On October 23rd, 2014, we updated our
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About I am:
- Ferocious about making sure that customer experience drives service and product development – from concept to support strategy – it *is* your business model. Throughout my career I have learned a lot and implemented more around the importance of ensuring that every participant in your operating model - customer, colleague, supplier - is represented at all times within the service and product development process and strategy.
- The customer’s champion - this gives me the clarity of vision to see that a product is not just the physical asset that is being sold; it is the complete customer service experience, from the first time you engage with your customer, through to purc...