SlideShare a Scribd company logo
1 of 51
Download to read offline
 
About Cobb Consulting ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preface – Questions from last Meeting ,[object Object],[object Object],[object Object]
Discussion Topics: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Comp Follows the Strategy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Reps Follow the Money ,[object Object],[object Object],[object Object]
INTERPRETING THE STRATEGY  ,[object Object]
Company Stage - Skok Scaling the Business David Skok Presentation to MTLC Dec 2010 Search for Product/Market Fit Search for Repeatable & Scalable  Sales Model Conserve Cash Invest Aggressively
Product Stage Influences Design ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Laggards Time Innovators Technology Adoption Lifecycle Customers’ buying habits impact on roles & metrics Early  Majority Late  Majority
Design your Sales Strategy  ,[object Object]
Skok - Sales Strategy Impact on CAC A rough estimate of CAC versus Sales Complexity http://www.forentrepreneurs.com/sales-complexity/ David Skok Presentation to MTLC Dec 2010
Eligible Job Roles ,[object Object],[object Object],[object Object]
DESIGNING THE COMP PLAN ,[object Object]
Best Practice:  Motivate ,[object Object],[object Object],[object Object],[object Object],[object Object]
Establish Target Pay - Basics Point of Excellence Top 10% of performers Target Total Comp (TTC) Aka:  On Target Earnings (OTE) MIX Ratio of base and incentive relative to TTC Base Target Incentive Upside
Comp Philosophy for Target Pay* Lower target pay  Higher target pay *  Sales Compensation Made Simple  World at Work Press P.42  40 th   50 th 60 th 75 th  Percentile 1. Degree of industry stability Rock solid High Moderate Low 2. Desired business results Very likely Probable Difficult Unlikely 3. Expected employee performance Low Average Stretch Exceptionally high 4. Productivity level Low Average Above average Very High 5. Talent supply Abundant Adequate Limited Scarce 6. Employee mobility Low Modest Some hiring away by competitors Very Competitive ,[object Object],Excessive Adequate Light Lean
Mix and Upside *  Sales Compensation Made Simple  World at Work Press P.42  90 80 50
Payout Components ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Base Target Incentive Upside Upfront ARR 50% MRR 35% Qtrly Bonus -15%
Payout Timing –  Reinforce Good Behavior ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Plan Documents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
View Comp Across Job Roles ,[object Object],[object Object],[object Object],[object Object]
ASSESSING THE PLAN ,[object Object]
Assessing the Plan ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pay for Performance ,[object Object],*  Sales Compensation Made Simple  World at Work Press P.126
Pay for Performance - Outliers *  Sales Compensation Made Simple  World at Work Press P.126  ,[object Object],[object Object]
Pay for Performance - Random *  Sales Compensation Made Simple  World at Work Press P.127  ,[object Object],[object Object]
Attainment Distribution *  Sales Compensation Made Simple  World at Work Press P.127  Percent of Reps Percent of Quota ,[object Object],[object Object]
Attainment Distribution Problems *  Sales Compensation Made Simple  World at Work Press P.132  Team of losers- goals too high Stars only – territories uneven
SAAS METRICS AND DRIVERS ,[object Object]
SaaS Issues, Metrics & Drivers ,[object Object],[object Object],[object Object],[object Object]
Problem:  SaaS and On-Premise What would you do? Sell a $150K software installation engagement. Sell a $1,000/month SaaS Subscription of your software with a 3 year contract. ,[object Object],[object Object]
The Cash Flow Gap -Skok David Skok Presentation to MTLC Dec 2010 Cash Gap (Slightly later breakeven point, because Gross Profit is less than MRR) 11 months to breakeven
Most Common SaaS Metrics ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HUBSPOT ,[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],What’s HubSpot?
Rethinking Marketing Outbound Marketing Inbound Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
HubSpot’s Marketing Platform Get Found Convert Analyze Advice Create SEO Mobile Social Media Promotion Drive Conversion Marketing Automation Social Media Analysis Analysis Support Experts Word Press SeoMoz Coder HootSuite Unbounce Marketo Radian6 Google Analytics On Your Own Consultant
Sales Model HubSpot http://www.forentrepreneurs.com/sales-complexity/
SaaS Sales Comp - HubSpot Case Study
Compensation Structure – Strategy Match Laggards Innovators Product Adoption Lifecycle Early  Majority Late  Majority Search for Product Market Fit
Phase 1: Product Market Fit ,[object Object],[object Object],[object Object],[object Object],Corporate Strategy  >>    Comp Structure ,[object Object],[object Object],[object Object],[object Object],Base (50%) Target Incentive (50%) Upside Velocity Retention
It worked ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],… for a while
Search for a Repeatable Sales Process Laggards Innovators Search for a Scalable & Repeatable Sales Process Early  Majority Late  Majority
Comp and LTV Misalignment
Phase 2: Repeatable Sales Process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Corporate Strategy  >>    Comp Structure ,[object Object],[object Object],[object Object],Base (50%) Target Incentive (50%) Upside Velocity Retention
It worked … but LTV calculations are unclear and often a lagging indicator New cohorts retained at much higher rates Customer Cohort … for a while
Scaling the Business Laggards Innovators Scaling the Business Early  Majority Late  Majority
Phase 3: Scaling ,[object Object],[object Object],[object Object],[object Object],Corporate Strategy  >>    Comp Structure ,[object Object],[object Object],[object Object],[object Object],* Start considering fit with manager comp plans Base (50%) Target Incentive (50%) Upside Velocity Retention
Will this work?
Lessons Learned ,[object Object],[object Object],[object Object],[object Object],[object Object]
Thanks! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

