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Ben Waber People Analytics

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Ben Waber, Co-founder of Sociometric Solutions presented on People Analytics at MassTLC workforce development summit December 2013

Ben Waber, Co-founder of Sociometric Solutions presented on People Analytics at MassTLC workforce development summit December 2013

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Ben Waber People Analytics Ben Waber People Analytics Presentation Transcript

  • People Analytics Ben Waber © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • Why is organizational change hard? © 2013 Sociometric Solutions All Rights Reserved.
  • vs. © 2013 Sociometric Solutions All Rights Reserved.
  • Solution © 2013 Sociometric Solutions All Rights Reserved.
  • A Regular Day © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • Generating Data © 2013 Sociometric Solutions All Rights Reserved.
  • Speaking  Time   38%   21%   62%   79%   12%   88%   © 2013 Sociometric Solutions All Rights Reserved. 29%   71%  
  • Turn  Taking   38%   21%   62%   79%   12%   88%   © 2013 Sociometric Solutions All Rights Reserved. 29%   71%  
  • Interac1vity   38%   79%   71%   88%   © 2013 Sociometric Solutions All Rights Reserved.
  • Posture   30◦   © 2013 Sociometric Solutions All Rights Reserved.
  • Energy  Level   30◦   9  AM   © 2013 Sociometric Solutions All Rights Reserved. 10  AM   11  AM   12  PM   1  PM   2  PM  
  • Digital  Data   30◦   9  AM   © 2013 Sociometric Solutions All Rights Reserved. 10  AM   11  AM   12  PM   1  PM   2  PM  
  • Tone  of  Voice   © 2013 Sociometric Solutions All Rights Reserved.
  • Speaking  Speed   © 2013 Sociometric Solutions All Rights Reserved.
  • Volume   © 2013 Sociometric Solutions All Rights Reserved.
  • Individuals © 2013 Sociometric Solutions All Rights Reserved.
  • Teams © 2013 Sociometric Solutions All Rights Reserved.
  • Organizations © 2013 Sociometric Solutions All Rights Reserved.
  • Sensing Technology 1997 © 2013 Sociometric Solutions All Rights Reserved. 2013
  • Sociometric Badge Microphone Infra-Red (IR) Transceiver Accelerometer Bluetooth © 2013 Sociometric Solutions All Rights Reserved.
  • Case Studies © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • German Bank Face-to-Face E-Mail © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • ? © 2013 Sociometric Solutions All Rights Reserved. Experts
  • ? © 2013 Sociometric Solutions All Rights Reserved. Experts
  • All About Al •  Talk to Al 66% Reduction in Completion Time •  Al’s Productivity About Average © 2013 Sociometric Solutions All Rights Reserved.
  • Expert Solution © 2013 Sociometric Solutions All Rights Reserved.
  • Expert Solution © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • Phase 1 Results •  Cohesion (engagement) predicted productivity o  o  The opposite of how call centers are managed Engagement was unrelated to tenure and gender •  Engagement reduces stress •  Solution: change break structure © 2013 Sociometric Solutions All Rights Reserved.
  • Bank Call Center Phase 1 Break Structure © 2013 Sociometric Solutions All Rights Reserved. 15 Minutes Phase 2 Break Structure
  • Phase 2 Results 25 % Change 20 15 10 5 0 Cohesion © 2013 Sociometric Solutions All Rights Reserved. Stress Decrease Productivity
  • $15M/year © 2013 Sociometric Solutions All Rights Reserved.
  • Perspectives © 2013 Sociometric Solutions All Rights Reserved.
  • Remote Work © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • A Primer on Programming © 2013 Sociometric Solutions All Rights Reserved.
  • Remote Work Effect Percentage of Dependencies 60 50 40 Co-located 30 Remote 20 10 0 Congruence © 2013 Sociometric Solutions All Rights Reserved. Gap
  • $150M/year © 2013 Sociometric Solutions All Rights Reserved.
  • Distance Effect 70 % of Interactions 60 50 40 Study 1 F2F Study 1 E-Mail 30 Study 2 F2F 20 10 0 Next Desk Same Row © 2013 Sociometric Solutions All Rights Reserved. Same Floor Different Floor
  • Complex Projects © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • 16 Months © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • 6 Years $32 Billion © 2013 Sociometric Solutions All Rights Reserved.
  • What’s Next? © 2013 Sociometric Solutions All Rights Reserved.
  • Wrapping Up © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • Questions? ben@socio-metric.com © 2013 Sociometric Solutions All Rights Reserved.
  • © 2013 Sociometric Solutions All Rights Reserved.
  • Retail Bank Branch 1 Branch 2 Branch 3 Performance? © 2013 Sociometric Solutions All Rights Reserved.
  • Retail Bank Branch 1 Branch 2 Branch 3 1 3 2 © 2013 Sociometric Solutions All Rights Reserved.