Lotusphere 2012, BP105: tick.tick.tick.tick. #! It's time to Evangelise, Educate and Engergise your users to Get Productive, Get Social and Do BUSINESS!

BP105 tick.tick.tick.tick. #! It's time to Evangelise, Educate and Engergise your users to Get Productive, Get Social and Do BUSINESS! Mat Newman | Director - Education | ISW @matnewman about.me/matnewman

Abstract
Social Business is NOW. Harness the power of the Four Cs to enable your users to Connect, Communicate, Co-ordinate and Collaborate using the Social Sensation - IBM Connections ™ , and the Productivity Powerhouse - IBM Lotus Notes ™ . This session is packed full of techniques and demonstrations that you can take back to your workplace to help you Evangelize, Educate and Energize your users to Get Productive, Get Social and Do BUSINESS!

Agenda
Understand the problem
i See , The Solution
Use the FourCe
Get Productive, Get SOCIAL and DO Business!

The Problem The realisation that there is a problem with the way we currently work

Is this you?
Tired of Knowledge Management via email?
Endlessly responding to requests for the same information from other team members?
Unable to access historical information in relation to your role or project?

What typically happens
User creates content
Names and stores it …
Other users cant find it!
MIGHT be able to locate the original author
The Email chain begins

When content is SENT
Send:
Only involves those addressed in the message
Precludes new team members
No historical reference.

Understanding the Problem
Is there a file or communication that contains the content I need?
Where is it?
I can't find it!
I am not authorised to access that folder!
Who might know where it is?
Do I know how to connect with the person responsible for that content?
Do I REALLY want to flood peoples Email?
WHERE is the AUTHORITATIVE content?

Recognising that File System 1.0 has failed us!
User names a file: “Current.doc”
Places it into a secured folder:
Share IT Infrastructure Management
File has context ONLY because of it's Location
File is relevant only in that place in space and time
“someone” moves the file, or worse: emails it!
The file is no longer relevant because it has no context!

The Awakening While 'Content is King', it's PEOPLE that create, manage and maintain that content.

The Solution is Social! Connect with the PEOPLE … Connect with the CONTENT!

Social is simple
it's an enabler for your own personal and professional development,
it's about sharing the knowledge you have,
it's giving others access to that knowledge, and
it's enabling others to benefit from your experience.

This is NOT the time to be scared of the Social 'Buzz'
You have been doing it your entire life
In the playground as a child
In the classroom as a student
In your workplace as a professional
In any environment with your 'Connections'
And more recently
Online with Social Media tools, such as:
Twitter, Facebook, Linkedin, Picasa, Slideshare, Tumblr, Blogger, Wordpress, Skype,
Google+, PingFM.

i See The process for becoming a social champion

The ' i ' in i See i nvest The seeds you sow ... … determines the harvest you will reap.

Invest
The more you Invest, the more valuable you will be seen as a potential connection.
By Investing your knowledge, you are increasing recognition with your connections and your wider network regarding your expertise.
The people YOU are connected to expose you to a wider network

i See that TAGGING, ROCKS!
File System 1.0 concepts are DEAD!
Placing files in a location in space and time has failed me
I can't find the information relevant to me
I can't remember what I called the file
I put it in the wrong place!
Tagging:
Is an attribute of the content
Can never be “lost'
“Move” the content, retain the “Tags”
When Emailed or Sent retains it's context
Allows me to refine searches and filters based on the TAGS

i See that:
Tools, such as:
Profiles
Wiki's
Blog's / Micro-blogs, and
Discussions/Forum's
Are the places where my 'social' investment is required!

i See the importance of Profiles
Detail qualifications and experience
Provides contact information
Shows activity and interaction
Allows access to that person's CONTENT

i See the importance of Wikis
Wiki's are reference documents that others may use as an authoritative guide
Are SECURED, by default
Can be SHARED at any time
They have an AUDIT TRAIL
Can be easily VERSIONED

i See the importance of Blogs
Blogs: express an opinion, detail an experience, or share a discovery, which invite others to interact through comments
Micro-blogs are smaller expressions of opinion and the fastest way to communicate and provide immediate feedback
Comments are how you respond and contribute

i See the importance of Forums
A concentrated, permanent discussion thread
Topic focussed
Response based

i See the importance of SHARING
SHARING rather than SILOing means
One authoritative reference
Easy Access for other Team Members
Historical reference for new Team Members
Relevant Tags that categorize my content make it easier to locate and filter

Once you “ invest ”, you need to “ See ”

The 'C' in i See : 'Use the FourCe Luke, Use the FourCe'

The Social era adds a new “C”
Connect
Communicate
Co-ordinate
Collaborat e

C onnect
Profiles show qualifications and experience,
Activity to determine relevance,
'Investment' to identify expertise

C ommunicate
Start the conversation
Open conversation
Start a Discussion
Post on a 'Wall'
Reply with a comment
Private conversation
Instant messaging
Email
Beware of 'closing the lines of communication', the antithesis of 'social'

C o-ordinate
Gather the team
Determine availability
Choose the tool
Schedule the Actions

C ollaborate
USE the Tool!
SHARE the content!