More Related Content

What's hot

Sales & marketing plan automotive and manufacturing (erp)
Sales & marketing plan  automotive and manufacturing (erp)Sales & marketing plan  automotive and manufacturing (erp)
Sales & marketing plan automotive and manufacturing (erp)Siddharth Adholia
 
Sales Enablement Framework
Sales Enablement FrameworkSales Enablement Framework
Sales Enablement FrameworkDemand Metric
 
How to Build a Proven Sales Process for Selling Software to Enterprises
How to Build a Proven Sales Process for Selling Software to EnterprisesHow to Build a Proven Sales Process for Selling Software to Enterprises
How to Build a Proven Sales Process for Selling Software to EnterprisesLandslide Technologies
 
Understanding Pre-sales & Sales Cycle
Understanding Pre-sales & Sales CycleUnderstanding Pre-sales & Sales Cycle
Understanding Pre-sales & Sales CyclePranshu Joshi
 
Demand Generation Program Playbook
Demand Generation Program PlaybookDemand Generation Program Playbook
Demand Generation Program PlaybookDemand Metric
 
Creating a Successful Sales Plan - Slideshare Edition
Creating a Successful Sales Plan - Slideshare EditionCreating a Successful Sales Plan - Slideshare Edition
Creating a Successful Sales Plan - Slideshare EditionDeborah L. Brown Maher
 
Product Strategy and Go to Market Model_Sample
Product Strategy and Go to Market Model_SampleProduct Strategy and Go to Market Model_Sample
Product Strategy and Go to Market Model_SampleParesh Baghel
 
Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator
Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator
Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator Adrian M Odgers
 
Sales, Sales Management, Sales Strategy
Sales, Sales Management, Sales StrategySales, Sales Management, Sales Strategy
Sales, Sales Management, Sales StrategyBrian Halligan
 
Outbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flowOutbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flowDavid Skok
 
Zero to 100 - Part 5: SaaS Business Model & Metrics
Zero to 100 - Part 5: SaaS Business Model & MetricsZero to 100 - Part 5: SaaS Business Model & Metrics
Zero to 100 - Part 5: SaaS Business Model & MetricsDavid Skok
 
Customer Relationship Management (CRM) and The Real Estate Professional
Customer Relationship Management (CRM) and The Real Estate ProfessionalCustomer Relationship Management (CRM) and The Real Estate Professional
Customer Relationship Management (CRM) and The Real Estate ProfessionalIXACT Contact
 
Zero to 100 - Part 7: The Role of the CEO
Zero to 100 - Part 7: The Role of the CEOZero to 100 - Part 7: The Role of the CEO
Zero to 100 - Part 7: The Role of the CEODavid Skok
 
Updated: 30 60 90 Day Sales Action Plan Updated Version
Updated: 30 60 90 Day Sales Action Plan Updated VersionUpdated: 30 60 90 Day Sales Action Plan Updated Version
Updated: 30 60 90 Day Sales Action Plan Updated VersionGordon Kiser
 
B2B content, website, and lead generation programs planning workshop
B2B content, website, and lead generation programs planning workshopB2B content, website, and lead generation programs planning workshop
B2B content, website, and lead generation programs planning workshopScott Armstrong
 
Go to Market 101
Go to Market 101Go to Market 101
Go to Market 101vinodharith
 
Go-to-Market Strategy
Go-to-Market StrategyGo-to-Market Strategy
Go-to-Market StrategyJeremy Horn
 
Pre sales process
Pre sales processPre sales process
Pre sales processThomas Zdon
 
The Future of B2B Growth is Product Led
The Future of B2B Growth is Product LedThe Future of B2B Growth is Product Led
The Future of B2B Growth is Product LedOpenView
 

What's hot (20)

Sales & marketing plan automotive and manufacturing (erp)
Sales & marketing plan  automotive and manufacturing (erp)Sales & marketing plan  automotive and manufacturing (erp)
Sales & marketing plan automotive and manufacturing (erp)
 
Sales Enablement Framework
Sales Enablement FrameworkSales Enablement Framework
Sales Enablement Framework
 
How to Build a Proven Sales Process for Selling Software to Enterprises
How to Build a Proven Sales Process for Selling Software to EnterprisesHow to Build a Proven Sales Process for Selling Software to Enterprises
How to Build a Proven Sales Process for Selling Software to Enterprises
 
