Business Continuity

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Business Continuity slideshow about anticipating crises that could befall a business & planning for them

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Business Continuity

  1. 1. © Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com Management Training Company Business Continuity Following A Critical Incident By By Dr. Mark D. Yates © Business Consultancy One Stop Shop
  2. 2. Management Training Company Business Continuity The Issue <ul><li>The tragic events of Post Sept’ 11 th , in particular July 7th 2005 in London, should make all HR managers think carefully about how prepared their business is for any type of critical incident. </li></ul><ul><li>We are all conducting business in uncertain times. Protecting the future of the firm has to be the number one priority for every business manager. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  3. 3. Management Training Company Business Continuity The Issue - The Problem <ul><li>Statistics suggest that almost half (46%) of London businesses do not have a business continuity plan in place. </li></ul><ul><li>This means that those directly impacted, suffering a major or even a minor loss may find it impossible to continue to trade, particularly if they do not have terrorism insurance cover. Source: Vanson Bourne research, October 2004 </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  4. 4. Management Training Company Business Continuity Critical Incident Downside <ul><li>80% of all businesses affected by </li></ul><ul><li>serious incidents never re-open, </li></ul><ul><li>or close within 18 months. </li></ul><ul><li>Business interruption hits companies in </li></ul><ul><li>Customer Relationships. </li></ul><ul><li>Cash Flow. </li></ul><ul><li>Reputation. </li></ul><ul><li>Staff Moral. </li></ul><ul><li>Understanding incidents like fire, flood or computer failure, highlight where long term damage is done. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  5. 5. Management Training Company Business Continuity Firm - Too Small For A Business Continuity Plan? <ul><li>The smaller your business, the more important it is to have a contingency plan in place. Any incident, no matter how small, is capable of impacting your business & profitability. </li></ul><ul><li>The size of any continuity plan will depend on the risks facing each business – it will be as large or as small as needed. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  6. 6. Management Training Company Business Continuity Small Businesses Hit Harder <ul><li>The impact of any critical incident is likely to be more pronounced for SME’s. The majority of SME’s operate in specialised markets with limited product ranges & relatively small customer bases. </li></ul><ul><li>Any short interruption to business can have a disproportionate effect, totally halting output & leaving customers high & dry. </li></ul><ul><li>Source: AXA Insurance. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  7. 7. Management Training Company Business Continuity What Is Continuity Planning <ul><li>It’s about anticipating crises that could befall a business & planning for them. </li></ul><ul><li>It sets out clear roles & responsibilities. </li></ul><ul><li>It states who takes charge of specific roles. </li></ul><ul><li>It lists a series of contingencies. </li></ul><ul><li>Details clear emergency procedures to ensure risks to staff are minimised. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  8. 8. Management Training Company Business Continuity Business Continuity Plan <ul><li>A business continuity plan sets out clear roles and responsibilities, for example those assigned to manage all liaison with </li></ul><ul><li>Customers. </li></ul><ul><li>Employees. </li></ul><ul><li>Emergency services. </li></ul><ul><li>It lists a series of contingencies that enable key business activities to continue in the most difficult circumstances. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  9. 9. Management Training Company Business Continuity Threats To A Business <ul><li>Examples of threats to a business are </li></ul><ul><li>A vital computer system is unavailable. </li></ul><ul><li>Critical process machinery is damaged. </li></ul><ul><li>Loss of key employees. </li></ul><ul><li>The building, or part of the building, cannot be accessed, and... </li></ul><ul><li>Suppliers are unable to deliver. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  10. 10. Management Training Company Business Continuity Common Small Business Disasters <ul><li>Fire/Flood </li></ul><ul><li>Computer telecoms failure </li></ul><ul><li>Key equipment failure </li></ul><ul><li>People issues – illness, resignation, maternity leave </li></ul><ul><li>Denial of access to premises </li></ul><ul><li>Product defects </li></ul><ul><li>Bomb – terrorism threats </li></ul><ul><li>Legal regulatory action </li></ul><ul><li>Utilities failure </li></ul><ul><li>Negative press or media coverage </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  11. 11. Management Training Company Business Continuity Commercial Benefit Of A Continuity Plan <ul><li>There is also the commercial </li></ul><ul><li>benefit to consider. </li></ul><ul><li>Companies with business continuity plans are more attractive to do business with. </li></ul><ul><li>For example </li></ul><ul><li>Large businesses that rely on the outsourced services of third parties will prefer to work with suppliers who have a Business Continuity </li></ul><ul><li>Plan in place. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  12. 12. Management Training Company Business Continuity Business Continuity Summary <ul><li>80% of all businesses affected by serious incidents never re-open, or close within 18 months. </li></ul><ul><li>46% of London businesses do not have a business continuity plan in place. </li></ul><ul><li>Less than 20% of London Businesses have a dedicated team to handle a major incident. </li></ul><ul><li>Barely a quarter (13%) of SMEs said they had managed to test their business continuity plans. </li></ul><ul><li>Insurers are now seriously looking at how a business, plans for a major incident before insuring them. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  13. 13. Management Training Company Business Continuity Our Professional Service <ul><li>Our Threat Management Unit will </li></ul><ul><li>Design </li></ul><ul><li>Produce </li></ul><ul><li>Test </li></ul><ul><li>Evaluate </li></ul><ul><li>Manage </li></ul><ul><li>Your Business Continuity Plan. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  14. 14. Management Training Company Business Continuity Cost of Professional Services <ul><li>Initial Consultation £500.00 & travel expenses. </li></ul><ul><li>Producing a Business Continuity Plan, Minimum Charge £1.600.00. Depending on size of company and scope of project. </li></ul><ul><li>Testing effectiveness of Continuity Plan = price to be agreed with business owner. </li></ul><ul><li>WIIFY </li></ul><ul><li>20% commission on initial consultation fee. </li></ul><ul><li>10% commission on all further fees earned. </li></ul>© Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com
  15. 15. Contact: www.businessconsultancyonestopshop.com © Dr. Mark D. Yates. E: drmarkdyates@aol.com W: www.businessconsultancyonestopshop.com Business Consultancy One Stop Shop.com [email_address]

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