Real value – higher productivity, quality, and customer satisfaction – comes from getting employees up to a high level of proficiency quickly and efficiently. However, formal classroom training or eLearning often does not get the job done sufficiently. Why? Cognitive research has shown that people learn to be top performers primarily through experience. According to the Center for Creative Leadership, only 10% of learning in organizations is formal (e.g., eLearning, classroom), 20% is informal (e.g., social, coaching, performance support), and 70% is experiential (on-the-job). The problem is that informal and experiential learning can be haphazard and difficult to track – until now!
In this session, you'll see a case study of one of the first full blown implementations of the Experience API (Tin Can) to align informal, social, and experiential learning (as well as formal elearning) with competencies to create flexible learning paths, track progress, and recognize results. This organization has deployed an integrated learning system, the TREK Learning Experience Manager, that coordinates 100% of learning for service techs, installers, and sales reps. They use mobile devices to guide and capture on-the-job experiences, badges to recognize achievement, and analytics on data captured in an LRS (Learning Record Store) to see what works and optimize the path to performance. You'll walk away with guidelines and lessons learned that can guide your choices on how and when to implement Tin Can to harness the 90%.
More info: www.cognitiveadvisors.com