Understanding Pre-sales & Sales Cycle
Understanding Pre-sales & Sales CycleUnderstanding Pre-sales & Sales Cycle
Understanding Pre-sales & Sales Cycle
 
Demand Generation Program Playbook
Demand Generation Program PlaybookDemand Generation Program Playbook
Demand Generation Program Playbook
 
Creating a Successful Sales Plan - Slideshare Edition
Creating a Successful Sales Plan - Slideshare EditionCreating a Successful Sales Plan - Slideshare Edition
Creating a Successful Sales Plan - Slideshare Edition
 
Product Strategy and Go to Market Model_Sample
Product Strategy and Go to Market Model_SampleProduct Strategy and Go to Market Model_Sample
Product Strategy and Go to Market Model_Sample
 
Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator
Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator
Go-To-Market Strategy Presentation - Big Idea Ventures Accelerator
 
Sales, Sales Management, Sales Strategy
Sales, Sales Management, Sales StrategySales, Sales Management, Sales Strategy
Sales, Sales Management, Sales Strategy
 
Outbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flowOutbound prospecting for highly targeted lead flow
Outbound prospecting for highly targeted lead flow
 
Zero to 100 - Part 5: SaaS Business Model & Metrics
Zero to 100 - Part 5: SaaS Business Model & MetricsZero to 100 - Part 5: SaaS Business Model & Metrics
Zero to 100 - Part 5: SaaS Business Model & Metrics
 
Lead Management
Lead ManagementLead Management
Lead Management
 
Customer Relationship Management (CRM) and The Real Estate Professional
Customer Relationship Management (CRM) and The Real Estate ProfessionalCustomer Relationship Management (CRM) and The Real Estate Professional
Customer Relationship Management (CRM) and The Real Estate Professional
 
Zero to 100 - Part 7: The Role of the CEO
Zero to 100 - Part 7: The Role of the CEOZero to 100 - Part 7: The Role of the CEO
Zero to 100 - Part 7: The Role of the CEO
 
Updated: 30 60 90 Day Sales Action Plan Updated Version
Updated: 30 60 90 Day Sales Action Plan Updated VersionUpdated: 30 60 90 Day Sales Action Plan Updated Version
Updated: 30 60 90 Day Sales Action Plan Updated Version
 
B2B content, website, and lead generation programs planning workshop
B2B content, website, and lead generation programs planning workshopB2B content, website, and lead generation programs planning workshop
B2B content, website, and lead generation programs planning workshop
 
Go to Market 101
Go to Market 101Go to Market 101
Go to Market 101
 
Go-to-Market Strategy
Go-to-Market StrategyGo-to-Market Strategy
Go-to-Market Strategy
 
Pre sales process
Pre sales processPre sales process
Pre sales process
 
The Future of B2B Growth is Product Led
The Future of B2B Growth is Product LedThe Future of B2B Growth is Product Led
The Future of B2B Growth is Product Led
 

Viewers also liked

Emerging Markets Plan - New Market Investment
Emerging Markets Plan - New Market InvestmentEmerging Markets Plan - New Market Investment
Emerging Markets Plan - New Market InvestmentApple
 
The Economics of Innovation: The Road to Optimism
The Economics of Innovation: The Road to OptimismThe Economics of Innovation: The Road to Optimism
The Economics of Innovation: The Road to OptimismChristine Nolan
 
Frank marino presentation
Frank marino presentationFrank marino presentation
Frank marino presentationMassTLC
 
MassTCL rapid development summit Kayak keynote
MassTCL rapid development summit Kayak keynoteMassTCL rapid development summit Kayak keynote
MassTCL rapid development summit Kayak keynoteMassTLC
 
Mark Watkins Big Data Presentation
Mark Watkins Big Data PresentationMark Watkins Big Data Presentation
Mark Watkins Big Data PresentationMassTLC
 
Holland Mark presentation
Holland Mark presentationHolland Mark presentation
Holland Mark presentationMassTLC
 
Apperian brian day
Apperian brian dayApperian brian day
Apperian brian dayMassTLC
 
Development teams: an untapped source of innovation that you must unlock!
Development teams: an untapped source of innovation that you must unlock!Development teams: an untapped source of innovation that you must unlock!
Development teams: an untapped source of innovation that you must unlock!MassTLC
 
S dillon mtlc 5-02-2013
S dillon   mtlc 5-02-2013S dillon   mtlc 5-02-2013
S dillon mtlc 5-02-2013MassTLC
 
DYN MassTLC go-to-market strategy
DYN MassTLC go-to-market strategyDYN MassTLC go-to-market strategy
DYN MassTLC go-to-market strategyMassTLC
 
Iron mountain, bill daly
Iron mountain, bill dalyIron mountain, bill daly
Iron mountain, bill dalyMassTLC
 
Acquia presented at MassTLC event on automated testing
Acquia presented at MassTLC event on automated testingAcquia presented at MassTLC event on automated testing
Acquia presented at MassTLC event on automated testingMassTLC
 
Mobile Summit Opportunities in Mobile
Mobile Summit Opportunities in MobileMobile Summit Opportunities in Mobile
Mobile Summit Opportunities in MobileMassTLC
 
