Good morning/good afternoon/good evening and welcome to you all. Today we’re going to be discussing the topic of innovation. I’m sure it’s a word you’re all very familiar with, it’s become something of a buzz word in business. Which means it also has take on many different meanings! I’d like to share with you Atos Origin’s philosophy of innovation and how we work with our customers to create real value and business sustainability by harnessing creativity and inventiveness. We start with a picture of Leonardo di Vinci’s helicopter and ask is this innovative? We might argue no. It is certainly creative, but innovative? What are your views?
Innovation determines the survival of a company and should be at the heart of any sustainable business strategy.
There is a very strong correlation between market leaders and innovation.
Innovation is the key to competitiveness, via:
Adding value to existing products
Creating new products
Breaking into new markets
Reducing time to market
Improving the supply chain
Improving operational and management effectiveness
Types of innovation Improvement of products, services or business models Commercial and/or technical transformation of products, services or business models Radical Incrementalism Competence enhancing discontinuities Disruptive Innovation Discontinuity of improvement Incremental Innovation Continuity of Improvement
Globalisation: ever-tighter margins, ever-faster time to market, leaner and swifter new market entrants.
The internet: the fast global spread of new ideas, methods and processes.
Knowledge economy: businesses strive to retain and attract the best talent to ensure competitive advantage; once closely-held knowledge is now shared globally across academics, companies and governments.
Global trends have created the need for a new C21st operating model where innovation is intrinsic to every process within an organisation.
Embed Innovation in the company DNA Culture Business Strategy Process People Technology
Four dimensions to successful innovation Inventor To come up with the idea Transformer To turn the idea into value Entrepreneur To promote and sell the idea and its success Financer To invest in the idea Supported by Top Management
1998 – launched world-first solution to allow pre-paid users to top up their airtime using the ATM network in Belgium
2003 – launched an application to allow customers to top up pre-paid accounts using their mobile phones.
2007 – launched Mobile payment to carry out secure financial transactions as if using their own bank cards.
May 2007 – launched Pay2Me to allow merchants without a dedicated payment terminals such as home delivery, doctors, plumbers and electricians to be paid via mobile phone in a matter of seconds.
600,000 customers now using the system with more than 12 million transactions generated in 2007.
3000 merchants activated the Pay2Me service in the first six months
2.5 million SIM cards in Belgium with the m-banxafe function – within 3 years all SIM card expected to include the m-banxafe functionality
Popularity has been instantaneous with benefits for users, merchants and network providers
Offer a more user-friendly mobile-based payment system
Reduce costs and fraud for mobile phone top-up card production and distribution
Banxafe Pay2Me Mobile payment system for Belgium Your bank card has a phone number ! www.m-banxafe.be Business Challenge Our Solution The Results
SNCF is the French national rail transport company
Worked together to develop a mobile paayment service using Internet over the mobile phone called ‘Tikephone’ including development of:
the website www.tikefone.com which can be accessed using a WAP phone to purchase tickets
the encrypted bar code which is sent by MMS to users’ mobile phones
a specific server to host the application which sends customers text messages and MMS via French mobile telephone operators
For SNCF the solution offered an extremely cost-effective payment solution costing only 10 cents per ticket, much less than the €5-6 cost when tickets are sold from a ticket booth.
Users found the solution simple and practical as they didn’t have to carry cash or tickets.
The system has now been rolled out to other regional train lines (TER), in particular in the Rhone–Alpes region and there are plans to roll-out to bus companies
Improve service to customers who increasingly have more mobile lifestyles
Reduce costs and fraud by providing a ticket-less travel solution
Strengthen its reputation as an innovative and client-centric company in the run-up to the privatisation of railways in France, due to take place in 2012
SNCF Ticketless travel “ We chose Atos Origin because of its recognised expertise in developing and implementing mobile innovative solutions. The Atos Origin team worked very closely with the marketing team for the TER regional public transport division to deliver a successful service.” Gaelle le Buzillier, Tikefone, Project Head for the Marketing department, SNCF Public Transport Business Challenge Our Solution The Results
Atos Origin to leverage current CCTV technology to create intelligent CCTV solution
Provide strong expertise on pattern recognition software, security technology, current and future needs in the UK transport sector
Incidents responded to more quickly by station staff
Incidents averted due to sophisticated ability to track risks, i.e. customers too close to platform edge
Built using current CCTV technology to deliver increased value
Provide safe and well-managed stations at all times of business
Identify customers in need of assistance
Be able to monitor and manage the system remotely – reduce requirement for a round the clock monitoring centre
Sheffield Station Intelligent CCTV “ Intelligent CCTV technology is so sophisticated that it can be used to detect whether a passenger is standing too close to the platform edge, if any luggage has been abandoned or to monitor queue lengths. We are confident that this new approach will ensure our passengers feel safer, especially at night, and that it will lead to a reduction in crime at stations. When an incident occurs, our staff will be able to respond much more quickly, giving us a far better chance at catching the perpetrators and obtaining a successful conviction.” Garry Raven, Managing Director of Sheffield Station Business Challenge Our Solution The Results
Led a consortium of 14 organisations to design and implement a standards based Service Oriented Architecture
Developed and implementated applications for:
flash floods and forest fires in North East Spain
effects of earthquakes / floods on road traffic on the French / Italian border
impact of ship traffic on pollution in the German Bight
forest fires and floods on a pan-European level.