Beware !

If you always do what you've always done, you'll always get what you've always got! Henry Ford

The Dangers!
Applying email client 'management' principals to Social
Treating social file tools the same as File System 1.0

The Social Savior !

Use the Productivity Powerhouse – IBM Lotus™ Notes™ – to manage your Social activity

Get SOCIAL – right out of the box with 8.5.3!
Entitlement to Connections Profiles
Entitlement to Connections Files
Domino Blog Template
Domino Wiki Template
Domino Discussion Template
Domino's Terrific NEW Team-Room Template! (Upgrade Pack 1)
Productivity Applications
Word Processor, Spreadsheet and Presentations
Personal Information Management
Mail, Calendar, To-Do, Contacts, Notebook
Instant Communications
SameTime
PLUG INS – PLUG INS – PLUG INS, which are cool … Oh and Widgets!

ROI – Big TIME
$0 Investment in new licenses for those on Maintenance
Minimal configuration required for Administrators
Add a Connections environment in just a few hours
Use Stuart Mcintyre and Rob Wunderlich's “Zero to Hero” presentation from #LS11
Publish the tools, provide the benefits

Why Notes?
Control via Policies
Publish Widgets and Plug-ins via the Widget Catalog
Native online and off-line access to the Domino based tools
One App to rule them all, One App to find them, One App to bring them all and for the User, bind them.

Notes excels at
Controlling the stream
Collating the content
Checking the actions
While providing the ability to...

Go Web!
There's an 'App' for that!
Traveler access for PIM
Android
iOS
Nokia/Symbian
SameTime mobile for
Android
iOS
Nokia/Symbian
Files, files, files
Symphony mobile for Android and iOS
(DjVu for Nokia/Symbian)
Web Browser for
Notes/Domino apps,
Connections

Demo Time!
Invest
Get Connected
SHARE
#GetProductive!

Why NOTES is more important than ever
The 'glue' that holds everything together
'More' than just email
It IS all about the 'Apps'
Plug-in anything
Cross-reference and Control
Historical reference for all

Get Social, Get Productive and Do Business!
Invest your Knowledge, Connect with other Creators, and SHARE the Content!
It is EASY to Invest
Connections are Everywhere
Communications can be Centralized
Coordinate the Activity
Collaborations are Collated and Convenient to access
Social is an Enabler, but the EFFORT must be managed!

Credits and Acknowledgements
This Week In Lotus (Podcast)
www.thisweekinlotus.com
Taking Notes (Podcast)
www.takingnotespodcast.com
Get Social – Do Business (Podcast)
www.getsocialdobusiness.com
Get BOLD! (Book)
Sandy Carter:
Find this book on Amazon.com
All the Bloggers on PlanetLotus.org

Summary
Understand the problem
i See , The Solution
Use the FourCe
Get Productive, Get SOCIAL and DO Business!

Questions?

CONNECT with me!
matnewman.com
about.me/matnewman
LotusLIVE
Greenhouse
facebook.com/matnewman
linkedin.com/in/matnewman
@matnewman on twitter
Google “Mat Newman”
Look for the guy in the Yellow Suit
Just shout “MAT NEWMAN”!
Hugs are always welcome :-)

Legal disclaimer © IBM Corporation 2012. All Rights Reserved. The information contained in this publication is provided for informational purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS without warranty of any kind, express or implied. In addition, this information is based on IBM’s current product plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing contained in this publication is intended to, nor shall have the effect of, creating any warranties or representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreement governing the use of IBM software. References in this presentation to IBM products, programs, or services do not imply that they will be available in all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may change at any time at IBM’s sole discretion based on market opportunities or other factors, and are not intended to be a commitment to future product or feature availability in any way. Nothing contained in these materials is intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any specific sales, revenue growth or other results. Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming in the user's job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here. All customer examples described are presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual environmental costs and performance characteristics may vary by customer. IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries, or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both. Adobe, the Adobe logo, PostScript, and the PostScript logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States, and/or other countries. Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel, Intel Centrino, Celeron, Intel Xeon, Intel SpeedStep, Itanium, and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. UNIX is a registered trademark of The Open Group in the United States and other countries. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Other company, product, or service names may be trademarks or service marks of others. All references to [insert fictitious company name] refer to a fictitious company and are used for illustration purposes only.

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Lotusphere 2012, BP105: tick.tick.tick.tick. #! It's time to Evangelise, Educate and Engergise your users to Get Productive, Get Social and Do BUSINESS!

by Mat Newman on Jan 22, 2012

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Lotusphere 2012, BP105: tick.tick.tick.tick. #! It’s time to Evangelise, Educate and Engergise your users to Get Productive, Get Social and Do BUSINESS! — Presentation Transcript