Mobile Summit Fast Pitch
Mobile Summit Fast Pitch Mobile Summit Fast Pitch
Mobile Summit Fast Pitch MassTLC
 
Energy points for masstlc edit
Energy points for masstlc editEnergy points for masstlc edit
Energy points for masstlc editMassTLC
 
Fritz Knabe Big Data Presentation
Fritz Knabe Big Data PresentationFritz Knabe Big Data Presentation
Fritz Knabe Big Data PresentationMassTLC
 
Mobile Summit Mobilization of Workforce
Mobile Summit Mobilization of WorkforceMobile Summit Mobilization of Workforce
Mobile Summit Mobilization of WorkforceMassTLC
 
MassTLC seminar: Connecting Marketing to Revenue through Sales Analytics, En...
MassTLC seminar:  Connecting Marketing to Revenue through Sales Analytics, En...MassTLC seminar:  Connecting Marketing to Revenue through Sales Analytics, En...
MassTLC seminar: Connecting Marketing to Revenue through Sales Analytics, En...MassTLC
 

Viewers also liked (20)

Youtube
YoutubeYoutube
Youtube
 
Emerging Markets Plan - New Market Investment
Emerging Markets Plan - New Market InvestmentEmerging Markets Plan - New Market Investment
Emerging Markets Plan - New Market Investment
 
The Economics of Innovation: The Road to Optimism
The Economics of Innovation: The Road to OptimismThe Economics of Innovation: The Road to Optimism
The Economics of Innovation: The Road to Optimism
 
Frank marino presentation
Frank marino presentationFrank marino presentation
Frank marino presentation
 
The Sixth Sense
The Sixth SenseThe Sixth Sense
The Sixth Sense
 
MassTCL rapid development summit Kayak keynote
MassTCL rapid development summit Kayak keynoteMassTCL rapid development summit Kayak keynote
MassTCL rapid development summit Kayak keynote
 
Mark Watkins Big Data Presentation
Mark Watkins Big Data PresentationMark Watkins Big Data Presentation
Mark Watkins Big Data Presentation
 
Holland Mark presentation
Holland Mark presentationHolland Mark presentation
Holland Mark presentation
 
Apperian brian day
Apperian brian dayApperian brian day
Apperian brian day
 
Development teams: an untapped source of innovation that you must unlock!
Development teams: an untapped source of innovation that you must unlock!Development teams: an untapped source of innovation that you must unlock!
Development teams: an untapped source of innovation that you must unlock!
 
S dillon mtlc 5-02-2013
S dillon   mtlc 5-02-2013S dillon   mtlc 5-02-2013
S dillon mtlc 5-02-2013
 
DYN MassTLC go-to-market strategy
DYN MassTLC go-to-market strategyDYN MassTLC go-to-market strategy
DYN MassTLC go-to-market strategy
 
Iron mountain, bill daly
Iron mountain, bill dalyIron mountain, bill daly
Iron mountain, bill daly
 
Acquia presented at MassTLC event on automated testing
Acquia presented at MassTLC event on automated testingAcquia presented at MassTLC event on automated testing
Acquia presented at MassTLC event on automated testing
 
Mobile Summit Opportunities in Mobile
Mobile Summit Opportunities in MobileMobile Summit Opportunities in Mobile
Mobile Summit Opportunities in Mobile
 
Mobile Summit Fast Pitch
Mobile Summit Fast Pitch Mobile Summit Fast Pitch
Mobile Summit Fast Pitch
 
Energy points for masstlc edit
Energy points for masstlc editEnergy points for masstlc edit
Energy points for masstlc edit
 
Fritz Knabe Big Data Presentation
Fritz Knabe Big Data PresentationFritz Knabe Big Data Presentation
Fritz Knabe Big Data Presentation
 
Mobile Summit Mobilization of Workforce
Mobile Summit Mobilization of WorkforceMobile Summit Mobilization of Workforce
Mobile Summit Mobilization of Workforce
 
MassTLC seminar: Connecting Marketing to Revenue through Sales Analytics, En...
MassTLC seminar:  Connecting Marketing to Revenue through Sales Analytics, En...MassTLC seminar:  Connecting Marketing to Revenue through Sales Analytics, En...
MassTLC seminar: Connecting Marketing to Revenue through Sales Analytics, En...
 

