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Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
Ben Waber People Analytics
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Ben Waber People Analytics

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Ben Waber, Co-founder of Sociometric Solutions presented on People Analytics at MassTLC workforce development summit December 2013

Ben Waber, Co-founder of Sociometric Solutions presented on People Analytics at MassTLC workforce development summit December 2013

Published in: News & Politics
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  • 1. People Analytics Ben Waber © 2013 Sociometric Solutions All Rights Reserved.
  • 2. © 2013 Sociometric Solutions All Rights Reserved.
  • 3. © 2013 Sociometric Solutions All Rights Reserved.
  • 4. © 2013 Sociometric Solutions All Rights Reserved.
  • 5. Why is organizational change hard? © 2013 Sociometric Solutions All Rights Reserved.
  • 6. vs. © 2013 Sociometric Solutions All Rights Reserved.
  • 7. Solution © 2013 Sociometric Solutions All Rights Reserved.
  • 8. A Regular Day © 2013 Sociometric Solutions All Rights Reserved.
  • 9. © 2013 Sociometric Solutions All Rights Reserved.
  • 10. © 2013 Sociometric Solutions All Rights Reserved.
  • 11. © 2013 Sociometric Solutions All Rights Reserved.
  • 12. Generating Data © 2013 Sociometric Solutions All Rights Reserved.
  • 13. Speaking  Time   38%   21%   62%   79%   12%   88%   © 2013 Sociometric Solutions All Rights Reserved. 29%   71%  
  • 14. Turn  Taking   38%   21%   62%   79%   12%   88%   © 2013 Sociometric Solutions All Rights Reserved. 29%   71%  
  • 15. Interac1vity   38%   79%   71%   88%   © 2013 Sociometric Solutions All Rights Reserved.
  • 16. Posture   30◦   © 2013 Sociometric Solutions All Rights Reserved.
  • 17. Energy  Level   30◦   9  AM   © 2013 Sociometric Solutions All Rights Reserved. 10  AM   11  AM   12  PM   1  PM   2  PM  
  • 18. Digital  Data   30◦   9  AM   © 2013 Sociometric Solutions All Rights Reserved. 10  AM   11  AM   12  PM   1  PM   2  PM  
  • 19. Tone  of  Voice   © 2013 Sociometric Solutions All Rights Reserved.
  • 20. Speaking  Speed   © 2013 Sociometric Solutions All Rights Reserved.
  • 21. Volume   © 2013 Sociometric Solutions All Rights Reserved.
  • 22. Individuals © 2013 Sociometric Solutions All Rights Reserved.
  • 23. Teams © 2013 Sociometric Solutions All Rights Reserved.
  • 24. Organizations © 2013 Sociometric Solutions All Rights Reserved.
  • 25. Sensing Technology 1997 © 2013 Sociometric Solutions All Rights Reserved. 2013
  • 26. Sociometric Badge Microphone Infra-Red (IR) Transceiver Accelerometer Bluetooth © 2013 Sociometric Solutions All Rights Reserved.
  • 27. Case Studies © 2013 Sociometric Solutions All Rights Reserved.
  • 28. © 2013 Sociometric Solutions All Rights Reserved.
  • 29. German Bank Face-to-Face E-Mail © 2013 Sociometric Solutions All Rights Reserved.
  • 30. © 2013 Sociometric Solutions All Rights Reserved.
  • 31. ? © 2013 Sociometric Solutions All Rights Reserved. Experts
  • 32. ? © 2013 Sociometric Solutions All Rights Reserved. Experts
  • 33. All About Al •  Talk to Al 66% Reduction in Completion Time •  Al’s Productivity About Average © 2013 Sociometric Solutions All Rights Reserved.
  • 34. Expert Solution © 2013 Sociometric Solutions All Rights Reserved.
  • 35. Expert Solution © 2013 Sociometric Solutions All Rights Reserved.
  • 36. © 2013 Sociometric Solutions All Rights Reserved.
  • 37. Phase 1 Results •  Cohesion (engagement) predicted productivity o  o  The opposite of how call centers are managed Engagement was unrelated to tenure and gender •  Engagement reduces stress •  Solution: change break structure © 2013 Sociometric Solutions All Rights Reserved.
  • 38. Bank Call Center Phase 1 Break Structure © 2013 Sociometric Solutions All Rights Reserved. 15 Minutes Phase 2 Break Structure
  • 39. Phase 2 Results 25 % Change 20 15 10 5 0 Cohesion © 2013 Sociometric Solutions All Rights Reserved. Stress Decrease Productivity
  • 40. $15M/year © 2013 Sociometric Solutions All Rights Reserved.
  • 41. Perspectives © 2013 Sociometric Solutions All Rights Reserved.
  • 42. Remote Work © 2013 Sociometric Solutions All Rights Reserved.
  • 43. © 2013 Sociometric Solutions All Rights Reserved.
  • 44. A Primer on Programming © 2013 Sociometric Solutions All Rights Reserved.
  • 45. Remote Work Effect Percentage of Dependencies 60 50 40 Co-located 30 Remote 20 10 0 Congruence © 2013 Sociometric Solutions All Rights Reserved. Gap
  • 46. $150M/year © 2013 Sociometric Solutions All Rights Reserved.
  • 47. Distance Effect 70 % of Interactions 60 50 40 Study 1 F2F Study 1 E-Mail 30 Study 2 F2F 20 10 0 Next Desk Same Row © 2013 Sociometric Solutions All Rights Reserved. Same Floor Different Floor
  • 48. Complex Projects © 2013 Sociometric Solutions All Rights Reserved.
  • 49. © 2013 Sociometric Solutions All Rights Reserved.
  • 50. 16 Months © 2013 Sociometric Solutions All Rights Reserved.
  • 51. © 2013 Sociometric Solutions All Rights Reserved.
  • 52. 6 Years $32 Billion © 2013 Sociometric Solutions All Rights Reserved.
  • 53. What’s Next? © 2013 Sociometric Solutions All Rights Reserved.
  • 54. Wrapping Up © 2013 Sociometric Solutions All Rights Reserved.
  • 55. © 2013 Sociometric Solutions All Rights Reserved.
  • 56. © 2013 Sociometric Solutions All Rights Reserved.
  • 57. © 2013 Sociometric Solutions All Rights Reserved.
  • 58. © 2013 Sociometric Solutions All Rights Reserved.
  • 59. © 2013 Sociometric Solutions All Rights Reserved.
  • 60. Questions? ben@socio-metric.com © 2013 Sociometric Solutions All Rights Reserved.
  • 61. © 2013 Sociometric Solutions All Rights Reserved.
  • 62. Retail Bank Branch 1 Branch 2 Branch 3 Performance? © 2013 Sociometric Solutions All Rights Reserved.
  • 63. Retail Bank Branch 1 Branch 2 Branch 3 1 3 2 © 2013 Sociometric Solutions All Rights Reserved.

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