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Agility employee preparedness - 2-13-13

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Without question, most businesses will admit their most important assets are their employees. However most businesses take very little action to help their employees and their families prepare for, …

Without question, most businesses will admit their most important assets are their employees. However most businesses take very little action to help their employees and their families prepare for, and recover from disasters. While data recovery and business continuity may form the backbone of a disaster recovery strategy, if employees are unable or unwilling to report to work, having your systems back on line may prove worthless.

Join Agility Recovery as we dive into the strategies and best practices for helping your employees prepare themselves and their families for a crisis. Without exaggeration, this information could literally change the future of your company, even protecting it from failure.

Published in: Business, Health & Medicine

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  • 1. Protecting Your Organizationby Preparing Your Employees Bob Boyd President & CEO, Agility RecoveryFor copies of the slides presented during today’s session,  please visit: http://agil.me/prepemployees
  • 2. Prepare to Survive. Today’s Key Take‐Aways I. The importance of employee  preparedness II. Ways to directly assist employees III. Tools to help any organization prepare IV. The Agility Story
  • 3. Prepare to Survive. The Importance of Employee Preparedness
  • 4. Sometimes Emergencies Happen
  • 5. Sometimes they are serious New York City following Hurricane Sandy on Oct 29, 2012
  • 6. Presidential Disasters – 2000‐2010
  • 7. The Importance of Preparedness I. 15‐40% – The number of businesses that fail following a natural or  manmade disaster.*  II. 35% – The number of small to medium‐sized businesses that have  a comprehensive disaster recovery plan.** III. 94% – Number of small business owners who believe a disaster  could seriously disrupt their business within the next two  years.*** IV. 51% – Number of Americans who have experienced at least one  emergency situation involving lost utilities for at least 3 days,  evacuation from their home or office, loss of communications  with family members or had to provide first aid to others.**** *Insurance Information Institute, **Gartner, ***American Red Cross and FedEx Small Business Survey,  2007, ****American Red Cross/Harris Poll Survey, 2009. The Impact of Everyday Threats
  • 8. The 10 Elements of Business Preparedness Insurance  Emergency Kit Assess Your Risk Coverage Supply Chain  Analyze Your  Preparedness Critical Functions Employees Test the Plan Data Back‐Up Crisis  Alternate  Emergency  Communications Worksite Response Plan
  • 9. Prepare to Survive. Ways to Directly  Assist Employees
  • 10. Prepare Employees with the Plan Ensure Employees Know the Plan 1. Do they Know the plan exists? 2. Do they know where to find the plan? 3. Do they know their primary role? 4. Have you shared the plan with new hires?
  • 11. Prepare for Work from Home Challenges • Productivity suffers • Inability to login to networks ‐ Phone/Internet Outages ‐ Power Outages ●●●●●●●●●● ●●●●●●●● • Unwillingness to report to duty • ‐ Family or Property in peril • Distractions • Child Care Issues
  • 12. Cross Train Employees 1. Critical Functions must continue 2. Certain areas/departments may experience  greater demand 3. Longer/Odd Hours may require additional staffing 4. Employee Absenteeism  will spike For this checklist and others, please visit: http://www.PrepareMyBusiness.org 
  • 13. Transportation Issues 1. Mass Public Transportation Shut Down a) Car Pooling b) Overnight accommodations nearby 2. Fuel Shortages a) Storage of Fuel for Critical vehicles/staff b) Fuel vendor for deliveries 3. Restricted Access to non‐Residents 4. Damaged/Destroyed Vehicles
  • 14. Family Preparedness1. Do they have a plan? a) Evacuation/Shelter plan b) Critical Document Storage c) Emergency Alert System d) Emergency/Go Kit2. How can your organization help? a) Workshops b) Checklists c) Emergency Kits d) Flu Shot Clinics e) Family Involvement Days
  • 15. Prepare to Survive. Tools to Help ANY Organization or Family Prepare
  • 16. Simple Message: Take Four Simple Steps: 1. Be Informed 2. Make a plan 3. Build a Kit 4. Get Involved
  • 17. #1 – Be Informed• Have an Emergency Radio• Know the Evacuation Routes• Advise Employees ahead of forecast weather events• Know the most likely threats and plans to mitigate the risks • Including both Natural & Man‐Made Threats • Home Fires are #1 Family Disaster• Be familiar with local warning systems and emergency plans • Information sources, shelter locations & emergency contacts
  • 18. #1 – Be InformedBefore/During/After an Event: • Stay informed & up‐to‐date on the situation • Verify information being shared to others • Properly vet information being provided to you • Use all information sources available (Social Media included) • Ensure Employees know what actions are being taken • Help employees make decisions by setting an example
  • 19. #2 – Make a PlanResources: Considerations: • Commute Routes• www.RedCross.org • Nearby Threats• www.Ready.gov • Children & Elderly • Special Needs• www.Do1Thing.com • Medical Needs • PetsPlan Elements:• Home/School/Workplace Plans• Communication Plans• Neighbors & Out‐of‐Area Contacts• 3+ Days of Supplies