Similar to Sales comp plan design and metrics for SaaS companies

Sales Comp Planning Process Recording
Sales Comp Planning Process RecordingSales Comp Planning Process Recording
Sales Comp Planning Process RecordingLiz Cobb
 
Sales Compensation for Tough Times
Sales Compensation for Tough TimesSales Compensation for Tough Times
Sales Compensation for Tough TimesLiz Cobb
 
Growing Revenues with Partners
Growing Revenues with PartnersGrowing Revenues with Partners
Growing Revenues with Partnerscapevector
 
Understanding the Financial Health of your Subscription Business
Understanding the Financial Health of your Subscription BusinessUnderstanding the Financial Health of your Subscription Business
Understanding the Financial Health of your Subscription BusinessTotango
 
Achieving Sales Performance Optimization Through Automated Incentive Compensa...
Achieving Sales Performance Optimization Through Automated Incentive Compensa...Achieving Sales Performance Optimization Through Automated Incentive Compensa...
Achieving Sales Performance Optimization Through Automated Incentive Compensa...Callidus Software
 
Improving the Accuracy of Variable Sales Compensation Forecasts
Improving the Accuracy of Variable Sales Compensation ForecastsImproving the Accuracy of Variable Sales Compensation Forecasts
Improving the Accuracy of Variable Sales Compensation ForecastsCallidus Software
 
CPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRS
CPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRSCPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRS
CPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRSSarah Edson
 
S O P006 Chan 091807
S O P006  Chan 091807S O P006  Chan 091807
S O P006 Chan 091807Dreamforce07
 
M B F004 Smyth 091707
M B F004  Smyth 091707M B F004  Smyth 091707
M B F004 Smyth 091707Dreamforce07
 
S D M001 Sechrist 091707
S D M001  Sechrist 091707S D M001  Sechrist 091707
S D M001 Sechrist 091707Dreamforce07
 
Sales Enablement Plan Playbook
Sales Enablement Plan PlaybookSales Enablement Plan Playbook
Sales Enablement Plan PlaybookDemand Metric
 
How to account for customer success
How to account for customer successHow to account for customer success
How to account for customer successGainsight
 
A Deep Dive into Account Fit: How to build the perfect account list & targeti...
A Deep Dive into Account Fit: How to build the perfect account list & targeti...A Deep Dive into Account Fit: How to build the perfect account list & targeti...
A Deep Dive into Account Fit: How to build the perfect account list & targeti...RollWorks
 
Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...
Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...
Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...SaaStock
 
Saas bootcamp sales and marketing processes 2016
Saas bootcamp sales and marketing processes 2016Saas bootcamp sales and marketing processes 2016
Saas bootcamp sales and marketing processes 2016SaaSBootcamp
 
Strategies for Managing Sales Teams: How to find, select and compensate these...
Strategies for Managing Sales Teams: How to find, select and compensate these...Strategies for Managing Sales Teams: How to find, select and compensate these...
Strategies for Managing Sales Teams: How to find, select and compensate these...MaRS Discovery District
 
Webinar - Build a Better Sales Force using SPM technology
Webinar - Build a Better Sales Force using SPM technologyWebinar - Build a Better Sales Force using SPM technology
Webinar - Build a Better Sales Force using SPM technologyFred Sass
 
Marketing Cloud - Partner Office Hours (April 28, 2015)
Marketing Cloud - Partner Office Hours (April 28, 2015)Marketing Cloud - Partner Office Hours (April 28, 2015)
Marketing Cloud - Partner Office Hours (April 28, 2015)Salesforce Partners
 
Value Creation in SaaS Businesses
Value Creation in SaaS BusinessesValue Creation in SaaS Businesses
Value Creation in SaaS BusinessesBattery Ventures
 
Building a Successful Cloud and Mobility Practice
Building a Successful Cloud and Mobility PracticeBuilding a Successful Cloud and Mobility Practice
Building a Successful Cloud and Mobility PracticeIngram Micro Cloud
 

Similar to Sales comp plan design and metrics for SaaS companies (20)

Sales Comp Planning Process Recording
Sales Comp Planning Process RecordingSales Comp Planning Process Recording
Sales Comp Planning Process Recording
 
Sales Compensation for Tough Times
Sales Compensation for Tough TimesSales Compensation for Tough Times
Sales Compensation for Tough Times
 
Growing Revenues with Partners
Growing Revenues with PartnersGrowing Revenues with Partners
Growing Revenues with Partners
 
Understanding the Financial Health of your Subscription Business
Understanding the Financial Health of your Subscription BusinessUnderstanding the Financial Health of your Subscription Business
Understanding the Financial Health of your Subscription Business
 
Achieving Sales Performance Optimization Through Automated Incentive Compensa...
Achieving Sales Performance Optimization Through Automated Incentive Compensa...Achieving Sales Performance Optimization Through Automated Incentive Compensa...
Achieving Sales Performance Optimization Through Automated Incentive Compensa...
 
Improving the Accuracy of Variable Sales Compensation Forecasts
Improving the Accuracy of Variable Sales Compensation ForecastsImproving the Accuracy of Variable Sales Compensation Forecasts
Improving the Accuracy of Variable Sales Compensation Forecasts
 
CPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRS
CPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRSCPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRS
CPA Week 2015 Commercial Acumen Presentation - Kym Williams, BRS
 
S O P006 Chan 091807
S O P006  Chan 091807S O P006  Chan 091807
S O P006 Chan 091807
 
M B F004 Smyth 091707
M B F004  Smyth 091707M B F004  Smyth 091707
M B F004 Smyth 091707
 
S D M001 Sechrist 091707
S D M001  Sechrist 091707S D M001  Sechrist 091707
S D M001 Sechrist 091707
 
Sales Enablement Plan Playbook
Sales Enablement Plan PlaybookSales Enablement Plan Playbook
Sales Enablement Plan Playbook
 
How to account for customer success
How to account for customer successHow to account for customer success
How to account for customer success
 
A Deep Dive into Account Fit: How to build the perfect account list & targeti...
A Deep Dive into Account Fit: How to build the perfect account list & targeti...A Deep Dive into Account Fit: How to build the perfect account list & targeti...
A Deep Dive into Account Fit: How to build the perfect account list & targeti...
 
Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...
Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...
Eric Santos - Revenue plays to preserve MRR, gain efficiency and build a pipe...
 
Saas bootcamp sales and marketing processes 2016
Saas bootcamp sales and marketing processes 2016Saas bootcamp sales and marketing processes 2016
Saas bootcamp sales and marketing processes 2016
 
Strategies for Managing Sales Teams: How to find, select and compensate these...
Strategies for Managing Sales Teams: How to find, select and compensate these...Strategies for Managing Sales Teams: How to find, select and compensate these...
Strategies for Managing Sales Teams: How to find, select and compensate these...
 
Webinar - Build a Better Sales Force using SPM technology
Webinar - Build a Better Sales Force using SPM technologyWebinar - Build a Better Sales Force using SPM technology
Webinar - Build a Better Sales Force using SPM technology
 
Marketing Cloud - Partner Office Hours (April 28, 2015)
Marketing Cloud - Partner Office Hours (April 28, 2015)Marketing Cloud - Partner Office Hours (April 28, 2015)
Marketing Cloud - Partner Office Hours (April 28, 2015)
 
Value Creation in SaaS Businesses
Value Creation in SaaS BusinessesValue Creation in SaaS Businesses
Value Creation in SaaS Businesses
 
Building a Successful Cloud and Mobility Practice
Building a Successful Cloud and Mobility PracticeBuilding a Successful Cloud and Mobility Practice
Building a Successful Cloud and Mobility Practice
 

More from MassTLC

MassIntelligence 2018: Intelligent Connected Cities
MassIntelligence 2018: Intelligent Connected CitiesMassIntelligence 2018: Intelligent Connected Cities
MassIntelligence 2018: Intelligent Connected CitiesMassTLC
 
MassIntelligence 2018: How to Rapidly Prototype an AI Solution
MassIntelligence 2018: How to Rapidly Prototype an AI SolutionMassIntelligence 2018: How to Rapidly Prototype an AI Solution
MassIntelligence 2018: How to Rapidly Prototype an AI SolutionMassTLC
 
MassIntelligence 2018: Connecting the Nation's Top Fishing Port
MassIntelligence 2018: Connecting the Nation's Top Fishing PortMassIntelligence 2018: Connecting the Nation's Top Fishing Port
MassIntelligence 2018: Connecting the Nation's Top Fishing PortMassTLC
 
MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski
MassIntelligence 2018: Transportation & Mobility, Alex WyglinskiMassIntelligence 2018: Transportation & Mobility, Alex Wyglinski
MassIntelligence 2018: Transportation & Mobility, Alex WyglinskiMassTLC
 
Andres Corrada-Emmanuel - Ground Truth Problems in Business
Andres Corrada-Emmanuel - Ground Truth Problems in BusinessAndres Corrada-Emmanuel - Ground Truth Problems in Business
Andres Corrada-Emmanuel - Ground Truth Problems in BusinessMassTLC
 
MassTLC product launch campaign strategies, Jason Baudreau, NetBrain
MassTLC product launch campaign strategies, Jason Baudreau, NetBrainMassTLC product launch campaign strategies, Jason Baudreau, NetBrain
MassTLC product launch campaign strategies, Jason Baudreau, NetBrainMassTLC
 
MassTLC product launch campaign strategies, ben austin, Carbon Black
MassTLC product launch campaign strategies, ben austin, Carbon BlackMassTLC product launch campaign strategies, ben austin, Carbon Black
MassTLC product launch campaign strategies, ben austin, Carbon BlackMassTLC
 
Forget about A.G.I. Let's Build Useable Ai Tools!
Forget about A.G.I. Let's Build Useable Ai Tools!Forget about A.G.I. Let's Build Useable Ai Tools!
Forget about A.G.I. Let's Build Useable Ai Tools!MassTLC
 
Cloud Edge Computing: Beyond the Data Center
Cloud Edge Computing: Beyond the Data CenterCloud Edge Computing: Beyond the Data Center
Cloud Edge Computing: Beyond the Data CenterMassTLC
 
Old Company - New Technology, Elixir @ the MBTA
Old Company - New Technology, Elixir @ the MBTAOld Company - New Technology, Elixir @ the MBTA
Old Company - New Technology, Elixir @ the MBTAMassTLC
 
Lisa seacat deluca io t robotics presentation
Lisa seacat deluca io t robotics presentationLisa seacat deluca io t robotics presentation
Lisa seacat deluca io t robotics presentationMassTLC
 
