Communication Effectively
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Communication Effectively



Talk about how to communicate effectively

Talk about how to communicate effectively



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  • Notes How many participants should we train in first class? Class is mainly for practice—we observe and provide feedback ~1 hour of lecture per 3 hours of practice and feedback Who should attend? Should keep it to a small number Practice time—which influences class length. Mixed experienced with inexperience? Or segregate by experience? Possible subject coverage (or categories we will give presenters feedback)? Communication/Presentation skills—verbal and non-verbal PPT design skills—written materials and design layout Adult Learning Process—balance lecture, exercises, debriefs, etc. Encouraging class participation Asking questions Content quality, quantity, accuracy, etc. Other?
  • Notes

Communication Effectively Communication Effectively Presentation Transcript

    • Communication
    Mary. Jiang April, 2008
  • What are you interested in?
    • Think about three interesting topics of communication
    • Write one most interesting topic on your sticky notes
  • A map for communication
  • Why do we need to communicate?
    • To transfer information
    • To be understood
    • To be accepted
    • To get response or invoke an action
  • What is Communication Skills?
    • Verbal (words spoken)
    • Vocal (tone, range, appeal, credibility of voice)
    • Visual (physical appearance, clothing, gestures, eye contact)
    7% 38% 55% Communication Skills
  • Verbal Skills
    • Be clear!
      • Don’t ramble
      • Stop and think if you need to
    • Be simple!
      • Don’t use complex sentences
      • Use simple words
    • Try to avoid ambiguous words
  • Verbal Skills (Continued)
    • Short, simple words
    • Short, simple statements
    • Specific words
    • Use jargon only when commonly understood
  • An Exercise
    • Apple
    • Use the following words to tell us a story
    A girl Jump
  • Importance of listening
    • Communication is the art of listening firstly
    • The ear is the way to the heart.
    • -Benjamin Voltaire
    • A good listener is popular everywhere
  • What is listening?
    • Difference between “Listen” and “Hear”
    • Listening is receiving what others say
    • Listening is understanding others
    • Understanding is not equal to acceptance
  • A game
    • Divide into groups of 2
    • One person should talk for 2 minutes. The other should listen and cannot say a word. They may show some body language.
    • After the first person is done, reverse roles
    • Tell us what you heard
  • How to receive information effectively?
    • Preparation for listening
    • Show your listening (body, eyes…)
    • Encourage others to say more (question)
    • Demonstrate your understanding
      • You mean…
      • Your opinion is…
      • You think…, because…
  • Listening Skills
    • Forget your own opinion and understanding
    • Let others complete their words (Don’t interrupt)
    • Allow different opinions
    • Response: nodding, smiling, applause,…
    • Pay attention to visual factors
    • Collect and remember others’ opinions (Don’t extend)
  • Listening Skills (Continued)
    • Devotion
    • Understand
    • Remember
    • Feedback
    • Listening is for understanding,
    • not for evaluation!
  • A survey
    • Find your challenges to listening
    • On the handout read the questions and answer “Yes” or “No”
    • Remember the questions where your answer is “Yes”
  • A game – drawing a picture
    • Rule
    • A picture is pasted on the back of a board
    • Person1 goes to the back of a board and looks at the picture. After 30 seconds she comes back and describes the picture. Others may not ask any questions.
    • Others draw a picture according to person1’s description
    • Person2 goes to the back of a board and looks at the picture. After 30 seconds, she also comes back and describes the picture. This time others can ask questions.
    • Others draw a picture again
    Compare the pictures
    • What did we learn?
    • Q & A
    • Thank you!