  • 20. #2 – Make a PlanQuick Links:• Family Emergency Plan:  http://www.ready.gov/sites/default/files/FamEmePlan_2012.pdf
  • 21. #2 – Make a PlanQuick Links:• Specific Threats (Available in many languages): http://www.redcross.org/prepare/disaster‐safety‐library
  • 22. #2 – Make a PlanQuick Links:• Sesame Street Family Emergency Plan:  http://www.sesamestreet.org/cms_services/services?action=download&uid =069038ec‐b604‐4929‐b343‐d25737006be4
  • 23. #2 – Make a PlanQuick Links:• Children’s Emergency Contact Card:  http://www.ready.gov/sites/default/files/documents/files/FamEmePlan_Child_Fields.pdf • Backpacks • School Field Trips • Play‐dates • Birthday/Slumber Parties • Church Trips/Functions
  • 24. #3 – Build a KitEmployee Emergency Kits• An emergency or disaster recovery kit should contain: • Fresh water,  Non‐perishable food,  Flashlights • Extra batteries,  Battery‐powered AM/FM or NOAA  radio • First aid kit,  Copies of important documents and  records  • Extra Clothing  during colder months• For a complete list of items,  visit www.Ready.gov.  At Home AND At Work www.redcross.org
  • 25. #3 – Build a KitQuick Links:• Basic Supplies List: http://www.ready.gov/sites/default/files/documents/files/checklist_1.pdf
  • 26. #3 – Build a KitQuick Links:• CDC Checklist: http://www.cdc.gov/ncbddd/hemophilia/documents/FamilyEmergencyKitChecklist.pdf
  • 27. #4 – Get Involved• Participate in Local Drills• Talk to your Neighbors (both at home and at work)• Become a Citizen Corps Member (http://www.ready.gov/citizen‐corps)• Involve other Social Groups • Neighborhood Watch, Faith‐based Organizations, Social Clubs,  Friend Networks, Professional Associations• Volunteer Locally (Red Cross, CERT Training, Crime Prevention)• Join the National Preparedness Coalition and “Pledge 2 Prepare”  (http://community.fema.gov/connect.ti/READYNPM?) 
  • 28. Prepare to Survive. The Agility Story
  • 29. Agility Recovery ‐ History Started by General Electric 24 years ago. Saw a need to recover at or near the businesses’ normal location. Photo taken by  Agility Recovery team
  • 30. What We DoWe provide 4 key Elements of Disaster Recovery 1. Office Space: Everything  needed for your  employees to work 2. Power for the office 3. Communications:  Telephone and Internet  access 4. Computer System:  Computers, servers,  printers, fax
  • 31. Culture of Success General Electric built an  • 24 years infrastructure to ensure success  • Rescued 1000’s  of businesses • Never failedAtlanta Distribution Center
  • 32. New Vision The industry focused on the needs of the Fortune 500.  This model is too expensive for most businesses. In 2004, Agility defined a new vision. Agility will bring disaster recovery solutions to  ALL businesses.
  • 33. New Business Model ‐ ReadySuite Agility created a solution that all business could afford. For a small monthly fee, normally $495/month,  you can protect your business.
  • 34. When You Become a MemberA continuity planner will contact  Erin Mitchell Agility Repyou and gather the info we need to recover your business if you have a disaster. e.g.• How many employees need to  be up and running?• What are the power  requirements of the office?• Where do you store your data?• How do you want your phone  calls handled during a disaster? Ben Pritchard Member Services
  • 35. When You Become a MemberAll information is placed in a password protected site called myAgility.myAgility is the foundation of your recovery plan.
  • 36. When You Have A Disaster• Agility’s operations team works  with you to determine your  needs.• You only pay for Agility’s  out‐of‐pocket expenses:  If we fly a technician to your  office to set‐up computers, we  charge you for the airfare, but  not the time. If you need a generator, well  deliver it and bill you our exact  costs. If you need a server, we take one  from our stock and ship it to you.  You pay for the shipping.  Agility Quickship Case
  • 37. When You Have A Disaster• Regardless if you have  Agility or not, you  would still have the  same recovery needs. • But Agility will get it  done faster, cheaper  and more effectively.• Most importantly, we  get it done every time. ReadySuite Mobile Office
  • 38. Disasters HappenSometimes they’re small like a phone outage. 
  • 39. Disasters HappenSometimes they’re big like a tornado. Photo taken by Agility Recovery team
  • 40. Disasters HappenIf you don’t have a plan your business will be forever altered. Photo taken by Agility Recovery team
  • 41. Disasters Happen• During a disaster there are more  important things to focus on  instead of trying to rebuild your  infrastructure. • When you’re most vulnerable to  being overcharged and  underserved, you will have a  partner you can trust:   24 years  1000’s of recoveries  Never failed• Agility doesn’t profit from your  Bobbi Carruth Agility Member Worthington Federal Bank disaster.
  • 42. Ask Yourself…• Do you believe a disaster could happen?• Do you believe that without a plan, your business will suffer?• Do you believe Agility, after 24 years and 1000’s of recoveries  will be there?  DCH Credit Union Agility Members Tornado Recovery
  • 43. Ask Yourself – Do You Believe?If you answered, “Yes,” then Agility is a fairly easy decision. We welcome you as a member.
  • 44. Prepare to Survive. Questions Bob Boyd President & CEO, Agility Recovery bob.boyd@agilityrecovery.com 704‐927‐7922 Today’s session has been recorded. Links to the archived recording will be emailed to all registrants automatically For copies of the slides presented during today’s session, please visit: http://agil.me/prepemployees