Smart cities thinking outside the box
Smart cities thinking outside the boxSmart cities thinking outside the box
Smart cities thinking outside the boxMassTLC
 
Lily lim data privacy ownership and ethics
Lily lim data privacy ownership and ethicsLily lim data privacy ownership and ethics
Lily lim data privacy ownership and ethicsMassTLC
 
Abbas bagasra smart ag
Abbas bagasra smart agAbbas bagasra smart ag
Abbas bagasra smart agMassTLC
 
Ben goodman cybersecurity in the iiot
Ben goodman cybersecurity in the iiotBen goodman cybersecurity in the iiot
Ben goodman cybersecurity in the iiotMassTLC
 
MassTLC Opening Slides and Simulation Session
MassTLC Opening Slides and Simulation SessionMassTLC Opening Slides and Simulation Session
MassTLC Opening Slides and Simulation SessionMassTLC
 
Tom Hopcroft: State of the Tech Economy Key Findings
Tom Hopcroft: State of the Tech Economy Key FindingsTom Hopcroft: State of the Tech Economy Key Findings
Tom Hopcroft: State of the Tech Economy Key FindingsMassTLC
 
Michael Goodman: The State of the State Economy
Michael Goodman: The State of the State EconomyMichael Goodman: The State of the State Economy
Michael Goodman: The State of the State EconomyMassTLC
 
MassTLC summit_amacleod_predictiveanalytics
MassTLC summit_amacleod_predictiveanalyticsMassTLC summit_amacleod_predictiveanalytics
MassTLC summit_amacleod_predictiveanalyticsMassTLC
 
Brainshark mass tlc brand revitalizaion_final for distribution
Brainshark mass tlc brand revitalizaion_final for distributionBrainshark mass tlc brand revitalizaion_final for distribution
Brainshark mass tlc brand revitalizaion_final for distributionMassTLC
 

More from MassTLC (20)

MassIntelligence 2018: Intelligent Connected Cities
MassIntelligence 2018: Intelligent Connected CitiesMassIntelligence 2018: Intelligent Connected Cities
MassIntelligence 2018: Intelligent Connected Cities
 
MassIntelligence 2018: How to Rapidly Prototype an AI Solution
MassIntelligence 2018: How to Rapidly Prototype an AI SolutionMassIntelligence 2018: How to Rapidly Prototype an AI Solution
MassIntelligence 2018: How to Rapidly Prototype an AI Solution
 
MassIntelligence 2018: Connecting the Nation's Top Fishing Port
MassIntelligence 2018: Connecting the Nation's Top Fishing PortMassIntelligence 2018: Connecting the Nation's Top Fishing Port
MassIntelligence 2018: Connecting the Nation's Top Fishing Port
 
MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski
MassIntelligence 2018: Transportation & Mobility, Alex WyglinskiMassIntelligence 2018: Transportation & Mobility, Alex Wyglinski
MassIntelligence 2018: Transportation & Mobility, Alex Wyglinski
 
Andres Corrada-Emmanuel - Ground Truth Problems in Business
Andres Corrada-Emmanuel - Ground Truth Problems in BusinessAndres Corrada-Emmanuel - Ground Truth Problems in Business
Andres Corrada-Emmanuel - Ground Truth Problems in Business
 
MassTLC product launch campaign strategies, Jason Baudreau, NetBrain
MassTLC product launch campaign strategies, Jason Baudreau, NetBrainMassTLC product launch campaign strategies, Jason Baudreau, NetBrain
MassTLC product launch campaign strategies, Jason Baudreau, NetBrain
 
MassTLC product launch campaign strategies, ben austin, Carbon Black
MassTLC product launch campaign strategies, ben austin, Carbon BlackMassTLC product launch campaign strategies, ben austin, Carbon Black
MassTLC product launch campaign strategies, ben austin, Carbon Black
 
Forget about A.G.I. Let's Build Useable Ai Tools!
Forget about A.G.I. Let's Build Useable Ai Tools!Forget about A.G.I. Let's Build Useable Ai Tools!
Forget about A.G.I. Let's Build Useable Ai Tools!
 
Cloud Edge Computing: Beyond the Data Center
Cloud Edge Computing: Beyond the Data CenterCloud Edge Computing: Beyond the Data Center
Cloud Edge Computing: Beyond the Data Center
 
Old Company - New Technology, Elixir @ the MBTA
Old Company - New Technology, Elixir @ the MBTAOld Company - New Technology, Elixir @ the MBTA
Old Company - New Technology, Elixir @ the MBTA
 
Lisa seacat deluca io t robotics presentation
Lisa seacat deluca io t robotics presentationLisa seacat deluca io t robotics presentation
Lisa seacat deluca io t robotics presentation
 
Smart cities thinking outside the box
Smart cities thinking outside the boxSmart cities thinking outside the box
Smart cities thinking outside the box
 
Lily lim data privacy ownership and ethics
Lily lim data privacy ownership and ethicsLily lim data privacy ownership and ethics
Lily lim data privacy ownership and ethics
 
