha & Omega Healthcare Management Consulting is a United Nation’s Global Market Place (UNGM) registered vendor ( registration number is 192449)
      • It is also registered with UNOG (Vendor ID #82940, Level 1)
      • It is Registered with United Nation’s Development Business Directory Online http://www.devbusiness.com/directory.asp#4
      • Alpha & Omega Healthcare Management Consulting is registered & certified with the State of  New Jersey, Division of Revenue. It is also certified as a Small Business Enterprise (SBE), Minority and Woman (MWBE) Owned Business Enterprise by the State of New Jersey, Division of Minority and Women Business Development. The company is also registered globally with Dun and Bradstreet (DUNS number) and  the U.S Federal Government in the Central Contractor Registry (CCR) and certified by Online Representation and Certification Application (ORCA).
      • Please see the services & services request form page on the company website at http://www.alphanomega.info for more details.
      α Ώ Alpha & Omega Healthcare Management Consulting
    • 29. Contact Info
      • Tripthi M. Mathew, MD, MPH, MBA
      • President & CEO
      • Alpha & Omega Healthcare Management Consulting
      • 31 Glenview Drive
      • West Orange, New Jersey 07052, USA
      • [email_address]
      • [email_address]
      • www.alphanomega.info ; www.tripthimathew.com
      • You can find us on
      • Facebook: http://www.facebook.com/pages/Alpha-Omega-Healthcare-Management-Consulting/97737166229
      • Twitter: http://twitter.com/#!/TMMathew
      • Linkedin.com: http://www.linkedin.com/in/mathewtm
      • You Tube: http://www.youtube.com/user/DrMathewTM
      • Skype: DrTripthiM
      • Blogspot: http://tripthimathew.blogspot.com/ (Healthcare Industry- Professional Blog)
      • http://mathewtm.blogspot.com/ (Reflections- Personal Blog)
      α Ώ Alpha & Omega Healthcare Management Consulting

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