multi-channel, multi-touch point world.Tradition of direct one-to-one contactLove new touch pointsNavigate many touch pointsopportunity to delight the customer.customer experience.
Mapping the journey allows us to do something powerful,understand, predict and ultimately pre-empt Prevent calls save money. Reduce cost, improve experienceEmail setupReduce costListen and understand Big dataModelAnalytical tools
1. Multi Channel
PhoneChat Email Social Retail Apps Online
Self Service Problem
to Problem Prevention