Governments and the emergency services have to predict and respond to an increasing number of natural disasters
Lack of common practices across different countries can delay and hinder the response 1111
Improved service efficiency through improved access to risk management information
Reduced costs through increased interoperability and standardisation
Contributed to interoperability standards on a global level – ORCHESTRA has been applied for the tsunami early warning system in the Indian Ocean.
“ Atos Origin has been instrumental in the development and implementation of ORCHESTRA and we have been impressed by the team’s collaborative and innovative approach to ensuring the project is a success,” Mercé Griera I Fisa at the European Commission Improve response to natural disasters Business Challenge Our Solution The Results
Maximise new ideas to improve business efficiency and operational effectiveness
Developed and implemented a web application known as the Ideas Management Platform based on the disrupt-it methodology to enable:
Open Idea submission
Idea follow-up process
Calls for ideas
Increased motivation of the more than 2700 employees towards an innovation culture
In the first year managed 7,020 ideas submitted by 482 people in 9 countries
Removal of organisational barriers that hinder many good ideas, so that business opportunities are not lost.
Increased quality and speed of decision-making.
Reduced time-to-market of ideas.
Largest electricity company in Spain. Endesa Accelerating the innovation process Opportunity Recognition Opportunity Development Solution Development Exploitation INNOVATION STRATEGY HUMAN RESOURCES CORPORATE ECOLOGY & ENABLERS CORPORATE ECOLOGY & ENABLERS INNOVATION “ Atos Origin’s Ideas Management Platform tool is used to bring together and capture the value of ideas from more than 27.000 creative minds located throughout more than 10 countries, each with different cultures and challenges” Jorge Sánchez, Technlogy and Innovation Deputy Manager, Endesa Business Challenge Our Solution The Results
TOP 10 Most Innovative Countries Economist Intelligence Unit, 2002-2006 9 Netherlands 10 Israel 7 Denmark 6 Germany 5 Finland 4 Sweden 1 Japan 2 Switzerland 8 Taiwan 3 United States
The Creative Workshop Examples: pictures from AO workshops in SPAIN
Awards... New usages award for Mobile Payment solution Most innovating product for Bank / Finance and Retail IPSOS – most innovative IT services Company Erasmus MC : Best ITproject in the healthcare sector among the companies with more future… best outsourcing company … Service company of the year in Spain Computerworld 2007 Leader company to work for among the best 100 company to work for … Secure payment solution Transport Direct, Multi-modal transport portal Innovative walk-in care centres
FloraHolland is a co-operation of 8,000 flower and plant growers worldwide.
Special RFID to monitor trains
A scaleable RFID Middleware Architecture to enable a reliable management
Scaleable RFID Architecture that enables simulation and rapid development of RFID Solutions.
Improvement and monitoring of the Flower Logistics and Auctioning process.
Manage within 4 hours daily the receiving, auctioning, and expedition of flowers.
Guarantee the freshness of the flowers.
Handle in 4 hours 500+ trains over 40 choke points in the warehouse with the size of 100 Football fields.
Flora Holland Through RFID improving the workflow for flowers Business Challenge Our Solution The Results
Increase Productivity of 30 000+ field technicians
Increase Quality of Service
Consulting mission to define recommendations and change management
Innovation workshop as strategic catalyst
Alignment of 60 stakeholders
Identification of major pains and dreams
Benefits of new technologies
Benchmark of Best Practices
Vision of the future : day life of technicians in 2020
Define the change management
Enhanced Navigation System Multimedia Collaboration System Localisation Decision Tool Vision of the future Creative Workshop EDF – Atos Origin EDF Innovation as strategic catalyst for EDF distribution transformation program Business Challenge Our Solution The Results
Landstede Workplace Transformation based on Intel vPro Landstede is an entrepreneurial education organisation.
Remote maintenance of infrastructure
Reduce operational costs
Higher performance and quality of service
Atos Workplace solution
Use of brand new Intel vPro capabilities
Pilot to gain knowledge about the product & business benefits
Faster deployments : more agility and cost savings
Pro-active security of the workplace
More performance, less energy consumption
Ready for Voice over IP (VoIP), 64-bit applications, Windows Vista