Abbas bagasra smart ag
Abbas bagasra smart agAbbas bagasra smart ag
Abbas bagasra smart ag
 
Ben goodman cybersecurity in the iiot
Ben goodman cybersecurity in the iiotBen goodman cybersecurity in the iiot
Ben goodman cybersecurity in the iiot
 
MassTLC Opening Slides and Simulation Session
MassTLC Opening Slides and Simulation SessionMassTLC Opening Slides and Simulation Session
MassTLC Opening Slides and Simulation Session
 
Tom Hopcroft: State of the Tech Economy Key Findings
Tom Hopcroft: State of the Tech Economy Key FindingsTom Hopcroft: State of the Tech Economy Key Findings
Tom Hopcroft: State of the Tech Economy Key Findings
 
Michael Goodman: The State of the State Economy
Michael Goodman: The State of the State EconomyMichael Goodman: The State of the State Economy
Michael Goodman: The State of the State Economy
 
MassTLC summit_amacleod_predictiveanalytics
MassTLC summit_amacleod_predictiveanalyticsMassTLC summit_amacleod_predictiveanalytics
MassTLC summit_amacleod_predictiveanalytics
 
Brainshark mass tlc brand revitalizaion_final for distribution
Brainshark mass tlc brand revitalizaion_final for distributionBrainshark mass tlc brand revitalizaion_final for distribution
Brainshark mass tlc brand revitalizaion_final for distribution
 

Sales comp plan design and metrics for SaaS companies

  • 1.  
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Company Stage - Skok Scaling the Business David Skok Presentation to MTLC Dec 2010 Search for Product/Market Fit Search for Repeatable & Scalable Sales Model Conserve Cash Invest Aggressively
  • 9.
  • 10.
  • 11. Skok - Sales Strategy Impact on CAC A rough estimate of CAC versus Sales Complexity http://www.forentrepreneurs.com/sales-complexity/ David Skok Presentation to MTLC Dec 2010
  • 12.
  • 13.
  • 14.
  • 15. Establish Target Pay - Basics Point of Excellence Top 10% of performers Target Total Comp (TTC) Aka: On Target Earnings (OTE) MIX Ratio of base and incentive relative to TTC Base Target Incentive Upside
  • 16.
  • 17. Mix and Upside * Sales Compensation Made Simple World at Work Press P.42 90 80 50
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25.
  • 26.
  • 27.
  • 28. Attainment Distribution Problems * Sales Compensation Made Simple World at Work Press P.132 Team of losers- goals too high Stars only – territories uneven
  • 29.
  • 30.
  • 31.
  • 32. The Cash Flow Gap -Skok David Skok Presentation to MTLC Dec 2010 Cash Gap (Slightly later breakeven point, because Gross Profit is less than MRR) 11 months to breakeven
  • 33.
  • 34.
  • 35.
  • 36.
  • 37. HubSpot’s Marketing Platform Get Found Convert Analyze Advice Create SEO Mobile Social Media Promotion Drive Conversion Marketing Automation Social Media Analysis Analysis Support Experts Word Press SeoMoz Coder HootSuite Unbounce Marketo Radian6 Google Analytics On Your Own Consultant
  • 38. Sales Model HubSpot http://www.forentrepreneurs.com/sales-complexity/
  • 39. SaaS Sales Comp - HubSpot Case Study
  • 40. Compensation Structure – Strategy Match Laggards Innovators Product Adoption Lifecycle Early Majority Late Majority Search for Product Market Fit
  • 41.
  • 42.
  • 43. Search for a Repeatable Sales Process Laggards Innovators Search for a Scalable & Repeatable Sales Process Early Majority Late Majority
  • 44. Comp and LTV Misalignment
  • 45.
  • 46. It worked … but LTV calculations are unclear and often a lagging indicator New cohorts retained at much higher rates Customer Cohort … for a while
  • 47. Scaling the Business Laggards Innovators Scaling the Business Early Majority Late Majority
  • 48.
  • 50.
  • 51.

Editor's Notes

  1. Story – serial entrepreneur
  2. Hhhh
  3. George Beal and Everett Rogers at Iowa State U. Original purpose was to track the purchase patterns of hybrid seed corn by farmers.
  4. VP Sales told me find the average comp in your market and add15% to attract high performers.
  5. Low end – retail car sales
  6. 15 components…bad
  7. Litle story
  8. Managing Expectations
  9. In addition to annual upfront value, talk about understanding how to assess the LTV
  10. I'm talking specifically about what to comp on Ltv - avg mrr/churn. ARPU ave rev per user Coca Margin Velocity Stages of funnel
  11. Just announced that we passed our 4,000 th customer Skok is on our board – consider myself a student of his work/blog so you’ll see some repetition
  12. All hunters – no farmers
  13. Sales Comp Plans should not be static – needs to evolve with the organization Needs to match your strategy … may look like we knew what we were doing, but we acted fast when we realized things were wrong and tuned the model regularly
  14. This stage is all about discovering the product market fit – and we did that. But now couldn’t enforce those learnings